Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.
One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.
Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.
By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the poo immediately adjoining your hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.
The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.
LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7522 reviews
Beautiful Mexican architecture and artifacts. Food was OK, but not great. Bad poolside service, and not enough bartenders. Rooms a bit dated - but clean. Long walk to anywhere, and no elevators. Unless you are taking a lot of excursions in the area, I don't recommend staying here. It is over an hour from Cancun, and almost 1/2 hour to Playa del Carmen. The hotel does not provide shuttle service (it cost us $65 for airport return). We paid Premium, and from what I could tell, very little difference from regular.
Highly recommend! Perfect place for any ages. The best beach I ever seen, white sand and so clear water. Nice rooms and very good food. Lots of entertainment, pool, jetski, dolphins, bars, games! Thank You
Armando, Roman, and Alexander were fabulous teaching and sharing their knowledge of water sports. All three men quickly got us out on the water. It was such a great first time experience we immediately booked kite surfing. Thank you!!
Our staying experience
Service at the cafeteria is excellent!! The swimming pools and beach are clean!! The rooms could use a bit of maintenance- the AC in our room wasn’t working on the first night and the safe didn’t working either. We complained to the front desk and they took forever to fix it. They eventually gave us another room and compensated us with free wifi for our whole stay
Spike lounge bowling team
Jonathan, Ruth, claudia, Evelin from the bowling team at spike lounge are extremely helpful and friendly in helping my friends and I have a great evening, also helped our wedding bride friend get a fun gift.