Resort Details
- Various Onsite RestaurantsTequila - Specialty buffet Mexican cuisine restaurant for breakfast, lunch & dinner. Reservations required for dinner and dress code applies for all three seating times.
Don Pablo – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Gran Tortuga – Specialty buffet restaurant for dinner. Reservations required and dress code applies.
Thali Restaurant - A la carte Indian cuisine restaurant.
- Various Offsite RestaurantsAlso, access to the following restaurants located at:Bahia Principe Grand Coba:Cozumel - A la carte Mexican cuisine restaurant for dinner. Reservations required and dress code applies.
La Casita – 24 hr restaurant offering snacks and fast food by the pool.
Piscis – Alternate main buffet restaurant offering late breakfast and lunch by the pool.
Le Gourmet – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Portofino – A la carte Italian cuisine restaurant for dinner. Reservations required and dress code applies.
Mikado – A la carte Japanese cuisine restaurant for dinner. Reservations required and dress code applies.
Mashua – A la carte Nikkei restaurant for dinner. Reservations required and dress code applies.
Mediterraneo – A la carte Mediterranean cuisine restaurant for dinner. Reservations required and dress code applies.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- Fax service†
- Hairdresser/barber†
- High speed internet access†
- Late check-out available†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pharmacy†
- Phone services†
- Pool
- Safe deposit box
- Sauna†
- Solarium
- Spa†
- Transportation†
- Wakeup service
- Whirlpool
- Business Services†
- Internet Access†
- From gazebos with spectacular views to white-sand beaches and manicured gardens, a variety of stunning settings are available for a dream wedding. Bahia Principe features customized services with a personal wedding planner to help ease your worries and plan each detail of your special day. We offer 6 different wedding packages, including a FREE one, for groups of up to 30 people (extra charges apply to larger groups). Contact gebsalesweddingscompmex@bahia-principe.com for more information.
† Fees may apply
- Basketball court
- Billiards
- Boating †
- Children's poolThere are 3 children's pools on-site.
- Children's program-Kids Water Park (with age and height restrictions)
-Kids clubCreate specially for the little ones, a complete program that will keep them entertained, while the parents relax and enjoy all the facilities of the resort. You will find a full program of activities (adapted according to age).
Every night in the recreational area the children will have the opportunity to enjoy and simultaneously participate in a show created especially for them, with dances and contests that will be of the delight for the small ones. - Dart board
- Diving †
- Fishing †
- Fitness center on-site
- Football field
- GeneralBOOGIE BOARDS (on request)DANCE LESSONSENTERTAINMENT PROGRAMMINIDISCOAEROBICS
- Golf location (onsite/nearby) †
- Hot tubThere are 2 outdoor hot tubs.
- Outdoor pool3 Outdoor fresh water pool
- Sailing †
- Sauna †
- Spa †
- Steam bath †
- Table tennis
- Tennis court †There are 5 lit tennis courts on-site.(1hour/client/day & on request)
- TheatreAmphitheatre
- Volleyball
- Water activitiesCATAMARAN (1hour/client/day & on request)KAYAKS (1 hour/day/client & on request)DIVING LESSONS (in pool & on request per customer and per stay )SNORKELING (1 hour/day/client & on request)
- Whirlpool3
- Golf †27/18 HOLES AND A 9 HOLE PAR 3 COURSE
Golf is located 1 mile away from the property
- Chapel ($)There’s a new built Chapel onsite for those couples seeking to tie the knot with a gorgeous traditional ceremony. This romantic Mexican flavor structure is located in the Hacienda Doña Isabel, it is a registered Catholic Chapel and has a capacity of up to 140 people seated. Mass services are provided every Sunday to our guests.
- Other Local Attractions ($)Chichen Itza, Tulum, Coba, Uxmal and Xel-ha.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16673 reviews
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Apr 19, 2025Worst service and experience I have ever had. We are an easy going family with little to complain about. This scarred us
This was one of the worst experiences I’ve ever had in an all inclusive hotel. We got locked out of our room which was a mile away (key card never done correctly), only 2 pillows and 2 towels available, the shower ceiling fell on my wife, more…..
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Apr 18, 2025Nice hotel but won’t be going back
An average hotel imo. Buffet wasn’t up to the standard you would expect in 4/5star hotel. Visited the a la carte resurants. Enjoying Brazilian and teppanyaki. Kids club is good. My young kids loved it! And the kids shows which they reherse for are good. The shows they put on.. especially Origen aren’t great. I would see the Origen again even if it was free. 2 bedroom suite the bath flooded all the time. The door didn’t lock 50% of the time and no one came out to repair it on first request. Last few days the safe stopped locking as battery went. I didn’t bother asking for help on that occasion. Overall my kids enjoyed themselves and I met some nice people. But I won’t be rushing back to the resort. I’ll be checking out others
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Apr 17, 2025Solid all inclusive, great staff
This is a solid AI experience in Riveria Maya. We stayed in an outdated room, but we spent very little time there. The beds seemed hard when we arrived but we slept great after a full day in the sun. My biggest complaint is that we had to BATTLE to get dinner reservations. We went with a group of around 20 people and 10 people never got dinner reservations. The a la carte restarants were not full. So it seemed to be a staffing issue. This ended up being a big disappointment and led us to venture outside the resort into town for dinner which was great, but also not why you book an all inclusive vacation for 20 people. What the property lacks in facilities they make up for with staff. Every person we interacted with was great and went above and beyond to remember our preferences and engage with our group on a personal level. Special shoutouts to Erick in Entertainment, Saul in the main buffet and Juan in the sports bar. The staff in the main pool swim up bar were so BUSY and stayed friendly. Overall we'd come again , but probably book Akumal for better chance with a la carte meals.
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Apr 17, 2025
TRY it!
First of all,flew into tulum airport...smaller,Way better airport.This put me much closer to the resort.LOts of travel issues,but this is about the resort.BPGT is a pretty BIG place and despite the fact that my room Never had a drop of HOT water,I kept it happily as it was fairly close to the restaurants and entrance/pools ect. Food was awesome...I just ate the buffet as the main restaurants made you jump through lots of hoops to get a reservation.Menu was different every day,but much tastier and more variety than I've seen at other places. Pools were fine and kept pretty clean and bars were awesome with the bartenders being nice and remembering my repeat orders of the day. Ocean NOT Great..Only a small portion of beach that was swimmable.If you just like to set on a chair and stare at it I guess its ok,but Swimming in it is one of the main reasons I travel to Mexico.Red flags were up pretty much eternally but great swimming on the small bit that was open. These guys work SUPER hard to clean the SArgassum(seaweed) off the beach as this stuff is never ending and if it sets for long starts giving off toxic fumes.They have the largest crews dedicated to this I have ever seen in Mexico or the Carribean,which made the ocean great despite being less then perfect. The staff that takes care of Taxis and Excursions are awesome and very little about travel slips through the cracks.If you"re not into walking there are lots of skinny little trucks called "collectivos" that will take you around the resort.(i like to walk).Just be careful as the pathways are not that wide and these guys are constantly going at a pretty good clip. GRound floor I had ants and some small wasps in my patio area and there was generally ALOT of diverse wildlife allover the resort.The Grackles fly in and out of the food areas all day long which seems to make some people uneasy-but NEVER seen a drop of poop from these birds!They are not like doves or pigeons,they seem super smart and obviously dont poop where they eat. cuati and agouti around as well and more Iguanas than Ive EVER seen in one location,but Hey...Its the jungle! Overall Ill give it a 4 because of the cold water thing and the Iffy beach situation-But still one of the best values for the money Ive seen!
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Apr 17, 2025Pleasantly Surprised
We were a a family of grandparents, parents, and a 4 year old who went here for a week. I had been to other all-inclusives and wasn't expecting the best experience. However, I found the accommodations to be clean, the food to be of decent quality with abundant selection, the alcohol selection to be quite good (without huge lineups), nice pools, enough entertainment to keep us busy, a good fitness centre, very good service, etc. We had a leaky air conditioner, had to search for good pool chairs in the shade, and waited for check in etc but really no significant complaints. The hotel has lots for little ones including water slides, kiddy pools, a playground, movies, etc. We would go again.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $1.63 Mexican Pesos (approx. $0.09 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.