Apple Vacations Exceptional Values - valid now through 2020!
Complimentary upgrade to nonstop transfers.
Opening Fall 2019, Dreams Acapulco Resort & Spa offers an Unlimited-Luxury® getaway right on stunning Acapulco Bay, with one of the most amazing beaches in the area!
As the first Unlimited-Luxury® resort in Acapulco, you’re invited to live out your wildest dreams, complete with limitless gourmet dining, top-shelf spirits, 24-hour room service, endless daily activities, live nightly entertainment, and more! Plus, you can enjoy complimentary WiFi throughout all areas of the resort!
Spend your days swimming in two glistening pools, enjoying non-motorized watersports, or pampering yourself at the Spa by Pevonia® (fee). Here, you can indulge in a variety of body treatments, relax in the steam room and sauna, grab a drink at the juice bar, and more. And don’t worry about the kids! They’ll be entertained at the supervised Explorer’s Club and Core Zone while you take some time to yourself.
In the evening, your taste buds will come alive with flavors from several gourmet restaurants, including Mexican, Mediterranean, and International specialties. Gluten-free dining options are also available in every restaurant. Afterwards, grab a drink at any of the four bars, and enjoy live entertainment throughout the night!
General Policies & Fine Print
groups consists of those that travel without parent supervision or a
responsible adult in each room. This could refer to, but not limited to,
high school students or college students booking multiple rooms. The hotel
reserves the right to deny lodging to any reservations of this type.
Customer Ratings & Reviews
TripAdvisor Traveler Rating901 reviews
Stayed here for 2 nights and really enjoyed it. It is a beautiful property, the food was great, and the staff were very friendly as well. The only improvements I would like to see would be access to the beach at night (they lock the doors around sunset - I really enjoy walking on the beach at night) and I also wish the bars were open later.
An all inclusive disappointment
We stayed at this hotel during a convention/conference. The staff are very nice and helpful. Our room was nice, clean and the beds comfortable. But, the hotel is old and needs updating. The pools had a lot of dirty marks on them and the paint around main pool was peeling off. The hotel is currently being changed into a Dreams hotel so there were a number of areas that were not open/not accessible. The restaurant is in a great location with view of the bay but the food was terrible (overcooked pasta, wrongly labeled food and the all inclusive menu had little variety dispite appearing to have a lot dishes). In addition drinks were only available for 2 hours each evening which was between 8pm-10pm, not great if you have children who are used to dining and sleeping earlier and would like a drink with your meal. They also charge for sunbeds on the beach which is poor for a hotel advertising itself as a 5 star hotel. I would not visit this hotel again and feel it was not worth the money we paid.
Worst Hotel Ever
I'm so shocked to read that other people had a good time at Grand Hotel. My experience was really bad. A week prior staying at Grand Hotel. My family and I had stayed at a AIRB&B. It was the most wonderful experience. Then we came to Grand Hotel 7/29 to 8/7. My biggest mistake ever. My hotel booking was made back in early April 2019 through Expedia. I paid in full(non-refundable). At the time of booking I remember reading other reviews that the hotel was going through remodeling changes. I asked management under( special request section)when booking my room. To please give us a room in top floors and away from construction noise. The building has 24 floors.We were put on the 9th floor in 908. The room next to us was under construction. There was banging on the walls all day long! It seems I was given what I didn't want. I had a side view of the beach. My other full view was of the parking lot. Which was a dumpster ,due to that's where the construction workers were dumping their trash.The bed was so old and wobbly.I found a roach in the bathroom. I asked the front desk to move us to a higher floor. I was denied the request. They wanted me to pay more money.In the past I have stayed at Fiesta Americana, Emporio, and Crowne Plaza for a lot less money. Our stay was always good. Grand Hotel definitely not a good place for us. The pool on the left side was barricaded with wood pieces.Not a pretty sight when you are lounging or swimming.There were people trying to sell us time shares.Heck no! First have a meeting and give the front desk staff a class on customer service.If the customer is uncomfortable. Charging them more money to make them comfortable is not the solution. Never again will I book with Grand Hotel. You lost a family that visits Acapulco yearly!
Excellent customer service - honest, relaible and empathetic
I left my phone in the hotel room in June 2019 and the staff, particularly Elizabeth Garcia, did everything she possibly could to get it back to me. She answered all my emails and phone calls. She was honest, clear and showed exceptional empathy. Eventually, she did advise she could send it via DHL, she left it at another hotel in Aculpulco where a friend was staying (2 weeks later) and my friend brought it back for me. She gave me her time and had my best wishes at heart. The lady is a darling and really helped me. I wasn't sure if I'd even get the phone back but they found it and got it back to me. Thank you Elizabeth -excellent view of the bay -spacious rooms -lovely staff
Tracy and Julia 2019
First time in Acapulco and waiter Roy was excellent Attentive to all your restaurant needs. Roy made you feel welcome. If ever in Acapulco Mexico at the Grand hotel look for him,he'll be more than happy to help when he can.