The hotel's 415 rooms are known for their spacious layouts and beautiful Mexican-Caribbean decor. The terraces and balconies are an essential feature enabling one to feel the soft Caribbean breezes, even while in bed. From the rooms, you can fully enjoy the Caribbean experience.
Near the pool and next to the sea, there is a wonderful place for refreshments and snacks. Five theme restaurants and seven bars offer variety, quality, and great service. Discover authentic Mexican cuisine or savor the best of international cuisine. You will also enjoy the theme restaurants: Asian cuisine, Steak House, Creperie, and more! In addition, you can choose from a wide range of Caribbean cocktails, refreshments, juices, and snacks.
The resort offers everything from aquatic sports, relaxing massages and live music to extraordinary views in unforgettable locations. Five pools are located next to the sea, with Jacuzzis for those looking to relax. The Alegria Spa offers a full range of spa services (fee) for you to enjoy, and the privileged setting of the hotel offers you the opportunity to try out several championship golf courses. There is also a children's area. Have fun in the water or relax with a cocktail under Caribbean palms or at the poolside bar!
The hotel's staff is made up of a complete team of professionals. Their mission is to ensure that you have a fantastic vacation, and they will do everything possible to ensure that you do! Additionally, the resort also holds Travelife Gold Certification, which shows a commitment to protecting the environment and promoting sustainability.
LocationRiviera Maya - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2384 reviews
6th Fantastic Vacation at Catalonia
We just returned from our 6th trip to this resort and are already planning our return in October. Yes, this time there was an enormous amount of seaweed that the staff fought feverishly every day to remove. It certainly is no fault of the resort as Mother Nature is regurgitating all the garbage that we humans have put into the oceans. Now for the positive. Our check-in was speedy and efficient. As we arrived in the early afternoon our room wasn’t quite ready. Not an issue. We checked our luggage with the staff and went for a bite to eat at one of the two buffet restaurants. Our room was located in the 6000 block. It was spacious, clean, cool, quiet and with plenty of storage. The bathroom is equipped with a hair dryer, bathing products and plenty of towels. There is always plenty of food to choose from at the buffet restaurants and the a’la carte restaurants are terrific. Our favourite was Bloved, Japanese and Italian. The staff are friendly and outgoing and they love to teach you a bit of Spanish. Special thanks go to Leobardo, Lucas, Suzette, Carmen, Francisco, Esther, Karyna, Rodrigo, Viviana and Brandon. Amazing service!!! A very, very special thank you to Alix, Guest Service Experience Manager, who always stopped to chat and make sure everything was to our satisfaction. This resort has become a gathering place for us to get together with people we have met from around the world, We can’t wait for our next visit.
Already planning a second trip
As our first holiday as a couple I couldn’t have asked for anything better. Upgraded prior to arrival and would 100% say it’s worth the money, our room was spacious mini fridge constantly topped up and a towel figure every day which is a cute touch. Another upgrade perk was getting to see Samuel in the beloved restaurant and Raphael in the pure bar who couldn’t do enough for us. We aren’t big on taking part in activities but none the less Miguel on the entertainment team would check in with us regularly to see how we were and recommend local things for us to try instead. Lots of people complain about the seaweed but it’s well noted everywhere that they have an issue with it and there is a team constantly working to remove it so what more could you ask. In terms of location being so close to the marina was lovely if you fancy a short walk to break up the day. Overall an amazing stay that I couldn’t fault with all staff going above and beyond.
Mr & mrs
If you want a beautiful beach stay. This is not the place to go. Full of seaweed. We were very disappointed. Sun beds no no no. Unless you get up at 5am. We went to sit on a beach and relax. You can't do this. Hotel should be 18 to 30 club. This hotel could be great. If the managers. Did there jobs. Thomas Cook needs to review this hotel.. Also told you can't have a beach towels. Come back in one hour. !!!
Just came back from a week at the Catalonia Yucatan and it was great! Nice pools, clean rooms with everything we needed. One beach is covered in seaweed but the smaller one was clean enough. The buffets were good, no one got sick. We loved the Italian, Mexican and Japanese restaurants. The Spanish one was a bit disappointing with really small portions. Airport transport with Transat was quick and easy, it took about 1h. Impossible to find a spot under the shade in the afternoon, we had to hide in our room when it was getting too hot. Overall a great hotel for the price, would recommend!
Pretty nice spot except seaweed
Really friendly staff. Comfy beds and great bartenders. Japanese and Spanish restaurants were lovely. Not so much the Mexican and steakhouse. Entertainment was ok. Moulin Rouge was good. Not nearly enough pool chairs and they were literally gone by 630. Relaxing though