Bahia Principe Grand Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16638 reviews

• 

  Great experience!

  This is the first time at this resort and we thought it was great. The room was very clean and well kept. The buffet food was very good; lots of selection. The a la carte restaurants were delicious. The resort is huge, lots of activities going on. Pools are clean. Very family friendly facilities. My boys loved Kids Club; the teachers were amazing! I highly recommend this resort, we would definitely go back again!

  Mar 17, 2025
• 

  Ehhhh.

  The entrance was elegant. The room we stayed in was too dark, and the linens were stained. The pillows were too small. The food selection was not up to par. You can't book a nice dinner for more than twice. The spa was great, and Masseau Ms. Karen was great! Jorge from the food truck area is great as well.

  Mar 17, 2025
• 

  Would Return!!

  We had a great time at Bahia Principe Tulum and would return in a heartbeat! 4.5 stars for sure :) Our check-in was the quickest and easiest we have ever experienced and we were quickly taken to our 2 bedroom suite which was close to perfect! The resort staff were amongst the friendliest we have ever encountered and by time we left we felt we had made some wonderful connections. The variety and quality of the buffet food was impressive in comparison to other resorts we have visited. Not once did we experience a disappointing meal or drink at this resort. The towel service was excellent; no silly card exchange or shortage of towels whatsoever. Although there were some lounge chairs reserving there wasn't the issues of having to set the alarm clock for 6 am to go reserve a lounge or otherwise be without. There are ample lounge chairs throughout the resort by the pool, ocean, in the shade, and in the sun. Our daughter did require medical attention while vacationing. Guest services handled her need promptly by ushering us to the medical clinic by shuttle and also stayed at the clinic until after she was seen by a Doctor to shuttle us back to our room. We were also very impressed by the medical clinic and Doctors associated with the resort. Our daughter received excellent and prompt care. The resort app was helpful. We loved so much about this resort it is hard to find complaints. I'd say I could do without the somewhat pushy sales pitch in the lobby to learn about "membership" at breakfast. We were aware that the beach at the Akumul side is nicer so we ventured over there but it was so busy that we went back to the Tulum side. Bless the hardworking staff that were doing their best to remove the seaweed at the Tulum beach. We did find a relatively seaweed free beach area near the Tulum quiet pool. Thank you for a great vacation!

  Mar 16, 2025
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  Good fun - March 2025

  We were the last to get off our shuttle bus from Cancun airport, making for a long day of travel (numerous drop-off stops along the way). Thankful at least for the 11pm-7am Truck restaurant, as we came in late and hungry! Check-in was relatively painless, as we were the only people coming in at that time. Front desk staff was cordial, although things sometimes took a while to get resolved. We were given a room with two double beds and asked to be switched to one with a king-size bed. After a soft sell on a room upgrade (we politely declined) they agreed they could accommodate if we came back in the morning. Well, it actually took a couple days, but they did eventually come through ... so we had a king-size bed for the last seven nights of our stay. Zuriel was courteous and understanding, and did his best to follow through on our behalf whenever on duty. The buffet had lots of variety, including fish and vegetarian options - overall very good to excellent. We booked all four a la carte restaurants right away, no problem. In our opinion Thali Indian was the best. (Tequila Mexican seemed to be an extension of the Mexican section of the buffet.) Resort is huge and with all the action being focused in the central main pool area, we didn't stray too far most days. Worth noting that it was much more peaceful at the pool/beach near Andale burger joint and no trouble finding a lounge chair there. Recreation staff started volleyball twice daily, 11am and 3pm - excellent! Never had a problem getting a game going. Wind was a challenge most days, but affected everyone equally. Good fun! Overall the resort is well maintained, with a friendly staff. Beach was a bit of a construction zone, with their ongoing attempts to clear the weeds. Not a resort issue, but we felt a little cheated by our 10:30pm arrival time and 5:15am departure time. Nine days was more like 8.25 really. I will look more closely at this the next time I consider Air Transat vacations.

  Mar 16, 2025
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  not to Bahia brand standards

  I have stayed at multiple Bahia Principe properties in the Dominican Republic and can testify that they are quality, well worth the money vacations. Experiencing other Bahia properties led me to book the Bahia Principe Tulum. Overall the property was clean and orderly, BUT the food was a complete disappointment. First, all the meat during all meals was over cooked and mostly tasteless. Vegetable choices were minimal and when available, only carrots and cauliflower. After the meal hours began, most of the serving pans were empty and the serving line not maintained. In other Bahia properties, culinary displays enhanced the appearance of the buffet, but here there was just pans of food that were messy and mostly empty. The big negative was the overall food quality but I would like this review to end on a positive note. The staff worked very hard to ensure that you received great drink service, rooms were cleaned to a high standard and the property looked really nice. With all that said, I would not return just due to the poor dining experiences that we encountered.

  Mar 16, 2025