Hotel Overview
Location
Xpu-HaProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13568 reviews
-
Dec 02, 2024Don't trust false promises
I am very disappointed and angry with Catalonia Royal Talum. We had some issues when we stayed there and were promised a full refund of the cost of a weeks upgrade we paid for. Despite several conversations with customer service (Miguel and Lenis) after 6 weeks this refund has not been paid. They had initially said it would be paid within 3 weeks. This has left us never trusting Catalonia Hotels again, and we will never return or recommend them. Anyone visiting in the future, beware of their false promises.
-
Dec 02, 2024Average resort
Check in was very smooth, welcome drink and cold towel. Rooms are super average, what you’d expect from a regular average hotel, single sink bathroom, nothing extraordinary. No bathtub which was really disappointing. Bed wasn’t comfortable, furniture dated. Room was loud. Could hear everything on either side of room, tv’s etc and in the room above. Arrived at midnight, only option after long day of travel was room service. Took an hour and arrived cold and soggy, inedible. Went to bed hungry. Beach is gorgeous but towel game in strong and no loungers available if you don’t claim one before 8 am. Very little shade, only palm trees, no palapas. Service around pool was severely lacking, ordered a drink the one time I was offered and it never came, she walked around and ignored me every time she passed me after. Drink service at all restaurants was very slow and no coffee available. Had to go and get our own. Enjoyed the Rauxa show and dinner otherwise everything was very underwhelming. Best restaurant was the snack bar. Not a single person asked how our stay was or checked in the entire week. Weren’t even asked at check out. Housekeeping staff was excellent. Prodive on site was excellent. Only approached once by ETC club and no sellers bugging us on beach. Small resort but still a decent walk to the beach. Jungle feel and lots of wildlife.
-
Dec 01, 2024Sexual harassment within the hotel.
SEXUAL HARASSMENT FROM OTHER GUESTS!!!! We arrived on the 21st November looking forward to a holiday we have been waiting a long time for and paid alot of money for which we have all worked hard for. To experience another GUEST making sexual gestures and following women into toilets, and to the point touching, grinding in my face while I was sat. He was even making some of the hotel bar staff amd entertainment team feel uneasy and uncomfortable. The hotel manager and security done NOTHING about this. Leaving me and my female friend feeling unsafe, uncomfortable and scared to use the guests toilet. Our partners are left feeling on edge and worried for their partners safety. I would NOT RECOMMEND this hotel to any of my friends and family and this incident has RUINED mine, my husband and my friends experience.
-
Nov 30, 2024Great holiday
Third time here and just keeps on getting better. The staff are amazing and make your holiday special. Special mention to all the staff at Beloved, they do a brilliant job. Also Monica and Rebecca who look after us so well in the evening. We will be returning next year.
-
Nov 29, 2024
Wonderful first time, but not the last!
This adults only resort was wonderful. Exceptional service and amazing food, particularly breakfast and dinner. We weren’t huge fans of the lunch buffet, but it was adequate. Pool and beach were amazing. Pool drinks were just ok, lobby bar was great. Room service was also very good. We loved the app and it was very easy to make reservations and schedule morning coffee from room service. Our only issue was a noisy squeaky fan in our AC, which we reported, and it was not ever addressed. We will definitely be back!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.