Hotel Overview
Dreams Aventuras Riviera Maya offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Dreams Aventuras Riviera Maya is the ultimate family-friendly getaway with near infinite pleasures. Guests of all ages can indulge in Unlimited-Luxury®, remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, and limitless top-shelf spirits. Enjoy complimentary greens fees at two nearby golf courses, a PADI certified diving center, and the Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region! To unwind, the luxurious Dreams Spa by Pevonia® offers a generous pampering menu, excellent technicians, and beautifully designed facilities.
Location
Puerto AventurasProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2902 reviews-
Disappointed
I am writing to express my frustration with several aspects of the service and amenities during my recent stay, which was far from the level I expected as a preferred guest. Firstly, when I attempted to rent a car, my experience was disappointing. My friend had rented a car the day before with ease, as the front desk handled everything and had the keys ready within a few hours. However, when I went to the front desk, I was told to download the car rental app and handle everything myself. After being brushed off, it wasn’t until my friend showed up and intervened that the staff finally cooperated. This lack of support was frustrating, especially given the smooth process my friend experienced. In addition, I had a troubling experience with room service. I called the designated number five times to place an order, but my calls went unanswered each time. Only after calling the front desk to request they transfer me was I finally able to place my order. To be ignored repeatedly was incredibly frustrating, particularly as a preferred guest who expects better service. When scheduling hydrotherapy, I was told there was only one available time, and the front desk staff was rude and dismissive, essentially telling me to "take it or leave it." I had to go to the spa in person to secure a more convenient time, which should not have been necessary. Furthermore, I was disappointed by the beachside view at your resort. The photos on your website suggested a beautiful, pristine view, but in reality, the view did not match the expectations set by those images. The discrepancy between what was advertised and what I experienced was disappointing, as I was looking forward to a relaxing beachside experience. These experiences were disappointing, and I feel that the service I received was far below the standard expected from a resort of your reputation. I rarely leave negative feedback, but the lack of attention and professionalism I encountered throughout my stay left me feeling undervalued as a guest. I trust that you will take this feedback seriously and address these issues to improve the experience for future guests.
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Dia De Los Muertos Weekend Getaway
An wonderful property with plenty to enjoy, with friends and family. The staff is exceptional, beyond hospitable, kind, smart and welcoming, I felt safe and they made me feel like family, always available to assist in anyway. The grounds were nice, and the food great, the mixed drinks were light to stay the least, but beer, wine and tequila were always on point. I highly receommend. Excursions are fun, we did one but if you are going for a weekend, enjoy the amenties and what the resort offers. Can't wait to go back with my son, daughter and granddaughter.
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Great resort, family friendly, exceptional service
Kid friendly, good location in a gated community, staff and service were great. Check in process was smooth. The buffet was mediocre, quality and selection of food not the best. But the a la carte restaurants were delicious and the service was good.
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“Fantastic Service, Amazing Food, and Relaxing Stay at Dreams Aventura!”
Rating: 9.0/10 My family and I recently stayed at Dreams Aventura Riviera Maya, and we had a wonderful experience overall! The food was absolutely amazing, and the drinks were always ready. We were so impressed with the service—every staff member we encountered was friendly and helpful. Special shout-outs to Pablo at the pool bar and Eduardo at El Patio restaurant; they went above and beyond to make our stay memorable. Our room was spotless, and housekeeping did a fantastic job of keeping it clean and stocked with beverages each day. Coco Cafe was another highlight—it’s open all day and consistently offered delicious snacks and coffee. The pool and beach areas were lovely, perfect for relaxation and family fun. The only area that could use some improvement was the entertainment. Compared to other all-inclusive resorts we’ve visited, the entertainment here lacked visibility and promotion. Poolside events, for example, could benefit from better advertising—maybe a microphone or a dedicated team to rally guests and promote activities. All in all, we had a great experience and would happily return! Dreams Aventura offers fantastic food, exceptional service, and beautiful surroundings.
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Worry Free Vacation With Gluten Allergy
Thanks for a great week! The extra care that was taken to look after my gluten allergy was above and beyond what I ever expected! I highly recommend this resort to anyone travelling with a food allergy. They will take very good care of you. Thank you again!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.