Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).

Spread over acres of lush tropical gardens, the upgraded, all-inclusive Barcelo Maya Colonial and Tropical Beach is bound to impress. With 960 rooms situated on over a mile of dazzling private beach and spectacular protected coral reef, this resort is an unparalleled exhibition of Caribbean paradise in coveted Riviera Maya.

Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.

One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.

Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.

By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the poo immediately adjoining your hotel.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.

Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.

The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Accessible rooms: 8
Floors: 3
Total rooms: 960

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Guests booking "Superior ROH" room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6682 reviews
  • 3.0 star tripadvisor rating
    Everyone got sick

    Went to this resort for a destination wedding. On first arrival, rooms are NOT ready until exactly 3pm check in. So we got changed and headed to the pool. It took us forever to find where the beach towels were, it’s completely out of the way, away from the pool. Then there was no one to be found at the towel booth. They don’t just give towels out, you have to “check out” the beach towels. The pools were so hot it wasn’t even refreshing. The bottom of the pool is littered with hair balls. It was disgusting. The beach is right outside of the pool. The entire beach was covered with sharp rocks. It was impossible to even dip your toes in the water. Besides that, the amount of seaweed was unbelievable. They have people piling it into trucks all day but it doesn’t even make a dent. We tried to make reservations for dinner, but it was mostly all booked. We had a large group and they weren’t able to accommodate us by pushing tables together, even after making a reservation. We finally sat down and they told us to quickly order because the kitchen was closing. The food at the restaurant was better than the buffet, but not by much. The buffet had the SAME FOOD every day. After the second day I was tired of it. We were looking for some authentic Mexican foods, they didn’t even have tacos. We left the “ please clean” thing on our door knob for the entire day. No one came to clean it. We had to go to the main desk to ask for them to clean the room up. There was only one shower towel in our room, I had to go to the desk and ask for more. I usually leave my room key ( each couple got two keys ) because I had no pockets. I didn’t think anything of it. The cleaning lady TOOK THE ROOM KEY out of the room. I went to the main desk and the guy seemed unbothered. He tried to give me another room key, even though whoever this was now had access to my room. I had to put up a stink that I wanted the room reset so that the other card key would not work. On top of that, the lady broke the top hinge on the door. I must have told four or five people that the door was broken. No one fixed it. To top all of this off, the entire group of people I went with became extremely ill. Whether it was the water ( although we all only drank bottled) or the food, it was something from the resort. Symptoms from everyone were chills, fever, abdominal pain, vomiting , and diarrhea. We couldn’t even enjoy the vacation, having to run to the bathroom constantly. Beware of this resort. I would not recommend.

    Jun 20, 2019
  • 1.0 star tripadvisor rating
    Horrible services for prices you pay not worth it

    I recently stay at this resort -- Services / food was horrible We stayed for 5 nights .. on the second night I was over their food .. they have a buffet set up the cooks looked bother n unwelcome .. if you ask a question you get bunk answer there was nothing delicious other that French fries .. desert HORRIBLE even the ice cream Lobby services -- I get to my room one bed in which I book for a two bed .. no iron but I have an ironing board .. I call lobby and they inform me I need to go back to the lobby to sign a paper for an IRON-- really ! and then a cleaning lady will drop off the IRON. Ridiculous ! So we got some cards to trade in for beach towels -- n if I lose a card I will be charge 23 US dollars per card. Well the place you trade in the card for the towels closes at 7 I did not get a chance to ever trade in my towels - guess what when I check out I have to take with my the stinky towels with me to the lobby and the IRON. I will never stay here again and recommend for you to look somewhere else

    Jun 20, 2019
  • 4.0 star tripadvisor rating
    Review

    Our family vacation was amazing. We had varied ages in our groups, of 10, 19, 24, 44, and 46. We all had an incredible time at the Barcelo Maya. From the beautiful rooms to the restaurants, shopping, pool and beach, we all had something to do at all times. The staff was incredibly friendly and we will definitely be back for another vacation in the future. We had a few minor issues with the room, but nothing major that couldn't be solved with a quick call to the front desk. Check in was a little tedious but once that was out of the way, we had a fun time. The hotel met our needs and went above and beyond. We upgraded to premium after the first night which was worth the extra money and improved our stay a bunch.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Great resort

    Beautiful resort, great restaurants and friendly staff. The only issue we had was on our last day. We were at the pool when a group of young drunken adults decided to cause chaos (doing inappropriate stuff) while there were children around. The staff was informed however could it have handled the situation in a better way. Especially when there were people vomiting in the pool, instead of evacuating and cleaning, they just poured a chemical while there still people around).

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Excellent family vacation spot!

    We are here with our family for a wedding and I can say this is hands down the best vacation we have ever enjoyed. The service, facilities, food, employees are outstanding and make you feel so welcomed. I want to thank Anacleto at the front desk for providing us excellent service. He went above and beyond for us, so thankful for him. We will definitely be returning, such a wonderful experience!

    Jun 19, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919