Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4210 reviews

• 

  A Brilliant Hotel

  We stayed for 10 nights at the Catalonia Grand Costa Mujeres and we had an incredible holiday. We stayed in one of the Superior Suites with Balcony and were very impressed with the room. The space, facilities & comfort couldn’t have been better. Every member of staff during our stay we encountered was friendly, helpful & polite. We ate at 4 of the onsite restaurants for dinner, as well as using the buffet on other evenings. We had no issues at all with the online reservation system. We used the food to go options at lunchtimes. Overall our experience of the food was very good. The pool area was very modern & incredibly clean. We do just have a couple of improvement comments: 1. The air-con not working in Steakville was a disappointment. This meal was the best of our trip & we would have loved to return to this restaurant again, however, it was so uncomfortable to sit in, we chose not to. It was more disappointing to see the staff working in such hot environments, especially when we learned it had been broken for a long period of time. 2. The food options at the buffet were great at all sessions, as there was so much choice, however, we found the majority of the food to be either lukewarm or cold. We appreciate it can be difficult to keep food hot in a buffet but at times, it wasn’t even warm. 3. Adelita (Mexican Restaurant) was our least favourite meal of the trip. The menu offered didn’t match what was online and this was disappointing as we had really liked the look of what was available. When we arrived, the choices were much more limited. One of us enjoyed what we chose but the other person found their food to be average, compared to the quality of the other restaurants at the hotel. Despite the minor things mentioned above, we loved our stay and would definitely return and recommend this hotel to friends and family.

  Jun 15, 2025
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  Try it out

  Food is ok. The lobby bartenders are the best. Rafael, aidee, and esmeralda are the best! They can do more in service compared to the lobby bartenders.

  Jun 14, 2025
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  1* service - 100% avoid if you’re staying with a baby

  1 May: We arrived to the hotel and checked in. * On arrival we were greeted with a sales pitch by Eduardo with what seemed to be some great perks of staying with the hotel. A free massage after taking part in the tour of your exclusive club, vouchers for money off the shops and Spa. I will add Eduardo said this was only one voucher and Spa massage per family, however we had two separate bookings, why was two not offered?
 * We asked Alexander (supervisor) about the late check out and he told us it was $25 USD until 3PM and $50USD until 5PM. 2 May:  * The next day (at 8.45am) we reported our toilet door not closing properly and that the seal needed to be replaced and we also reported that the safe and coffee machine was not working properly - this was to Alexander. We had to chase the toilet door fix at lunch time, to which a colleague at the front desk said there were no notes left on the system for the new shift colleague to see. We then chased it again in the afternoon (approx 3pm) and came back to our room that evening to find the door had been completely removed and debris left everywhere. Due to the layout of your rooms it meant we could not use the toilet whilst our son was asleep, and I even had to walk down to your lobby at 4am to use the bathroom.
 * My mother also reported that her shower was leaking water through the door and the front desk said it would be fixed. It was never fixed. 
 3 May:  * We queried with your desk why the door had been removed and were told it was a 'security issue' - which was weird given the seal just needed to be changed on the door. That evening, your Supervisor Jocelyn said the hotel front desk were trying to call the room to come in and fix the door, as nobody answered they just came in the removed the door instead due to a 'security issue'. Nobody once said they needed us to enter the room and wait by the phone. Jocelyn was extremely rude to my husband and showed no empathy toward the situation. We were offered to move rooms, but it was very late in the day by this point and would be too disruptive for my baby son.
 * My mother booked a tour to the shopping centre and to see the Cancun sign on the beach, which Eduardo explained she would see if she booked this tour when we arrived. She was disappointed to hear on the excursion, there was no visit to the Cancun sign. Other passengers were also told this lie. A wasted day for her.  4 May:  * That morning we came down again to speak to the desk about the solution, we spoke again with Alexander, who also showed no empathy or care to our situation. In the end we decided to move rooms. We asked Alexander again about late check out and he said we should come see him the day before we check out (7 May), to confirm if we could. 6 May:  * We attended the BLOVED restaurant for Dinner. I had the Tuna Sashimi and Roasted Salmon. That night I had really bad diarrhoea and vomiting. 
 * In another event, my mother had swapped her free massage for a body scrub. She was very unhappy after her treatment because the Spa told her on her arrival she was supposed to arrive one hour early to have the steam and hydrotherapy. They also charged her extra money. Why didn't anyone tell her these details before? She even came in the morning to speak to them and nobody said anything.  7 May:  * I had further diarrhoea and vomiting. After being in bed all morning, we informed Alexander of the incident and his first response was 'Have you reported this?'. I was so shocked, we came down to reception for that reason. He didn't even seem to show any signs of care that I had been sick because of one of your restaurants. We had to ask him to log the report, which he said he would do. We requested the late check out as he'd mentioned to do, but then he said we cannot request this until the day of check out. How frustrating, he has told us different things and we needed to plan because we have a baby.  8 May:  * On the day of check out, I was still really sick. My husband went down to the desk to ask about the late check out, Alexander then told my husband there was a complimentary late check out to 1.30PM, but that there was then a $35 fee to stay until 3PM. Huge contradiction to what he told us on 1 May when we checked in - when he said $25.

  Jun 13, 2025
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  Hibachi

  Lorenzo and Guillermo, was our server and waiter and they did amazing. It was by far some of the best hibachi food I’ve ever had and it was the best meal I had on my trip.

  Jun 12, 2025
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  Hands of God

  Godly hands. I wear glasses and my vision got better. 100% come here they are incredible and will do you right. they even give discounts if you don’t have enough money. just come here and experience it yourself

  Jun 12, 2025