Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $1000 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).
Honeymoon: Room upgrade to Premium category (based on availability), Petit fours and bottle of sparkling wine in room and Romantic Continental breakfast in bed (reservations required).
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three kids 12 & under).

The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.

You'll feel as if you've walked into a dream when you enter the crown jewel of the Barceló Maya Beach Resort complex: the luxurious all-inclusive, Barceló Maya Palace Deluxe. 

Every room at the Barceló Maya Palace is a suite inspired by the local colonial style where every corner has its own unique and exclusive personality. Hungry? Not with a selection of eight distinctive, elegant restaurants awaiting you, including a choice of French, Caribbean, Asian, Brazilian, and Mediterranean cuisines to satisfy every appetite. 

Kids are cordially invited to the Barcy's Kids' Club for fun activities all day, the Teen Club for kids over 12, the children's waterpark, and the miniature golf course. Is relaxation your goal? Step back in time into the 16,000-square-foot U-Spa inspired by Mayan philosophy, with a spectacular Temazcal, a Mayan steam bath.

Stay on the move with an activities schedule that is new every day. Grab your team and head to the professional soccer field or stop by one of the nine lighted tennis courts. Challenge a friend to some basketball or try your hand at archery. Dive into the sparkling ocean for some kayaking, windsurfing, or catamaran sailing!

Need a rest? Just lay back by one of two impressive pools or lounge in the Jacuzzi. If you're a night owl, be sure and to check out the dynamic live show and then take the complimentary Express Maya Train to Jaguar's disco to dance until the wee hours of the morning!

Guests of the Barceló Maya Palace Deluxe can enjoy full access to the services and amenities of all hotels that make up the Barceló Maya Beach Resort complex. Stay at one, play at all! It's all here. 

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2007
Accessible rooms: 8
Floors: 3
Total rooms: 756

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Hotel Details

Dining

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Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 12644 reviews
  • 4.0 star tripadvisor rating
    Connecticut family

    Overall is a great place to stay, many amenities and things to do. Not too crowed during this time of the year. Check in process was lengthy and exhausting but I would recommend this place especially for families with small kids.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Wonderful Wedding Week at Barcelo Grand Maya!

    We would highly recommend this resort to anyone who is planning a destination wedding, especially with families/children. They have hundreds of free activities everyday so once the expense is paid, you don't have to worry about anything for you or your guests. We had 145 guests travel from the US/Europe for our wedding and everyone gave the resort RAVE reviews and some are planning trips to come back. It was a blast. You won't be disappointed. There are so many activities, pools, restaurants, and bars - there is always something going on/to do at the resort. We loved Juan Balam at the Coco Pool Bar who makes the best margaritas at the resort. Our recommendation for drinks at any place in the resort is two-fold: (1) call your liquor, or they’ll pour what’s cheap and (2) ask for a double…you won’t be sorry. :) We had our entire wedding stay at the Palace and we thought it was 100% worth the additional cost per night for our guests. The food and the level of service we found to consistently be above and beyond the other 4 resorts when we visited them. If you can negotiate a good rate, we think it’s worth every penny. The rooms are more upgraded and a bit larger and the resort amenities are all very close (kids club, kids pool, pool bar, restaurants and lobby, etc). We stayed in the Michocan building in a corner suite (Room #8015) on the ground floor near the pool and it was excellent. Occasionally the pool music was a little loud when we were trying to rest in the daytime, but that’s to be expected…we were up early and late with wedding things, so the middle of the day was our chance to nap… ;) Our housekeeper was Maria and she was amazing. We were in the room a lot when she came in (again….wedding things…) and she was quick and respectful of us being there. She also beautifully decorated our room on our wedding night. She was great about refreshing the amenities that were low/finished and bringing extra towels and pillows when requested. I wish I could remember the name of the wonderful young man who stocked our mini-fridge every day….he was very kind and made sure we had enough water and beverages for the day. On the days he knew we were going to be in the room more, he made sure it was extra stocked so we could get wedding things done and not have to leave to get a drink. Luis, at the Premium Lounge, checked us in and was there for most of our stay. Whenever we went to the Premium Lounge for something we needed cared for (restaurant reservations, assistance in booking something or looking something up) he was super helpful and accommodating. If he was at the Lounge when we were there, we knew our problems would be solved, so seeing him brought a smile to our face whenever we were there. Since we were there for a wedding, we also interacted a lot with Alfonso at the bell desk - he was responsible for delivering our gift bags every day and did a great job. He was so efficient and brought a list of names from the front desk to the room and went over the bags with us. It was AWESOME. I really appreciated the extra time he took to make sure people were checking in on the right day and making sure that their gifts were delivered. He also helped a lot of our guests (and us) with our bags for check in and check out. He really was the best, very hard working and went above and beyond to make our stay wonderful. I had my hair and make up done (along with my wedding party) at the USpa at the resort. Adriana was AMAZING. My hair and make up was flawless all day. Karla, the manager at USpa, was incredible and she worked VERY hard to make our appointments and my day very special. She really understood how important weddings are to people and took extra care to make it wonderful, even after I expressed some frustration early on. She paid no mind, and just did her best to make the our package treatments and salon appointments perfect. Issasi, Rosy, and Carolina also worked on my wedding party hair and make up and they all looked gorgeous. Issasi and Carolina were extra patient at our make up trial the day before, re-doing my mom’s make up 3-4 times to get it just PERFECT. We appreciated that we never felt rushed and that they were making adjustments so that we all looked beautiful on my wedding day. Our wedding coordinators were Abraham and Wendy and they were simply the best. They made sure that every little detail was cared for during our week we were there. Ivette, who was the weddings dept manager, was also incredible. She gave us our tour a year ago when we were looking at resorts and really was a big part of our decision to have our wedding at Barcelo Maya Grand. I can’t recommend them enough or say enough kind things about them. The weddings department is amazing. Our wedding was on Nov 9th. Our last day there, we reserved the catamarans and the snorkel gear. Armando, our captain, was so fun and took 8-10 trips out with our big group (50-60 people) in the catamaran. We reserved the boat and asked for someone to sail us that morning, the resort was happy to accommodate at no charge. We booked our travel through Apple Vacations, which I probably wouldn’t do again due to their booking/reservation system, but James at the resort was stellar. He called to check in on us a couple times and to make sure everything was going smoothly. Apple Vacations used Amstar as their transportation to and from the resort and we LOVED Amstar, especially Gloria and Angie who worked downstairs with James. They were the sweetest ladies and were super helpful to our group with booking excursions and transportation for the 145 guests we had. Even the drivers/shuttles to and from the airport, our guests said were comfy and good rides. They all were air conditioned and have seat belts. The drivers are professional and safe drivers. We would highly recommend Amstar if you’re looking for transport in the Cancun/Riviera Maya area. This was our second time at Barcelo Grand Maya and we know we’ll keep coming back. It was a relaxing and restful place - yes the resort is large, but then it never felt crowded. You could always have your piece of paradise.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    WoW

    Angel tamay Angelica poot Larrissa Bolaz Service is very good. Restaurant Mirador is perfect. Ask for them. The food was excellent Very happy Excellent pina colada Riviera Maya est muy linda Gracias Xxxx

    Dec 04, 2019
  • 4.0 star tripadvisor rating
    Good hotel to stay at, Friendly Staffs

    Went to this Family Friendly hotel with friends with kids in Mid-NOV. I booked my room through Expedia and upgrade to Premium Junior Pool View, they gave me a ground floor room. As it was super moisture even if the A/C on, and there were mold in the room; I got an allergy from it. The room above has having renovation, and the fountains outside the hallway were too noisy and lound, which I wouldn't rest well. Went to the club receptionist the other day and checked if I would change to another room because of these conditions. But they simply told me all Junior Suite is out, and only ground floor available. I was desperately needed to change to any room and hope that my allergy would get better. She went and checked with her supervisor so many times, then told me the only Suite will be available and none of the Junior suites will be available for the following dates. The price difference for the switching room was pretty expensive, though it was a corner suite on the 2nd floor. I went and checked out the room, it was way better (dry, quite and clean). Other than the room issue for 1st night, I am perfectly satisfied with the stay. -Nice and Friendly staffs -Good A LA CARTE restaurants -Easy to Reserve at premium level -Free daily Hydro Therapy for Premium The staffs (Michelle & Luis) from Premium are extremely helpful throughout the week stay.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Had fun celebrating parents’ special anniversary!

    Beautiful surroundings. Rooms are very spacious. Staff was friendly and very accommodating. Shows were very good, given that they have to appeal to a wide variety of people. Food at the Brasserie and the Caribe restaurants was particularly delicious.

    Dec 03, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319