Honeymoon: Bottle of sparkling wine and upgrade to Crown Club Room (based on availability).
Family: First child 12 and under Stays, Plays and Eats Free with two paying adults.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).
LocationCancun - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12102 reviews
Ok, smelly rooms, looks kind of old
Ok hotel, but rooms have bad smells, sliding doors very old, you can hear noise from outside, and on windy days horrible noise thru the door, can't sleep with it. Old looking hotel, on pictures much nicer. Giving 3 star
My friend and I visited for a relaxing vacation. The service in the hotel was excellent especially Jerry & Dariana for breakfast in the VIP lounge on the 8th floor, and Helchor in the VIP lounge in the evenings.
It was excellent service. Staffs were friendly and kind. The room was clean and fresh. the balcony view was great and nice view straight on the beach. Great location and activities outside the resort was great. Snorkeling was a great experience. Overall, it was a great experience. Recommended for family to have a relaxing time!
Crown Paradise Club
A good resort for a family vacation! Don’t miss out on the great service from Salatiel and Victor at the buffet restaurant. Check out amazing shows , especially Michael Jackson , Mexican show, and Rock band!
My Birthday was awesome thanks to Leon and Rafael!!!
I got to the hotel only to have to wait 2 hours to check in, which was ridiculous, after a long flight I wanted to get my room quick, but they lost our reservations. After I settled in to my room which took forever, I needed a drink. I went to the bar and was greeted by friendly faces. After conversing with them I found their names were Leon and Rafael. I asked what they would recommend and they made me amazing drinks every time. I think the most important part of the hotel is the staff and these two guys are the best. The only reason my trip was saved because of Leon and Rafael who were the best bartenders I’ve ever had. They were so much fun and made me want to hang out at the bar all day. They treated me so well that I brought my friends to meet them. The bar became the hangout spot when those two were bartending because the other bartenders could not compare to them. The club was also a lot of fun for me and my friends. They played a lot of Spanish music which I liked and the DJ was great. There was a mix of lights and fog that made the dancing fun. The food was amazing the entire time I was there. There was so much variety and everything tasted great. Overall, it was the great food, drinks, and employees that made the trip fun.