Hotel Overview

2019 Exceptional Values
Extra Value: No Resort Fee. Free Parking.
Family: Kids 17 and under Stay Free.

The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, the most well-regarded Big Island vacation rental in Hilo, Hawaii. With a location that couldn't be more perfect for island exploration and personal reflection, recreation and relaxation are at hand. Hilo Hawaiian Hotel sits quietly on Hilo Bay, watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty.

Castle Hilo Hawaiian Hotel offers a variety of accommodations. Standard rooms have gorgeous views of banyan trees. One-bedroom ocean-view rooms also treat guests to the sight of Mauna Kea in the distance. WiFi is available in all guest rooms.

The grounds of Castle Hilo Hawaiian Hotel contain a gift shop and beauty salon. Lush lawn and garden areas provide moments of tranquility, as does your private lanai. Stroll over the walking bridge and reflect near the ponds. Or head down to the ocean and watch the water kiss the lava rocks. At Castle Hilo Hawaiian Hotel, you're bound to feel the "mana" (or rejuvenating power) of this amazing island.

Wake up to sunlit ocean views in your deluxe rooms, and count the stars over Coconut Island before going to sleep. And in between, should you decide to stick around the hotel, there's plenty to fill your day and revive your spirit. Swim in the freshwater pool. Play nine holes of golf or a game of tennis. Walk to Onekahakaha Beach, relax under historic banyan trees, or stroll through Liliuokalani Gardens. As the sun makes its way to the blue horizon, make your way to Waioli Lounge for a cocktail, then dine on local flavors at Queen's Court. Castle Hilo Hawaiian Hotel has everything you need - and so much you want - in a full-service hotel.

Castle Hilo Hawaiian Hotel is the ideal spot for exploring Big Island attractions (and a mere two miles from Hilo Airport). A 45-minute drive takes you to Hawaii Volcanoes National Park, where you can spend the entire day - which is usually required to get your fill. Ski Mauna Kea during the winter months. Visit Halemaumau crater and utterly gorgeous rainforests, waterfalls, and orchid farms. Wander into Hilo town, where you'll find a plethora of antique stores, farmers' markets, and island restaurants. From Castle Hilo Hawaiian Hotel, you can experience it all.

Find more information about Castle Resorts & Hotels.

Learn more about Hilo.

Location

Hilo
Hilo Airport : 1 mile

Property Information

Year Built: 1975
Last Renovation: 1993
Floors: 8
Room: 286

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory A mandatory Resort fee of $20 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Castle Hilo Hawaiian Hotel has announced recent extension to ongoing lobby renovation. All service areas (such as restaurant, activities desk, etc.) and guest services (such as bellman and cultural activities, etc.) will not be affected. Work hours are 8am-5pm Monday-Friday with some exceptions. Guests will not be placed on 1st or 2nd floors (which will remain out of order and used as a buffer). Please note renovation dates and times are subject to change at any time without prior notification.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

 

Hotel Spring Break Policy:

This hotel cannot guarantee a spring-break-free environment.

 

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

Resort fee inclusions:
• Local, Toll Free Calls, Long distance calls (except international)
• Wifi
• Local Newspaper
• Cultural Activities Three Times a week
• PA Free Logo’d Bottle 1 per person
• Use of Filtered Water Refill Station
• Cold Brewed Mamaki-Hibiscus-Mint Tea station upon check-in
• By One Get One 25% off Coupon for Monday through Thursday Ala carte dinners
• use of Fitness Center
• Parking (upon availability)
• In room Coffee/Tea packet
• Coffee Station in lobby
• live entertainment in Waioli Lounge Thursday, Friday, and Saturday night
• 15% Discount from Hawaii Forest & Trail activity Desk on select tours
 • Hilo Tropical Waterfalls Tour
 • Discover Volcano Country Tour
 • Kohala Zip Line

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 star tripadvisor rating Based on 2167 reviews
  • 3.0 star tripadvisor rating
    Jan Batula

    Stayed in Room 722; Nice room, with view of hilo bay, coconut island, and maunakea background...the only disappointment is, the bathroom toilet shower area, needs a stronger vent circulation; to remove odor and steam when door is shut....very weak, and the TV flat screen needs to be larger...too small, need to change carpets in hallways and rooms, brighten up the hallways and the room walls...seems old fashion, I did notice the lobby areas are being upgraded... so will that mean a new face lift for the floors and rooms too? Would be nice, thank you for the Staff who assisted me and my family Very helpful and kind

    Jun 18, 2019
  • 2.0 star tripadvisor rating
    Won’t stay here again...

    The views from the room were terrific. The rooms were outdated and smelled. There is construction going on, so perhaps it’s improving. Front desk and restaurant staff were quite rude. Not just once but, everyday. Not welcoming to tourists at all. You’re better off finding a VRBO or AirBnB on the Hilo side of the Island.

    Jun 16, 2019
  • 4.0 star tripadvisor rating
    Comfortable Stay, Fantastic Location

    This hotel is being updated and the updates are nice. We stayed there for 3 nights. The rooms were nice. We upgraded $15 per night to get rooms with a balcony/outdoor seating area facing the ocean. We requested adjoining rooms and received them. We were given water bottles that could be filled with the hotel water cooler on the first floor. There is free coffee at the bar in the mornings. The best thing about this hotel is the location. It is right next to Coconut Island and the Liliuokalani Park and Gardens is within walking distance. There are beautiful Bunyan trees all around! The staff was friendly and attentive. There is a daily resort fee of $20 but parking is free.

    Jun 08, 2019
  • 5.0 star tripadvisor rating
    Prompt responses to my concerns

    We were at the Hilo Hawaiian in rooms 740 and 742 on May 31st - June 3rd. I made my reservations well in advance of our reserved dates but later found out the hotel was undergoing extensive renovations during our exact stay dates. I made the GM aware of my concerns, who upgraded our rooms to upper floor luxury rooms facing the ocean, allowed us to check in early at no extra charge and allowed me stay to stay in the same rooms after family members departed. Requests for extra blankets and rubber bathtub mats were promptly filled. But the best amenity was water bottles issued everyone with which we used their water cooler to fill as needed. In this day and age of $5 bottles of water, it was a pleasant surprise. Needless to say everyone was happy during our stay and would surely want to return. And oh yes, there was a spectacular fireworks show on June 1st on Coconut Island which faces the hotel. From the screams and yelling, everyone in the hotel enjoyed the show.

    Jun 07, 2019
  • 5.0 star tripadvisor rating
    Magical!

    We love this place! It is quiet, very nice and the wait staff are so kind. The food is delicious as well! Take a walk around the grounds....beautiful! We also hopped on a helicopter and saw the volcano acting up.

    Jun 04, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519