Hotel Overview
BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and watersports, plus organized activities and nightly entertainment.
The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.
BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17368 reviews
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Nov 29, 2024Top Notch Service, but hotel needs upgrades
Wonderful time. Relaxing. Beautiful weather. Service from Ruperta and Candido in Jaal-ha was amazing for breakfast and lunch. Remembered our drinks daily even when I would change things up. Only reason I give this resort a 4* is 1. the walk from building 8 to the beach is long and shuttles hardly seen 2. Getting up for a lounger at 5am so I had somewhere to sit and out of the sun is horrible 3.needs some updating. Starting to show its age I would return again because the service I received from the staff, but changes, upgrades need to be completed and more shade/loungers/chairs are a MUST.
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Nov 29, 2024
Destination Wedding
I went to BlueBay Grand Esmeralda for my destination wedding this past month. I can say the highlight of the resort is certainly the staff, specifically our wedding coordinator Daniela. She truly is amazing at her work and worked diligently to manage every situation that came her way. The wedding was exactly like what we saw in all the photos. She is very detail oriented and my wife and I are very grateful to her for picking up the pieces of our wedding after being short staffed. She helped put all of our concerns at ease. I honestly don't know how she manages all of the weddings she coordinates. My one true grief with the resort is that she is the only wedding coordinator. She is visibly over worked but keeps working with a smile and no complaints. I hope and strongly encourage the resort to hire more wedding coordinators. This would balance the workload more and allow the wedding couples to be able to have more timely communication with their coordinators. Something that is paramount for planning such an important event and moment in a couple's life. She is only one person and to manage every wedding for such a large resort is simply too much for one person, no matter how good they are at their job.
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Nov 28, 2024Blue Bay Esmeralda-Think Twice
Where to even begin...currently standing in a line up to check out-at least 75 people waiting-TWO employees slower than molasses- this is the first hotel i've been to in twenty years that doesn't do automatic checkout on your credit card...seriously?? Cockroaches in our drawers & lo & behold...in our luggage that was on a shelf in the closet... Thank god we looked before we packed.... Filthy old crumbling resort-no hot water in vanity- tile enclosed tub that was bloody dangerous to get in & out of-Thermostat had a mind of its own.. We were here for a wedding with approximately thirty five family members...fire in bldg 1 (4 of my family members rooms) one hour before wedding.... Were told they could not get into their rooms and get their clothing or personal items... The fire truck took sixty minutes to come... but the guys on the roof with the buckets of water....certainly helped 😱 88 yr old nana had her safe opened & lost $1000 US & 1 credit card-nobody cared...pretty sure it was maintenance who came in to fix her shower.... Staff is VERY badly trained- no one cares about your complaints and they sure don't do anything to make it better.. they promised us late checkout, and then told us absolutely not..too busy to accommodate. The biggest thing we noticed and something everyone should be aware of is that this resort sells day passes to locals- i love the locals, but it is obvious that they get preferential treatment at this resort and there are hundreds of them... Had we even had an inkling of this, we never would have come here. Lotz more to say with pics-will post more as soon as I get through this ***** line...😠
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Nov 27, 2024
Chairs
So how about this chairs game? Don't you guys have money enough to buy chair to all guests? Old people are supposed to put towels on the hard grounds? That's just ridiculous. That's the minimum you guys should supply to your guests. That's very very disappointing
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Nov 26, 2024Do not reccomend! Go elsewhere
Save your money and go elsewhere. This resort is more of a 3 star at best. Checkin was routine. We stayed in the 800 block. Rooms are mold infested and covered with paint but mold spots peaking everywhere. Zero water pressure and cold showers. Fan drips water while your on the toilet. Pools: absolute nightmare trying to get a seat or a lounger. Multiple people stealing our $30 usd towels and loungers. Multiple altercations. When we approached staff they told us to steal towels back. Zero help in this regard. Super disappointed we haven’t got to sit down somewhere other than concrete yet. Beach: never saw it be cleaned, crushed shells everywhere making it hard to enter water. Water was infested with jellyfish and multiple people getting stung. Food: meh at best. Left over hot dogs cut up and re heated for breakfast. Overcooked bacon. For alacarts we did Italian and steakhouse. Steaks were tender but cold. Sides were garbage, cold uncooked vegetables at the salad bar. Italian, I’m told was the worst pasta they ever had while I was stuck in the room with a sick child. Would not allow my family to bring back a dish without a $50usd charge. Money grab. My children survived off the burgers. Omelettes were standard at the egg station. Drinks weren’t good, beer on tap is not edible without lime. Other guests were for the most part very rude. We are sorry we wasted our vacation here!! Shops are all extremely overpriced and this resort will price gouge you any chance they can. The entertainment is probably the only decent thing here. One villa burned down while we were there- a fellow traveller shared that her grandson was in his room durring the fire. Was re assured by many staff that building was clear durring evacuation, but indeed was sleeping durring the fire.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.