The impressive tower of the Decameron Cartagena stands halfway between the modern metropolis and old walled city. In addition to the beautiful beaches, the resort offers adult and children's swimming pools. There are three bars and five restaurants within the complex. Diners have the option of international and regional cuisines.
Additionally, you can enjoy an unforgettable meal at the San Pedro Restaurant, which is located on the exclusive San Pedro Claver Plaza in the old walled city.
Dance classes and aerobics are two options for daytime entertainment. At night, guests can head to a show and relax at one of the bars. Experience the beauty and rich history of Cartagena from the modern comfort of the Decameron Cartagena.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2127 reviews
ups and downs.
This seems to be an older hotel that was refurbished. It has some derelict high rise neighbors, but otherwise sits in a good location right next to the beach, and on the more touristy side of town. 22 floors. The first room given us on the 21st floor had an ocean view but was otherwise horrible. We complained and were moved to a room a floor lower that was in much better condition. It also had a nicer ocean view, but still was small and didn't have its own thermostat control. This hotel has a dinky pool, one small cafeteria with adjacent show area, three a la carte restaurants (Italian, Mexican, Steakhouse), and a disco. The food selections were very limited, but better than I expected. I enjoyed my meal at both the steakhouse and the Italian restaurant. Despite the many floors, the elevators were quick to arrive and fast moving, if a bit on the small side (like everything else). Upper floor walkways are open air. We didn't watch the evening show, but saw the dancers practice beforehand, and they seemed very good and hard-working.
Go somewhere else !
I stayed here with my wife for a couple of days. Before I mention some of the reasons why you should go somewhere else, I’d like to point out that the service we received in the steak restaurant was great, they were the only people that really tried to make us feel comfortable, so I’d like to congratulate and thank them. Now the aspects I really find a shame: 1- Multivacaciones (a sort of time sharing company) staff is so annoying you end up being rude and simply ignoring them. It is really upsetting and uncomfortable not being able to sit down in the lobby, to walk to your room after having breakfast or lunch, or even being anywhere at the hotel, these guys will insist so much that your stay gets spoiled. 2- Most people at the front desk don’t even try to smile when you approach them, there’s no attempt to make you feel like you are welcome. 3- Food quality is really poor. We only enjoyed our dinner at the steak place, apart from it, we had to have lunch somewhere else as the options were not tasty at all. Breakfast was nothing to write home about. 4- Alcoholic beverages are the cheapest quality, they sell you the idea that you’ll find options from around the world, and you probably will, the cheapest of them all. 5- You have to pay to use the safe, an old, rusty box. I have visited many hotels in different countries and this is probably the second time I see such illogical thing, like you’re not paying enough to have access to it. 6- There’s no mini bar, so if you buy something in case you’re thirsty in the middle of the night or even to make up for the cheap options they offer at the bar, there’s no place where you can put it. 7. The facilities are old, very old and not well maintained. All in all this is not a good place to stay, you should go somewhere else, the same area is full of nice hotels where you can have a much better time almost at the same price. I unfortunately bought one of those multivacaciones plans years ago, so I’m kind of forced to continue using their services.
Me and 7 girlfriends stayed here for a week. The rooms are not luxurious but they’re comfortable enough to sleep in. The staff was friendly. You can exchange your money here. I strongly recommend to exchange your money as Colombian’s prefer pesos over dollars due to the exchange rate. The only con I will point out is if your room is facing the pool, there is a pool party daily between 7-11pm that will have blaring music. So if you’re trying to nap between that time you might get annoyed due to the noise.
Take Your Money Elsewhere, Horrible Customer Service and Poor Up Keep
I recently stayed at the Decameron Cartagena in Bocagrande and paid for a day pass to attend their resort in Baru. My travel dates were June 2 -9th. I went to Baru on June 5th. To make my review simple and informative I will list the Pros and Cons. I will also mention that the general manager of these two resorts should be fired and that I will never stay at any hotel belonging to the Decameron Brand. Pros: • The room that was given to me in Bocagrande was 1207 and had a fantastic view of the ocean. • The food was amazing and very authentic, the food and beverage staff really went out of their way to cater to your gastronomic needs. This is A+ service. • The live music entertainment presented a true cultural experience to the traveler that has never been to Colombia. (Too bad the hotel was so disorganized that there was no information regarding the activities, so I missed out on the entertainment.) Cons: • The hotel appearance was unacceptable, the hotel room that I stayed in had furniture that were stained, dirty, and peeling. The bathroom door was peeling, the shower door was unleveled, the ceiling had mole. • The check in process was disorganized and not even at the front desk, they send you to the nightclub without having any proper signage. Then, you take after providing all of your information, then send you to the front desk to pay and then tell you to go back upstairs for a briefing. The briefing is only in Spanish and it should be done on a book that should be in your hotel room once you are inside of the room informing the guest of all of the services of the hotel and its activities. • The phone in the room to contact the guest service or concierge just keeps ringing. There is no guest services or concierge services. The staff really is rude and does not want to work, while I was booking my trip to the Baru resort, I noticed that it took a maintenance personnel 30 minutes to change a lightbulb and the staff that was suppose to book the day pass to the Baru resort was happy to make us wait without letting us know that she was taking the reservations. • You have to pay for the security boxes of $3 USD a day in your room (never have I seen such stupidity). • You are also not allowed to bring a guest to visit you to your room. I was in Colombia for a family wedding and wanted my family member to see the resort and its services, they were rejected in the front desk saying that it was a local policy of the resort and that I had to meet with them in the lobby. (That tells me that you don’t give a crap about business as the customer service is horrible and no vision). • I was harassed everyday by a hotel vendor trying to sell me their multi vacations program (their version of a timeshare) and I attended the presentation and received nothing that I was promised and lies about how the program works. I have attended many presentations and I know what is expected and the only one that really provided amazing customer service was Lida. However, the impression of the hotel and the brand left me a bad taste that she should work for another brand hotel chain. • The dinner reservations have to be done from 11am to 7pm at the nightclub, again, this could be an easier process. This could be done through automation through an app on the phone, or a computer station in multiple areas of a hotel or even better give the customer a portal where they can make the reservations online before arriving. It seems automation is convenient to collect payment but to provide services it’s a problem. • Hotel information is only provided in Spanish, however, there are tourist from all over the world that visit and for the services of an all-inclusive hotel signage and information is to be done in the three most spoken languages of Spanish, English, and French. (Decameron Executives take a lesson from resorts with recognized service in hospitality Disney, Hilton, Marriott, Hyatt, Four Seasons, Lowes, and Sofitel just to name a few.) • The Baru resort was secluded and beautiful, except that the grass was not kept. The signage of the areas was broken and teared off. The letter of “P” for Plus was peeled off and the bathrooms were dirty and missing a coat of paint. The maintenance and up keep of these hotels are horrendous and to be rated a 5-star resort the customer service is terrible. • The WIFI is only for one device per room and you have to log in every time your device decides to shut off. I found out as I wanted to use another device and could not. • If you need to exchange money, do not do it at the hotel, walk across the street and change it there. It seems they do not have change after 1 in the afternoon. Overall, forget about all of the positive reviews for the Decameron Brand. This is a genuine review from someone that knows what it expected with great customer service. Take your business elsewhere where you are treated with respect, not harassed, and have great accommodations that are worth your money. This hotel and brand cater to the national tourism where people are conformist in receiving crap service. This was one of the worst experiences that I have had when it comes to hotels and hospitality. A Motel 6 in the United States has better service. If you are a traveler like me who has stayed in multiple hotels, I would suggest to go with an American Brand name such as the Hilton, Marriott, Hyatt that are known for their services, guest expectations, and accommodations especially when traveling to Cartagena, Colombia.
As always, you have to keep in mind that is all inclusive hotel. The hotel is kind of old like most of the hotels of bocagrande zone. The rooms were refurbish so it’s ok. The restaurants are so good and the attention is awesome. The beach is the problem. But it’s a problem for all bocagrande hotels. There are to many annoying people selling things and the beach isn’t beautiful enough. Decameron had another incredible hotel called Baru. You may stay there or go during the day for 30us. It’s pretty near to ciudad amurallada and you may go walking during the day because at night could be dangerous. A taxi fare could be between 2...2.50 us from the hotel to ciudad amurallada. Don’t buy things in the hotel it’s kinda expensive , near to the hotel are some drugstores and Mini markets with all you need.