Receive an additional $200 in resort discounts per stay, in-room bottle of rum, tequila, or wine for Premium Level or Royal Level accommodations, personalized welcome letter on behalf of the GM, an exclusive cocktail party with the GM once per week, a rum or tequila tasting night once per week, and a room closest to the beach. Based on availability.
Enjoy access to sixteen international restaurants, featuring Seafood, Asian, Mediterranean, and Italian cuisine, plus four buffets and four beach restaurants with local and specialty dishes to suit any palate. Fourteen bars throughout the complex ensure a delicious cocktail awaits you at every turn. Lounge by one of four expansive main swimming pools, or join in the daily activities and watersports.
One of the largest theaters in the Riviera Maya will present nightly live shows complete with an accompanying orchestra. The U-Spa awaits your pleasure, boasting the latest equipment and luxury treatments, with whirlpool, two saunas, and two Turkish baths to relax away your stress and rejuvenate your senses.
Families can enjoy maximum freedom, choosing from among a wide range of activities for the whole tribe, including a gym, shopping, and non-motorized watersports. Qualified staff members organize entertaining activities for the smallest members of the family in the mini-club. Children are guided through games, competitions, drawing, handicrafts, movies, a mini-disco, mini-aerobics, and the brand-new U-Kids Spa.
By day, adults can join in a variety of sports, including tennis (day or night on floodlit courts), basketball, snorkeling, kayaking, windsurfing, and miniature golf. At night, enjoy the vibrant entertainment at the unique live shows and then dance the night away at Jaguar's Nightclub. In addition, you are free to access facilities in the poo immediately adjoining your hotel.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Gold Certifications from EarthCheck and Green Globe.
Guests have the option to reuse towels and sheets in order to conserve water and energy, and there is automatic, eco-friendly light control in public areas. Clean drinking water is enjoyed thanks to a reverse osmosis plant. Education stations are also available for guests to learn about the care of local ecosystems and wildlife.
The on-site nursery produces 90% of the plants used in local reforestation, while the 3,200 sq. ft. garden, "La Huerta del Chef", contains vegetables, herbs, corn, fruits and different types of chili peppers.
The resort incorporates fencing around nesting areas on the beach in order to protect baby sea turtles.
LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8083 reviews
Buffett Caribe service
The Caribe buffet restaurant always had a great variety of food for us and our two kids to choose from. The service from Darinel Gomez was outstanding ! He was friendly, attentive, engaging, and pleasant all around! He also helped us to practice our limited Spanish, which was so appreciated! Darinel always had a friendly smile on his face. Great server all around!!
Fitness Center is great!
The fitness center is really big and spacious. All of the equipment is clean. When we went we had help from Fernando. He showed us around and whenever we needed help using the equipment, he was there. He was extremely nice and took time out of his day to help us. I’m very impressed. 10/10 recommend 👍
Barcelo Maya Caribe
We had lessons of surf with Armando and Fernando, it was a great experience! Thanks boys for the experience. At the Gym, Fernanda was really appreciated, yoga class was great, always there for us! Our favorites waiter were Fernando and Reyna! They are doing a great jobs as all the team members also!! We had a beautiful week, great memories, perfect vacations!! Thanks!
If you only speak English and like good food don’t say here!!!
The hotel is nice looking but other then that everything is horrible. The workers don’t speak English and never smile. They have the worst customer service and will walk away from you if your having problems his name is luis don’t deal with him he’s rude. They have lines at front desk and don’t care if your waiting an hour. Employees walking around and not helping at front desk. The food is disgusting and old. On my entire vacations I can count on one hand how many times they asked if we wanted a drink. The coffee machines are always broken the ice cream machine is always broken. You have to pay for everything like bowling, the water park, skating EVERYTHING. I have stayed at many hotels and I am warning you if you have good taste stay somewhere else!!!!
Food and Service
It was really good food and all around great service, Alberto Diaz Adermo Garcia, especially did a terrific job waiting and serving us every morning!! We have no complaints everyone was very friendly and when you come here you learn a whole new culture that a lot of people don’t get to see.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319