Hotel Overview

2019 Resort Added Values
Extra Value: Daily buffet breakfast per adult.

You will realize you are in for something special from the very moment you enter the modern, spacious, and colorful lobby. This hotel is perfect for meeting friends, relaxing on the terrace overlooking the beautiful Caribbean Sea, or enjoying the unique secluded second floor outdoor swimming pool with a view that will transport you to another world. Enjoy complimentary access to the External Beach Club (transport not included). Free WiFi is available at the hotel.

Comfort is number one at Casa Mexicana Cozumel; everything is designed to make your stay a most pleasant experience. Spacious and luxurious rooms with private balcony are provided. Rooms are comfortably decorated with masterpieces made and carved by Mayan hands in the Yucat‡n.

Casa Mexicana Cozumel offers an included daily buffet breakfast at La Terraza. There you will find a variety of food freshly prepared by the chef. You can enjoy a glass of fresh squeezed orange juice with your exotic salmon omelet! A delicious variety of Mexican snacks are abundant every morning as well.

Embrace the exhilarating surroundings of Casa Mexicana Cozumel. The hotel is conveniently situated within walking distance of the downtown Central Square, full of world-class shopping and countless other points of interest. Cozumel Country Club has an 18-hole golf course just three miles away. Chankanaab National Park is nine miles away, San Gervasio Mayan Ruins is 11 miles away, and the Cozumel International Airport is a mere three miles.

Location

Off Beach
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 5 miles
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2000
Accessible rooms: 1
Floors: 5
Total rooms: 90

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The hotel charges a Staff fee and a Maid fee. The suggested amounts are as follows: $3.00 per person, per stay for the Staff fee and a $2.50 per room, per night for the Maid fee. Both are payable directly to the hotel by the guest.
Advisory A $25.34 pesos per room, per night Environmental Recovery Fee will be collected at the hotel at time of check in.
Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.


Service Charges- Maid - per room, per night payable directly to the hotel
Bellman - per person, round trip payable directly to the hotel

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 1357 reviews
  • 5.0 star tripadvisor rating
    Excellent experience

    We stayed here five nights in April 2019. We are not AI people because we like to eat and explore so Casa Mexicana with its centralized location was perfect for us. We do like a hotel with breakfast included - it takes a lot of guesswork out of the day if we can just go straight to breakfast from our room. The buffet here is really good with polite, efficient service. The hotel itself is clean and well appointed; we splurged for the an ocean view room and didn't regret it. We would happily stay here again. Recommended!

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    We felt like royalty with treatment from

    Staff created this beautiful greeting for our 50th Anniversary. We had tears in our eyes. Staff are all so great. We feel right at home. Jamie is great and Alberto makes the absolutely best margarita in the world!! We can’t recommend enough, Definitely worth upgrading to ocean view rooms on higher floors!!

    Jun 10, 2019
  • 5.0 star tripadvisor rating
    Wonderful 4 night stay

    We recently had the pleasure to spend 4 nights here and we are happy to share our experience. The hotel is located 5 minutes from the main pier and in the heart of downtown. We had a 4th floor ocean view. Staff at reception was pleasant and helpful. Lobby is up the escalator on the 2nd level. Lobby is not air conditioned. Tiny poor in the reception area with a bar along side. Room was large, good working bathroom, nice balcony overlooking the sea. I believe the room had a minibar but nothing to consume. No bottles of water anywhere, had to go to 7-11 next door. Big comfy bed, AC worked perfectly, safe worked, room had iron and ironing board. For the price compared to the big resorts outside of town this is a gem. AND an excellent breakfast buffet!!

    Jun 04, 2019
  • 1.0 star tripadvisor rating
    Not recommended for Divers

    Pros: air-conditioned rooms, good wifi, good downtown location, decent swimming pool. Cons: horrible service, bad food, hotel not air-conditioned, no towels by pool, bottom floor is on the second story and is accessed by an escalator that may not be working. A local dive shop (Tres Pelicanos) recommended this hotel to us as it is a short walk to the dive shop, which is great. So, 7 months out from our stay, after reading many reviews, we booked a King room and thought we were set. Free Breakfast, Free WiFi, nice location, great reviews, what's not to like? However, because of some challenges with Travelocity, we needed to cancel out booking about 10 minutes after booking to re-book... the hotel said NO. No biggie, we still planned on staying there, but it was the first sign. Then, the day of our trip, our flights had problems and we were delayed a day. We had Travelocity contact them to let them know we were going to be a day late, despite the fact that our reservation said "room guaranteed for late arrival". Sadly, when we arrived, they were surprised and it was very clear, they had given up our room and were scrambling to find a solution while clearly lying to us. I don't mind, mistakes, just don't lie to me about it. Long story short, they got us a room, but when we opened the door it was 2 tiny beds, not a King, my wife returned to the desk and, in short, he said 'thats the best we can do'. Without using the room, we left and went out for a meal and returned, I asked again, this time, more lies, (including 'I can't move you now, you've used the room') and eventually conceded to work with us to get us a different room the next day. I explained that we had 4 tank dives the next day and had to be gone by 7:30 and likely wouldn't be back until after 5:00. Daniel said "no worries, we'll move all your stuff just make sure it is packed up and check in with the front desk before you leave in the morning" The next morning, we woke up and learned breakfast doesn't get served until 7:00 and as a side note the cooked food is mostly inedible - we bought tortillas for the remaining breakfasts (because of timing and quality). On our way out we stopped at the front desk and apparently annoyed whomever she was as she had no note from Daniel the liar. She did, however, get us a new room, right next door to the room we had. Imagine this, it was 7:35 in the morning and this king room was cleaned and ready to go but wasn't available the night before... yeah right....If that wasn't enough, they then made us move all our stuff! i had told Daniel we needed to be at the dive shop at 7:40, truly bad customer service! Beyond that, they have zero interest in helping direct you to local food and entertainment options other than to spout off recommendations that are clearly a result of some sort of shared agreement with those places. "show them your wristband (divers don't want wristbands!) and get 10% off!

    May 14, 2019
  • 5.0 star tripadvisor rating
    Casa Mexicana Numero Uno!

    Casa Mexicana - "A++" rating!! From the fantastic breakfasts to the spotless rooms-it was a joy to stay there.Hotel staff were all professional & very kind.Our daughter was married in Cozumel-perfect!

    May 12, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519