Hotel Overview

2019 Resort Added Values
Honeymoon: Bottle of sparkling wine and fruit plate, one romantic breakfast in bed once per stay (reservations required; Minimum 7 night stay).

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and watersports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 30 miles

Property Information

Year Built: 2019

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee – (Leave Resort Fee information if travel is still current.)

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 12136 reviews
  • 5.0 star tripadvisor rating
    Winter vacation

    We went to BlueBay Grand Esmeralda beginning of this month and we had a blast , very nice people there and lots to do . For breakfast and lunch we would go to the buffet , there we met Juan and Miriam , they served us they were hard workers and very friendly made us feel like V.I.P’s . I recommend going to Xel-Ha and Chichenitza get the double package for that one and check out Cenote Maya.

    Nov 12, 2019
  • 3.0 star tripadvisor rating
    Bad RCI concierge and Terrible Concierge manager.

    We were literally refused exit from the resort to go on excursion. The concierges LIED to us, and prevented our leaving the property, and refusing entry to the bus to come pick us up. We were literally treated like prisoners!

    Nov 11, 2019
  • 1.0 star tripadvisor rating
    DON'T WASTE YOUR MONEY COMING HERE

    I booked this vacation with my family so I could fulfill some things on my bucket list as I've been given a year to live, This resort looked like a very inviting place from the pictures....... well they must have taken those pictures from another resort!! First off....NO lobby bar, NO smoking (which we were not told and my partner smokes) and absolutely no muscle shirts in the restaurants...... Its not stated that you cannot wear these shirts in the ad and that's all my partner brought down...So first stop, we had to buy over priced shirts just so he would be able to eat. We waited over 3 hours after arriving to the resort to finally get our room keys. Excited to start the vacation. Off to the room, open the door and there are a bunch of towels sitting in the middle of the floor. I thought that maybe its because the floor was still wet from them just cleaning it......nope, the air conditioner was leaking all over and the towels were there to try to soak up the water. Not knowing that the floor was that wet, I slipped on the water, fell and hit my head, shoulder , arm and knee. Now I was mad!! Off I go to the front desk and let them know that I injured myself in the room because of the water on the floor. The guy at the costumer service desk said there was nothing they could do for me. You would think after I injured myself they would at least upgrade the room. I was sent back and made to move all our luggage to the new room. Opened the door to that room and the stench of fresh paint hit us like a ton of bricks. We had to keep both the main door and he patio door wide open, but one problem....there are no screens on the patio doors.. thought that we would grab a drink from the mini fridge.....empty..... and the fridge was warm. I was told that they only stock the fridges every other day but we hadn't been there more than 3 hours.....they brought some water up the next day finally. But the fridge still wasn't working....went back to the desk and they said someone would be up to fix it.....2 days later after going to the desk and asking we finally got a fridge that worked. If you are shy I suggest that you put out the do not disturb sign out because the maids come around at 0800 hours, knock once and then in the come... they caught me with no clothes on which was very embarrassing to say the least. When bringing our concerns to our travel representative from Air Transit he ensured me that he would make things right...He did nothing!! All he was interested in was selling his excursions and texting on his phone. The main pool was closed along with the bar, which we didn't know about when we booked. The pools that were open were missing tiles, there was garbage floating in it and we seen the poolside server maybe twice the whole week. I will never return to this resort and will let everyone know how you treat people that get hurt on your resort

    Nov 11, 2019
  • 5.0 star tripadvisor rating
    Relaxing week

    BlueBay has always been excellent, but the updates have made it even better. I love the customized attention, and friendliness of everyone. The food is wonderful whether you go to the buffet or individual restaurants. I love the quiet atmosphere and the wildlife (coati and iguana). The photographers are also wonderful and try to take photos you are happy with and that you will want to take home. It is relaxing eery time.

    Nov 10, 2019
  • 4.0 star tripadvisor rating
    Great week!

    Have had a fantastic week here! Beautiful grounds and restaurants, staff absolutely amazing! Shout outs to: Wagner and Miguel at Black and White, Plus Eddie behind the bar at black and white and his impeccable service at the Italian restaurant. Juan and Miriam were also amazing at the beach buffet, again, impeccable service. Marcos at concierge desk great too. The staff are amazing, and go out of their way to ensure you have a fantastic time. The food was superb! Buffets were great and specialty restaurants were great. I could go on but you get the picture!

    Nov 09, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319