Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine and upgrade to Crown Club Room (based on availability).
Family: First child 12 and under Stays, Plays and Eats Free with two paying adults.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

Enjoy a perfect beach vacation at the all-inclusive Crown Paradise Club Cancun. From a romantic honeymoon to a fun-filled family getaway, Crown Paradise Club Cancun offers something for everyone.

You will find many activities to ensure fun all day long: water aerobics, water polo, a mini-club, beach volleyball, and boogie boards to name a few. Splash in the water park with its water chutes, zip line, and rappel. Take a dip in one of the four pools, lounge on the soft white sandy beach, or relax at the spa. Guests can also enjoy complimentary Wifi connection throughout the resort.

When the sun goes down, the night heats up at the Crown Paradise Club Cancun. Kids of all ages can enjoy different nightly themed shows, which take place every evening and include favorites like Barney, The Little Mermaid, and Shrek. Other evening entertainment shows feature special themes, including musicals, circus night, and more. Head to one of seven bars and lounges for an after-dinner drink and music or dance the night away at the disco!

Crown Paradise Club Cancun offers an incredible variety of restaurants; from fine dining to poolside snacks. Whether you and the family are in the mood for Mexican, French, Italian, Japanese, seafood, or craving a tasty steak, you'll find something to please your palate every day of your stay.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1986
Last Renovation: 2010
Accessible rooms: 7
Floors: 8
Total rooms: 616


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory NO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory Bathroom renovations have started for the standard rooms in the Paradise tower. The bathtub, washhand basin, finishing & accessories will be totally renovated. Tools to be used: Mechanical drill, shovel, wheelbarrow, cutter & general construction worker tools. Work schedule & days: 10:00am-7:00pm Monday-Saturday. Work will be hidden by wooden walls. They will block 15 rooms at a time on a floor until they finish the floor. Please note renovation dates & times are subject to change.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 11437 reviews
  • 3.0 star tripadvisor rating
    Beautiful and Clean

    The place is beautiful! They are very clean and clean everything up all the time. Highlight of the trip was the worker Miguel! He literally took care of us anytime we were outside! I couldn't ask for anyone better! In the buffet section our go to guy was rubisol! He was amazing and made sure we were taken care of and never went without something to drink. The area was great for kids! Definitely kid friendly! Our concern was that we were there for 3 hours and a man died right in front of us and it took the ambulance 1 hour to get there! I believe the man could have been saved if not for the long wait! Although I Don't blame the hotel I blame the ambulance just be careful going to a different country. the food was bland but they did have food available 24/7. Air conditioning could have been better and they placed us right next to construction. Overall the people that work there were awesome but everything else was just ok.

    Aug 13, 2019
  • 4.0 star tripadvisor rating
    Family trip with six kids

    Overall great place to be if you have kids that can enjoy the water parks and slides. Adult pool is a great escape for busy parents too. Restaurants could be better in the way of getting recommendations and understanding of what each dish contains. Room service was great for ordering food in; however cleaning service was very late in the day at times but they cleaned well.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Jesus bellboy

    I’m eleven and I arrived yesterday and I was greeted by the most cheerful most kind man ever and he always had a smile on his face and I am enjoying my holiday because of him 🤗 Also he was very joyful

    Aug 12, 2019
  • 2.0 star tripadvisor rating
    I would not return

    I recently stayed with three friends, we booked via Thomas Cook and paid £2000 each. We were very disappointed with the hotel. Pros: - Premium Alcohol Brands (however these are watered down) -Adult only pool, the staff at the adult only bar were fantastic and made the trip - shout out to Juan Carlos! -mini bar in the room, although often not restocked. This consisted of 4 beers, 2 Pepsi and water. - Wayne’s Boots was by far the best restaurant, great food and great staff, although it is the best of a bad bunch and the bull is broken! Cons- -The hotel is dated, very damp and smelly at times -struggled to get reservations in the restaurants, tip: ask at the concierge desk - the food in the buffet was cold, vile and tasted like plastic. The food was bland, I’ve tasted air with more flavour. - during breakfast it was murder to get a table in the buffet, had to wait like 10 minutes and clear our own tables. At one point we were told by rude staff that we should of sat outside. -no air con in the buffet, it was like sitting in an oven. - the air con in room 1547 was awful. - also the air con in the main bar is non existent - the pools were dirty and grimy including the adult only pool. Sometimes the water was cloudy and we would often found cigarettes floating in the water. - drinks glasses or plastic cups often smelt which put us off the drinks. - on our last full day the room wasn’t serviced, we rang for 20 minutes to be told it was probably our fault, someone then came and threw towels at us. - evening entertainment was dire, there was karaoke on one night but only on for 45 minutes and we were told we couldn’t sing. There is a theatre, which has no bar. - the adult only bar staff were friendly however it was like sitting in a strip club, complete with its own cage and pole however we were forced to sit here as the other bars shut at 11. - the lifts are an accident waiting to happen and the stairwell smelt like bins and the resort often smelt the same. -two male toilets flooded during our stay -our floor (5th) was a building site, on the last day we where chased out of our rooms so they could get the builders in. - they had an adult only section in the buffet at one point but it disappeared after a few days. - I’m not sure wether it is the hotel or just a Mexican thing but the tipping system was strange. In my opinion you usually tip when you receive good service however here you have to tip to receive good service. We did tip often and where prepared to tip. But this was our experience. I would not return to this hotel and I would not recommend it, I do not understand how Thomas Cook have given this a 4 star rating.

    Aug 12, 2019
  • 5.0 star tripadvisor rating
    Nice relaxing resort

    Resort is family friendly. Food is great. Staff is friendly and polite especially Isabel. She was like a super star. She was all over the place entertaining guests, at the pool in the morning, taking care of the children at the pirates pool in the afternoon, at the auditorium performing at night and at the glow party dancing with the kids. Thumbs up Isabel, we really enjoyed your hospitality and appreciate the many hats you put on. Looking forward to seeing you next time.

    Aug 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519