Hotel Overview

Breathless Cancun Soul Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

If you’re looking for a sophisticated, yet electric vacation experience, then Breathless Cancun Soul Resort & Spa is the place for you. This adults-only haven is set on the sugar-white sands just minutes away from downtown Cancun’s electric nightlife, and the chic, sleek design of the resort is the perfect getaway for those looking to relax and have a little fun in one of Mexico’s most desired hot spots. Plus, with Unlimited-Luxury® privileges, you get more included in your vacation–it’s the ultimate cosmopolitan beach experience!

Location

Cancun
Cancun International Airport (CUN) : 12 miles

Property Information

Year Built: 2021
Total rooms: 429

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Hotel Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee – (Leave Resort Fee information if travel is still current.)


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 1366 reviews
  • 2.0 star tripadvisor rating
    Bachelorette Trip: Clean, but Poor Customer Service.

    We recently returned from my sister’s bachelorette trip at Breathless. The resort felt very safe and was clean- our two most important things! However, our stay felt chaotic and the overall experience felt unorganized. I attempted to pre-book some reservations, spa appointments, etc so our time would go seamlessly, but some of my emails went unanswered. Once we got to the resort, we were pushed from concierge to concierge, and still had unanswered questions about dining or other aspects of our bachelorette package. I was especially surprised by this since we booked the Xhale Club, which was sold to us as a more personalized, VIP experience. We were promised dinner reservations and bottle service at the night club as part of our bachelorette package, neither of which we actually received. Our massages at the spa were nice, but it took 4 employees at the spa to assist us throughout our appointment- they all seemed very confused and a couple of us girls ended up having a couples massage instead of the individual experience that we were entitled to with the bachelorette package. Although the resort was nice, I was incredibly disappointed with the customer service experience at Breathless, especially given the extra money we spent for both the bachelorette and Xhale packages.

    Apr 11, 2024
  • 5.0 star tripadvisor rating
    Great amenities, great people, great stay!

    My husband and I went with one other couple and had a great time! The resort is beautiful with direct access to the beach, and it has a wide variety of food. We especially loved the entertainment staff - shout out to my girl Monty and "sexy" Tony! They did a great job leading activities every day by making us smile and laugh and genuinely connecting with us. I also appreciated that the resort had spaces for whatever vibe you felt at any time, from relaxing to partying or easy fun to romantic evening. Highly recommend!

    Apr 07, 2024
  • 5.0 star tripadvisor rating
    Beautiful resort

    Everyone of the staff members we encountered, were professional, friendly, and helpful. The pressure when you first arrive to listen to a 2+ hour presentation was the only annoying thing. The food was delicious, especially the Mexican restaurant and the buffet has a great variety. The pools and activities were great two thumbs up to “sexy” Tony from the in the entertainment team!

    Apr 05, 2024
  • 5.0 star tripadvisor rating
    Amazing time as always!

    What impresses us each and every trip to Soul is seeing that there is always something new and improved upon. The Breathless experiences are always being refined and elevated. The staff treats us like family and everyone goes out of their way to treat each guest special. We love the outdoor parties at night. It is great to be able to walk out of dinner and just a few steps away, hit the dance floor, or just chatting with fellow guests over a cocktail. The outdoor music stops promptly at 11 pm and the party moves indoors to the club, or to the large lobby area to relax and chat while enjoying a little nightcap. Something new is the Breathless Resort Only snorkel and catamaran to Isla Mujeres. The excursion leaves right from the beach at the resort so there are no transfers to deal with to and from a separate marina. I hope this excursion remains because I think we’d do it each and every visit to Breathless because of the convenience, and the great great time we had. 
Room service was perfect with the happy hour snacks we ordered, and housekeeping was perfect!. Our room was spotless! The staff here is the best around. They made myself and my entire family feel extra special. Special shout outs to Omar-Xhale Club Manager, Xhale club bartenders Jessica and Juan, Xhale pool manager Hermilo, Xhale pool staff of Mercedes, Sergio, and David, Gabi and Karla at The Nook, Daniel from the E-Team, Natalia from the E-team, Sofia and Sergio at the Xcellerate pool, Spumante and Co-quette Manager Julio, Chef Homa, Pastry Chef Emmi, Sommelier Hugo, and Manager Francisco Can. You all made our annual family trip super special!

    Apr 01, 2024
  • 3.0 star tripadvisor rating
    Needs improvement

    The employees were very friendly, helpful, attentive and kept everything nice and clean. The food was not good and neither was the entertainment. We found ourselves having to eat at the same restaurants we had already eaten at because the restaurants were either closed or we weren't able to get a reservation at the one restaurant that had to be reserved, despite our attempt to book from the app immediately after reservations became available.

    Mar 31, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.