Hotel Overview

2019 Exceptional Values
Extra Value: Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply-see
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 12 & under Stay, Play & Eat Free (valid for travel through 1/04-12/23/19; booking date restrictions apply).

Cozumel Palace is a premiere choice for a family-friendly all-inclusive escape in Cozumel! Downtown San Miguel is approximately a 15-minute walk away and famous Palancar Reef is right at your fingertips!

Cozumel is famous for its snorkeling, and at Cozumel Palace, guests can dive into the waters right in front of the resort. Snorkeling equipment is included! Kids will enjoy a variety of activities at the kids' club and also a children's playground. Both adults and kids can partake in daily activities around the pool as well as the theme shows and parties every evening.

The 169 luxurious guestrooms feature a blend of traditional Mexican architecture accented with modern dŽcor and convenient amenities including WiFi, 24-hour room service, purified water, and a stocked mini-bar and a liquor dispenser.

Savor Italian, Asian, and Mexican entrees at four different restaurants at Cozumel Palace. Outdoor dining, light snacks, and cocktails are readily available at the pool and lobby bars complete with amazing Caribbean views. Choose from top shelf wines and beverages including unlimited wine by the bottle from wineries in Spain, Argentina, California, France, Italy, Chile, and Mexico. It's all included!

Additional services and amenities are available at other Palace Resorts in Cancun and Riviera Maya! Explore all that this incredible area has to offer! (Le Blanc Spa Resort is excluded and transfers are not included.)

Find more information about Palace Resorts.

Learn more about Cozumel.


Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN)

Property Information

Year Built: 1988
Last Renovation: 2005
Accessible rooms: 1
Floors: 4
Total rooms: 169


Hotel Details

Onsite Dining

Show More


Show More


Show More

Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 4383 reviews
  • 5.0 star tripadvisor rating
    Cozumel Palace is truly a “Palace”

    Spent a wonderful week at this resort. Truly a star in the Palace Resort Family. Food was well prepared, attractively presented & varied enough to not get boring. Service at every restaurant & bar was 1st rate. Hostesses recognized us by name by the 2nd day of our visit. Our room was clean, roomy & modern. Everyone on the property was friendly & helpful. Had a great massage at the spa. Hotel is conveniently located for anyone wanting to explore Cozumel attractions. Book a stay here - you won’t be disappointed!

    May 15, 2019
  • 5.0 star tripadvisor rating
    Annual May Vaction

    When we arrived, we were met with a cool towel, welcome drink and a flower for my wife! Checkin was fast and got into our room very fast! The hotel was very clean and staff very helpful and friendly! Our room was clean and very nice! They have a new chef and all meals were very good! The pool area was clean and nice! I cannot remember everybody's names but the ones I do remember are Ana front desk Gustavo Pool William Pool The bellmen were great! All bartenders were very good! House keeping great! Front desk personnel were very helpful! The SPA personnel were great! Eva! Must try the stone baked pizzas! The Flamingo's Resturant had an assortment of food that was grill after you picked your meal! The breakfast buffet was very good! The lady doing the breakfast grill was great! The lunch at the pool was great! The shrimp cocktail was was very tasty! Great trip! Well done Cozumel Palace staff!

    May 11, 2019
  • 5.0 star tripadvisor rating
    All inclusive awesomeness

    First visit for us to Cozumel and doing the all inclusive resort thing. This place did not disappoint. We had a great room, ocean front view, beautiful pools, great food and the staff were amazing. Highly recommend if you are looking for some where to check your stress at the door. They have snorkel, standup paddle board, kayaking all available and included. Will help personalize your experience with awesome tours. We will definitely be headed back. Perfect location for us to have a short walk to the shops, ferry and Starbucks.

    May 11, 2019
  • 5.0 star tripadvisor rating
    Beat Vacation

    I am extremely satisfied with this place, it has been a life changing experience the service is perfect, I would especially like to point out moises he is the best waiter ive had. He is very friendly, funny, on top of everything I couldn't ask for better.

    May 09, 2019
  • 3.0 star tripadvisor rating
    Excellent service

    We are currently at Cozumel Palace. We have been staying at the hotel since prior to it becoming a Palace Resort. As always the service is outstanding as is the food. My complaint is their obnoxious daily entertainment, with total disregard for the guest demographics. What could be a wonderful outdoor dining experience is ruined by overly loud game show hosts which makes it impossible for outdoor dining guest to enjoy the beautiful property. Your guests are not middle school students!

    May 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819