Hotel Overview

Opening Fall 2019, Dreams Acapulco Resort & Spa offers an Unlimited-Luxury® getaway right on stunning Acapulco Bay, with one of the most amazing beaches in the area! 

As the first Unlimited-Luxury® resort in Acapulco, you’re invited to live out your wildest dreams, complete with limitless gourmet dining, top-shelf spirits, 24-hour room service, endless daily activities, live nightly entertainment, and more! Plus, you can enjoy complimentary WiFi throughout all areas of the resort! 

Spend your days swimming in two glistening pools, enjoying non-motorized watersports, or pampering yourself at the Spa by Pevonia® (fee). Here, you can indulge in a variety of body treatments, relax in the steam room and sauna, grab a drink at the juice bar, and more. And don’t worry about the kids! They’ll be entertained at the supervised Explorer’s Club and Core Zone while you take some time to yourself. 

In the evening, your taste buds will come alive with flavors from several gourmet restaurants, including Mexican, Mediterranean, and International specialties. Gluten-free dining options are also available in every restaurant. Afterwards, grab a drink at any of the four bars, and enjoy live entertainment throughout the night!


Acapulco Bay
General Juan N Alvarez International Airport (ACA : 9 miles

Property Information

Year Built: 2019
Total rooms: 605


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

General Policies: Student groups (Spring Breakers) are not permitted at this hotel. A student
groups consists of those that travel without parent supervision or a
responsible adult in each room. This could refer to, but not limited to,
high school students or college students booking multiple rooms. The hotel
reserves the right to deny lodging to any reservations of this type.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 866 reviews
  • 5.0 star tripadvisor rating
    Excellent customer service - honest, relaible and empathetic

    I left my phone in the hotel room in June 2019 and the staff, particularly Elizabeth Garcia, did everything she possibly could to get it back to me. She answered all my emails and phone calls. She was honest, clear and showed exceptional empathy. Eventually, she did advise she could send it via DHL, she left it at another hotel in Aculpulco where a friend was staying (2 weeks later) and my friend brought it back for me. She gave me her time and had my best wishes at heart. The lady is a darling and really helped me. I wasn't sure if I'd even get the phone back but they found it and got it back to me. Thank you Elizabeth -excellent view of the bay -spacious rooms -lovely staff

    Jul 27, 2019
  • 5.0 star tripadvisor rating
    Tracy and Julia 2019

    First time in Acapulco and waiter Roy was excellent Attentive to all your restaurant needs. Roy made you feel welcome. If ever in Acapulco Mexico at the Grand hotel look for him,he'll be more than happy to help when he can.

    Jul 21, 2019
  • 5.0 star tripadvisor rating
    Tracy and Julia ACAPULCO 2019

    I have to let everyone know about the wonderful service I received from a great waiter "Roy". He was so kind and helpful in helping us make our food selections. He would make sure we were taken care of for all our meals. I will definitely miss his excellent customer service.

    Jul 21, 2019
  • 2.0 star tripadvisor rating
    NOT 5 star

    Breakfast good Pool good Room dated and not acceptable for 5 star No coffee making facility in room No fridge for medications Stupid rule about no food or drink in your room! Balcony door not locking Bath not emptying TV only Spanish speaking- apart from CNN STAFF DONT SPEAK ENGLISH! Rough area outside Beautiful bay but Give Acapulco a miss for a while until they revamp

    Jul 17, 2019
  • 1.0 star tripadvisor rating

    Nice views but that’s all it has going for it at the moment. Rooms very dated and run down. About two English Tv channels in English staff don’t really speak English so maybe only want Spanish guests ? No coffee making service which not really expected no fridge for medication ect.. Hotel say they can’t be responsible for stolen goods but don’t provide a safe in the room. Just look at views but close eyes when entering your room!

    Jul 15, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519