Catalonia Royal Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13750 reviews

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  Lovely resort but a little too small

  Overall a lovely stay in a beautiful resort and we had a wonderful time I would not give this 5 star as there too many areas that I would want to see improved but the pool and beach are defo 5 star in their own right! So here is our review . . . Positives A really wonderful resort on a beautiful beach, great pool and lovely grounds. Probably the nicest beach we have ever seen - pure white sand and turquoise water 1 hour from Cancun airport =- easy journey Very easy check in great wifi easy to book restaurants and check evening entertainment lovely room and shower All staff are helpful, friendly and engaging Food is pretty good and you wont go hungry - sorrento was a defo fav! bars are good and always easy to get a drink Rauxo show was excellent - did this twice and would have done again if i could have booked in Mama Mia Italian restaurant lovely cons it was a little windy the first week we were there - and there is literally nothing to do if the weather is bad - which we found out pretty quickly! This is the reason i would not return - after about 4 days of being bashed around by the wind - it was difficult to stay positive as nowhere to hang out and chill - no outdoor terrace or sports bar. Because of this lack of options - after 2 weeks the place started to get a little claustrophobic and i was glad to leave and head home. I think it is more suited to a 5/7 day holiday. 14 days was just too long in the same space with the same faces. needs a coffee shop - the coffee service at the lobby is fine but really needs something a little more extensive Entertainment was a little annoying after a while - we loved sitting by the pool but the music was way too loud from about 3pm and entertainment mainly involved making the holiday makers look as stupid as possible - which many people do enjoy - but not really our thing so we spent most of the 2 weeks avoiding any engagement with the entertainment team as they were a little bit hyper. Was a weird vibe - lots of retired folk mixed with very loud youngsters doing beer drinking games listening to loud music! Food was good but would have preferred an evening buffet rather than always have to book a la carte. Prefer not be committed to a time every night when on holiday Snorkelling was great on the 2 days we could do it - but generally the water is not still enough to enjoy. if it is still - turn right at the beach and head out by the massage tent Room was lovely but i will never EVER book a room with the balcony in the jungle again - was interesting but very oppressive after 2 weeks! i longed for sun on the balcony and a view - big mistake! i really should have clocked that a jungle balcony would not be a positive - no sun, damp, nothing dries and no view! cleaning was ok the first few days but he seemed to get a little bored a few days in - minibar was sporadic, coffee was never replenished after day 3, towels sometimes changed but not always etc Beach towels were a challenge! that was the most random beach towel set up ever! apparently you need to leave them in your room and then get changed in the evening - this was a 50/50 event! i learnt that at 10am some towels (about 20) are put by the pool so in the end just relied on this system as the other system was flawed photographers EVERYWHERE! asking for pics . that was annoying So although that sounds a little negative, these were all minor irritations that added up to a four star rating - it really is a very beautiful resort and i would highly recommend for a 7 day stay or long weekend if American / Canadian If doing long haul from UK i would recommend maybe changing resorts halfway to avoid the repetiitveness OR book lots of tours we wont return but we very glad we went :)

  Mar 24, 2025
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  Can’t wait for our 18th visit in 2026!

  Yes, we returned for our 17th year at CRT and enjoyed a most wonderful week again at our second home! This is a place to come and truly rest and relax. We have been asked why we don’t try another resort and it is because the CRT is perfect for us; a beautiful beach, lovely accommodations, small and quiet. We always enjoy the breakfast and lunch buffets and find our favorite restaurants for dinner. There are activities during the day should you want to try and thank you to Diego for periodically checking in to see if we wanted to close our books and move from our lounge chairs! There have been changes over the years but what has never changed is the most amazing staff! Many have been working there over 10 years and we are so happy to see them every year we return. They are most gracious, always smiling, and work very hard. Please don’t forget to tip them! We want to thank our dear friends for taking such good care of us; Miguel Gomez, Guest Services you always check in with us to see if we need anything. Also from guest services we would like to thank Daniel, Daniela, and Miguel 2 for all your attention. To the beloved wait staff we can’t say enough; Rosario, Carlos, Sandy, Argel, Gabriel, Esther, Roberto, Aricelli, Alex, Angeles, Flaviano, Arturo, Betzebe, Noemi, Leydi, Maria, Yolanda, and Quetzebel. Thank you to our dear Nelsy in Reception! And thank you to the housekeeping staff, we always returned to a clean and tidy room with all that we needed. You all are truly the heart of CRT. We wish all the staff at the CRT our very best until we return in 2025!

  Mar 23, 2025
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  Can’t wait to go back!!!

  Our stay here was nothing short of spectacular! From the moment we arrived, we were captivated by the stunning beach—pristine sand and crystal-clear waters that felt like paradise. We opted for the premium upgrade, which was absolutely worth it. The extra amenities and comfort truly enhanced our experience. Breakfast at BLovd was a highlight each morning, featuring a delicious array of options that catered to all tastes. Loved the healthy juice, omelettes and the lattes were amazing. A special shout-out to Marcelino and David for their outstanding service. They went above and beyond to ensure our stay was unforgettable, making us feel like valued guests every step of the way. We can't wait to return to this little slice of heaven! Highly recommend!

  Mar 23, 2025
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  Incredible beach and entertainment team

  It has been an incredible stay at Catalonia Royal Tulum. I spent a week there with a friend and had the best time. The highlights were the beach and the entertainment team that was the nicest, most helpful and an overall incredible part of our trip. They made the experience so much better, with the shows during the night (which I highlight the Mexican Night) and their activities during the day (i’ll highlight the dance lessons by the pool). The team was incredible as a whole, but I would like to highlight Paulina, Charlie, Diego and Tita. As for the restaurants I would like to highlight La Palapa, which buffet was specially incredible for breakfast. Overall it was an incredible week and I would recommend it a 100%.

  Mar 23, 2025
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  Beautiful resort, amazing holiday

  We got back from our amazing holiday in Mexico a week ago. We loved staying at the Catalonia Royal Tulum. Small enough to be friendly and personal and large enough to offer a good variety of restaurant choices, we really liked the layout and style of the hotel, especially the natural environment, the animals and the information available on the environment. The room decor was a little dark and tired with a bit of a musty smell when we first entered, but after the first day, we didn't notice this anymore. There were plenty of towels, and we really enjoyed the bathrobes and slippers. We tried all the restaurants, Rauxa, Mamma Mia, and Steakville were our favourites, but we didn't like having to book every night and would have liked the buffet to be open in the evenings. The food choice and quality in the buffet were great, and we have to give a special mention to Quetzabel, who gave us a lovely welcome every time we visited the buffet. The entertainments team work really hard and there was something going on all day every day. We enjoyed joining in with the daily aqua aerobics. We loved the beach. It was stunning with seaweed cleared on a daily basis. I tried out the paddleboard, I'm an experienced paddleboarder and this one had seen better days but it was a good sturdy option for those with little or no experience. It was great just to have the opportunity to paddle out on the Caribbean. I didn't use the kayaks but they were very popular and in use all day long on calm days. We already mentioned Quetzabel but all the staff are really friendly and work so hard to ensure everyone has the best time. Thank you all.

  Mar 21, 2025