Honeymoon: Bottle of sparkling wine and upgrade to Crown Club Room (based on availability).
Family: First child 12 and under Stays, Plays and Eats Free with two paying adults.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).
LocationCancun - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12215 reviews
Overall, it's a good resort especially the kids facility is top-notch. Resort infrastructure condition has room to improve, it's a bit out-dated. Food quality at the buffet was average, not many choices, please don't expect anything that would WoW you at buffet.
Beach was wonderful, the specialty restaurants were good but the lunch and evening buffet was fair to good. Very clean and the grounds were well kept up. Our room was what we asked for which was helpful for our family to get their own beds and bathroom.
Great vacatiohn place for families
Wonderful beach and nice pools. Fun activities. /The Club on the eighth floor was excellent; Jerry and Dariana took good care of us, and we enjoyed having drinks there before and aftr dinner. Also the breakfast service was terrific.
Amazing Beach Front Hotel
The location is superb, the staff is friendly. The amenities are also great. The pools were amazing and the beach was very clean. The restaurants were good too, but need to reserve well in advance. They can increase more vegetarian options. Would love to come back again. They need to increase the air conditioning in the room. It got little hot in the room. There was coffee machine in the room, but no coffee :)
Capable to be better. Have settled for mediocrity
++ - Close to the airport ; 1 stop to Cancun sign ; 2 stops to the mall ( beautiful !) by city busses that come in every 5 mins - Clean property ; fairly friendly staff ; not pushy - All rooms have an Ocean view. 2 storey units with bunk beds are very good. Rooms are good - par for the course - 100 USD Costco credit - Pools are very good. Ocean is super clean with no weeds. SPECTACULAR views - - - Food is bland, repetitive and lacks creativity. Good as sustenance ; will not light up your taste buds - Fujiyama, Gallo & La Piazza and average. Booking is a pain - get in 2 days earlier - Room service has a 5 USD charge - All pools close at 7/8 PM - this is a joke if you are used to rooftop pools in Miami-FLL partying thru 2 AM - Drinks are aplenty but watered down - tip the bartender for better ones - If you are a vegetarian the options are limited and the fare blander and more insipid Bottom line : With better management this could be a very good resort. Looks like they have settled to be average.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319