Hotel Overview

Located near the small town of Las Terrenas, this family-friendly resort features spacious suites, a waterpark, and daily activities.
Note: Three a` la carte dinners are included per week (reservation and dress code required).


Samana - Beach
Samana airport : 21 miles
Santo Domingo Airport : 86 miles

Property Information

Year Built: 2006
Last Renovation: 2020
Floors: 3
Total rooms: 604
Villa: 28


Hotel Details


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Hotel Advisories

Advisory *Important Information* The Dominican Republic imposes various restrictions each year for Easter. They usually begin the Thursday prior to Good Friday and run a few days past Easter Sunday. The following regulations may be enforced: -Motorized water sports may be banned -Non-motorized water sports may be limited or banned -Alcohol consumption may be restricted outside the resort. -Music may be limited or silenced

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8186 reviews
  • 5.0 star tripadvisor rating
    Best place I've been.

    Super nice place to stay, staff are friendly. Rooms are nice and clean. Maid staff are very friendly. Maintenance people are great and work hard to keep the resort looking clean everyday. I would recommend anyone to go here. Out of Aruba and Costa Rica I would definitely go back to Dominican Republic, Samana. It's a beautiful place and even the local people are friendly. Awesome place that I'll definitely be back to in the near future.

    Apr 19, 2024
  • 4.0 star tripadvisor rating
    Best kept secret

    We are currently at the resort and having a great time. The beach is beautiful and the food is great. The only complaint I have is the staff. Not enough staff for the amount of tourists present. They take forever to give you water and coffee. Sometimes I think they care about cleaning the table than serving the customers. My wife and I have gone all over Dominican and find this is the best kept secret in Dominican. We will definitely be back in January of 2025 for two weeks.

    Apr 17, 2024
  • 3.0 star tripadvisor rating
    5-star hotel ?

    Everything I write here has nothing to do with the staff that are wonderful !! The best in the DR in my opinion. But Bahia Principe needs to arrive to 2024 and fast ! A real 5-star hotel elsewhere does not have you pay extra for quality drinks, does not have a sick person have to go to the buffet because there is no room-service, does not still have cards for towels, card room keys that keep getting demagnetized. A real 5-star hotel has rooms that have been upgraded. A real 5-star hotel offers drinks in a bar with real glass glasses, not scratched plastic margarita glasses. A real 5-star hotel has the possibility to order cocktails in a la carte restaurants, not just wine and beer. And most importantly, it offers more than 3 a la carte meals for a week, leaving you with 4 days of buffet morning-lunch-dinner. El Portillo has the best beach and best staff. Will that be enough to keep people coming in the future?

    Apr 15, 2024
  • 4.0 star tripadvisor rating
    Excellent resort for the value

    Excellent value for the price. Resort was packed, staff managed very well. Food at 4 of 5 restaurants was excellent, don’t waste time going to the Brazilian it’s terrible food. Overall it was terrific. Our 8th time in 10 yrs. Yes we will return

    Apr 15, 2024
  • 5.0 star tripadvisor rating
    Beautiful Beach Vacation

    We had an excellent week at El Portillo and we would recommend it to anyone looking for a laid back relaxed vacation Things you’ll like The beach …. plenty of space and shade for those who need. Not a lot of waves so good for kids. Also you can walk the beach either way a good distance The property and grounds are clean and well kept The food was tasty and there was always plenty of variety at the buffet. We tried several the ala carte restaurants (French, Italian, and Brazilian) and they were excellent The entertainment team did a great job through the day and certainly tried hard to get people involved in activities and the nightly shows Our room was large and comfortable. The cleaning staff kept it very clean and well stocked Improvement / organization is needed with the service at El Limon and bars as some staff are not as attentive as they could be. We often were seated at a table and had to wait a lengthy period for silverware water or coffee (we didn’t expect these things immediately but at times it seemed some staff looked past you).

    Apr 07, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.