Hotel Overview

2019 Resort Added Values!
Extra Value:

Family: Kids 17 & under stay Free.

Indulge yourself at a tropical retreat in beautiful Waikiki! Doubletree by Hilton Alana Waikiki Beach offers everything you could ever want in a Hawaiian getaway, complete with private balconies, sensational views, and heartwarming hospitality.

Splash around in the heated outdoor pool or work up a sweat at the 24-hour fitness center. For a delicious taste of the island, enjoy a meal at Trees Restaurant & Bar or sip cocktails from the full-service bar. If you dont feel like leaving the comfort of your bed, room service is also available!

Be sure to visit nearby Hilton Hawaiian Village Waikiki Beach Resort and enjoy the beach, entertainment, and dining options available to you!

Location

Waikiki
Honolulu International Airport : 9 miles

Property Information

Year Built: 1990
Last Renovation: 2010
Floors: 19
Total available rooms and suites: 317

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A minimum valet parking fee of $30 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum mandatory resort charge of $18 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This charge is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory charge, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.

General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.

Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.

Mandatory Resort Charge Inclusions:
- Guest internet
- Two Beach Towels for use during stay
- DVD Now in-room movie and game rental
- Coffee and Whole Fruits in Lobby

-10% off food at both Hiking Hawaii Café and Tree’s Restaurant Discount is not combinable with any other offers or specials

- Local and Toll-Free Calls

- 10% off or One (1) category upgrade on a Two (2) Day or more rental from National Rental Car located in the Rainbow Bazaar Shopping Area at the Hilton Hawaiian Village®.

- Guest must present their DVD NOW Card that is issued to them at time of check-in to receive the discount or upgrade.

- Discount is not combinable with any other offers or specials provided through National or through any 3rd party.

- Discount/upgrade is not available through National Rental Car Central Reservations or through their website. Reservation must be made in person at their kiosk.

- 25% off Waikiki Starlight Luau for up to Six (6) tickets per day.

- Tickets must be booked direct at www.hiltonhawaiianvillage.com/luau or call the Luau Desk at 808-941-5828

- Discount only applies if the reservation is made directly through the Luau Desk and not through any 3rd party.

- Discount is not combinable with any other offers or specials.

- 20% off the Spirit of Aloha Catamaran Afternoon Adventure Sail

- Guests to present DVDNow card to the Spirit of Aloha desk on the beach fronting Hilton Hawaiian Village®

- 10% off Waikiki Beach Activities for beach chairs & umbrellas

- Guests to present their DVDNow card at any Waikiki Beach Activities beach and lagoon stands fronting Hilton Hawaiian Village. Note: Pool usage at the Hilton Hawaiian Village is for Hilton Hawaiian Village guests only.

- Onsite Cultural Activities

The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 1992 reviews
  • 3.0 star tripadvisor rating
    Good for conventions

    The resort fee adds no value if your attending a convention. And the hotel will not waive it. It is the closest to the convention center. Also close to shopping. Overall rooms are just average. They are updated, but already seem tired.

    Jan 14, 2020
  • 4.0 star tripadvisor rating
    OK

    The resort charge is just a way to jack up the price. The staff is very pleasant and the room that we had was pleasant too. There was no view of anything except other hotels from our roomBreakfast buffet is pricey.

    Jan 13, 2020
  • 5.0 star tripadvisor rating
    Very good place to stay!

    This hotel is conveniently located. I stayed in a suite with a nice lanai overlooking a park and the city. The room was very comfortable and well appointed. It was exceptionally quiet, I did not hear noise from surrounding rooms or people talking in the hallway. Overall, one of the friendliest and most helpful staffs that I have encountered.

    Jan 08, 2020
  • 5.0 star tripadvisor rating
    RETURN TRIP

    We've stayed at this hotel several times. It is clean and comfortable. Location is walking distance to popular Waikiki venues. Staff is extremely friendly and professional. Make our stay very comfortable. Mahalo!

    Jan 08, 2020
  • 1.0 star tripadvisor rating
    Worst Experience in Waikiki

    Arrived on Christmas Day 2019 for a week long stay in Waikiki. The hotel was without hot water for 2.5 days. The hotel staff was very lackadaisical and did not live up to the DoubleTree brand. We contacted the hotel to let them know there was no hot water only to be told the water temperature was 108 degrees. I can assure you, it wasn't. It was not even warm. We left and went out to walk around and came back. When we tried the hot water again, it was still cold. We called again to let the hotel know that there was no hot water. They sent a technician up to check on the hot water. The technician came in and checked and said yeah, there's no hot water you should call the front desk. We called the front desk and were informed that based on our call they learned that the hot water was out for the hotel. They said they would work on it. We left and went to dinner. When we came back there was still no hot water. We woke up the next day 12/26/19 and there was still no hot water. We called again to the front desk and were told that they were aware of the situation and were trying to get the problem fixed. We left for the day. Upon our return there was still no hot water. We again called and said that they were working on the problem. The next morning 12/27/19 we woke up and there was still no hot water. We called again and were told it was being worked on. We asked to speak to a manager about the issue and were told they would call us. We gave our cell phone and was assured someone would call us. We did not receive a phone call from the manager. We went out and upon our return there was no message from the manager, no call, but at least the hot water was working. The next morning we again called to speak to a manager. One happened to be nearby so they put her on the phone. We explained the situation without any hot water and asked for compensation from the hotel for the lack of hot water. We were told they were not giving any compensation. We pressed a bit harder and were offered $50 for the complete stay as compensation. We asked for at least the resort fees and valet parking fees to be waived for the two days. We were told no. She then offered $100 for the complete stay and that was it. In addition to the water issue above, we were called early one morning by the front desk and informed that the maintenance guy was outside our door and needed to enter the room due to a leak. We got up and let the maintenance guy in to check for a leak, there was none, and he left. The climate control for the room was horrible. Either too hot or too cold, no happy medium. The carpet felt damp all the time, the windows fogged up, and the towels and linens felt damp and musty. We have stayed at other properties in Waikiki and did not experience similar issues. One night the elevator stopped working and they had to get someone to come and fix it. This is a busy hotel and even with 3 elevators it's barely enough. Losing one meant it took a long time to get an elevator to your room. The only way to park here is by valet parking at the rate of $40 per day. Way too high in my opinion. There is also a resort fee. The hospitality, or lack thereof, at this DoubleTree property does not live up to expectations. The hotel staff exhibit no customer service whatsoever. What happened to the Aloha spirit? The nicest person working in the hotel was the cleaning lady who at least greeted us each morning, and provided extra towels, albeit damp towels, when asked. As a Hilton Honors member that stays in a lot of DoubleTree properties this is by far the worst we have stayed in. It does not live up the brand, or the cost. For the price you will pay to stay here, I would encourage you to stay somewhere else.

    Jan 08, 2020

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319