Resort Details
- Wai'Oli Lounge
After a day of adventure exploring the volcano and historic Hilo town, sit down and unwind at the Wai'oli Lounge, with its picturesque view across Hilo Bay. Wai'oli means "Happy Water" and what better way to end the day (or to start the day) happily with a refreshing Lava Flow or Mai Tai! Beer, wine, well drinks and more exotic tropical drinks are available.
CASUAL DINING AND PUPUS: daily
Relax with casual fare and appetizers in the Wai'oli Lounge. On the weekends, enjoy the sounds of live Hawaiian
GRAB & GO MEALS: dailyDuring the day, Wai'oli Lounge offers a “Grab & Go” limited meal service, including a variety of sandwiches and salads, and the soup du jour.
- WSW The SteakhouseThe letters “WSW” represents Whiskey Steak and Wine and occupies 5,600 square feet in the area where the former Queens Court Restaurant was located and is the only true steakhouse in Hilo featuring first-class steaks, an array of seafood, the best wine list in East Hawaii and a table-side Whisky Cart.WSW The Steakhouse will be serving dinner daily. The expansive menu to include and not limited to Premium Certified Black Angus steaks and chops, daily specials such as Surf & Turf, Wagyu Grade Tomahawk Live Kona-Cold Whole Lobster. A floor to ceiling walk around glass display showcases the impressive selections of wines and spirits. If guests are Whisky enthusiasts, we have a Whisky Cart with hand-picked selections that will be poured table-side.
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf,Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf, Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- Restaurant†
- Safe deposit box†
- Tennis court, Offsite†
- Travel agency†
† Fees may apply
- Pool
- Golf †Nine-hole golf course across from hotel.
- Tennis court †Tennis courts nearby.
- Volcanoes National Park45 minutes away.
- Liliuokalani GardensDirectly across the street from the hotel.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2469 reviews
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Jun 15, 2025Worst hotel ever!!!
If I could give this Hotel a zero I would. This has got to be the worst hotel I have ever stayed at. I prepaid for my room months before visiting, cost me $3200 for a week. After I checked in they asked for a credit card to keep on file in case I charged anything to the room, which is understanding, didn't think it was a big deal. Then the hotel tried to charge my card random charges daily from $297 to $471 per day when we paid cash for everything. When we asked them why they were charging these charges they could not explain why they were charging these charges and the staff kept trying to blow us off when we asked about it. The Manager told me to report the charges as fraud and block the hotel which was a massive red flag. I had to cancel the card all together because they kept trying to charge it random amounts. Plus on top of the random charges the room they put us in was dirty and the wall paper was peeling off the walls. When we asked to change rooms they charged us an extra $300 to switch rooms. At the restaurant in the hotel all the plates and glasses had dried food on them and when we asked to get clean dishes it was like we were offending them. The pool had patches on the bottom where there were holes. I do not recommend this hotel for anyone to stay at.
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May 29, 2025Very poor experience
Aloha, We are giving Hilo hawaiian hotel, hilo Hawaii 96720 a poor review due to not addressing issues that we had there with somebody trying to break into our room, Being harassed, unprofessional at the front desk, I’m trying to talk to Milton supposedly the front office manager with little respect. We told them that we will never stay at that hotel again.
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May 28, 2025Very comfortable stay!
Overall, a very comfortable stay. My friend and I are Hawai'i residents, so we got the Kama'aina rate, which we got for $678 for 4 nights with resort fees waived. We stayed in room 337. The AC was strong, almost too strong! The room was *very* clean, especially the carpet. I felt perfectly comfortable walking around barefoot or with socks on. Honestly, being able to walk barefoot in the room was my favorite part of my stay here, since we all want to relax and kick off our shoes after a long day. The room had a balcony, and there isn't much of a view to speak of for rooms facing south. But views are not what we were here for, so just being able to relax on a balcony was good enough. The lobby was very spacious and clean. There's a little touch screen at the entrance that gives you some general information about the hotel and restaurants. Two computers are also in the lobby for guests to print out documents and whatnot. I did not use them, so I am not sure if guests are allowed to use them for general web surfing. When staying at the hotel, we were given one coupon per day for $10 off the in-hotel restaurant. Worked for both breakfast and dinner. We only went for breakfast once though, and it did not break the bank. I got the eggs benedict for $16. Nice view of the ocean too. Personal water bottles can be refilled from a water station right outside the hotel entrance. The power outlet that's on the bedside lamp was loose and did not work, which was a little disappointing. Thankfully there was another outlet near the foot of each bed. There's also an internet cable that you can plug in your personal laptops if you desire. The bath tub's soap rack was loose, but thankfully we did not need to use it. The shampoo and bath soap provided was adequate for 2 men, and housekeeping being done every other day meant we got it replenished a little before the soap ran out. There was wallpaper damage hidden behind the balcony curtains, but nothing that ruined the experience for me. The hotel is about a ten to fifteen minute walk away from restaurants, cafes, and snack shops that are located southeast. Otherwise you'll want to Uber/Lyft or rent a vehicle to get around Hilo.
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May 22, 2025
Enjoyable stay on the ocean shore
Located on the ocean front it offers a nice view for the ocean facing rooms. However these rooms are 40$/night more expensive just for the view. The rooms are large and comfortable. The bad was very cosy and the mattress was soft. The bathroom has a very poor light. Just one set of toiletries for a couple (shampoo, blow dry wash and body cream). There is a guest laundry- that is very useful. Overall a good location and enjoyable staying.
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May 19, 2025An OK stay in Hilo
Nice hotel with an atmosphere in the lobby area that fits what you would expect when you think Hawaiian resort. The guest rooms are slightly dated. The tub in our room had peeling paint in the bottom. The shower curtain was a thin cloth fabric that did nothing to keep water in the shower. This resulted in a 1/2” of water in the bath floor which created a very unsafe slippery situation.
- AdvisoryA mandatory Resort fee of $30 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel is including: • The complimentary continental breakfast will be replaced with a daily $10.00 Dining credit for each day of stay. • The $10 credit is applicable at the WSW restaurant and can be used for Breakfast (from ala carte menu) or for Dinner. • Upon check-in, guests will receive the $10.00 Dining coupon(s) in the room key packet. • A coupon is issued per room, for each day of stay and cannot be combined. • The credit will be reflected in the guest’s bill upon check-out.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
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