Hotel Overview
Location
Cancun - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20887 reviews-
Bang for the Buck - Budget Friendly Hotel
Overall facilities met the expectation - since the resort is massive, upkeep must be done constantly to withhold quality of overall experience and service provided. Wish the rooms were updated/cleaner looking overall; however it didn't disappoint for being super budget friendly. Please do not expect five star hotel experience/service/food.
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A very nice staying
Accommodations, food, cleanliness, kind employees, all very satisfying. It was a very nice staying for me and my wife. We hope one day to bring our granddaughters as well.
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Great family time
Jesus and Erik were the best. Staff was very accommodating. Beds and food were so so…. Beach and pools are clean. Kids club is great for the kids. Rooms were well kept. Renovations were going on at the time so we didnt get to experience pool side snack area, japanese, or seafood restaurants.
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Highly recommend
Jesus bellboy wonderful Pool bar makes the best drinks and wonderful service luis and roger are the best. Been coming for over 10 years! Food was very good Tried all restaurants. Pools were all warm. The workers remember us year after year. Says a lot that they keep their workers. Had the same housekeeper nellie who did a great job for 3 years now
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Outdated and bad management
So to start, this review is to management/ownership of this place (staff can only control so much). We arrived on Sunday and our bellman noticed a "leak" in our hotel room as he so kindly left our bags and gave us a tour of the property. He radiod to the front desk to take care of it, but nothing happened. Ever! Next day... We put down towels to ensure the water was properly taken care of (as if it's my home). Tried calling the front desk to no avail (just rings and rings). Finally, I went to the front desk and asked for more towels and to take care of "the leak". Got the towels, but it turns out nobody cares about the leak! Things literally falling apart in front of us, but nobody gives a crap. Don't blame them, since they are earning pennies on the dollar. Today... We walk into a mess show of a ceiling falling apart on us and nobody cares to help. Took two more calls on top of the other TWO!! They legit asked "what do you want me to do?". It took my wife calling again and politely demanding a fix. By far and away the worst all inclusive we've stayed with in Mexico. We've done 3+ now. By far and away the worst service and consideration ever. We will 💯 telling Costco this is NOT a good selection. #CostcoTravel #Arriva #CrownParadise
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.