Bahia Principe Grand Aquamarine - Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2795 reviews

• 

  Another amazing vacation :)

  We have been to the Aquamarine 4 times and we are never disappointed. The service is top notch. A lot of people get bitten by bugs, but if you are prepared they will not be a problem. I can't say enough about Juan at the pool bar he is the best, but we do miss him at the beach. The bartenders at the lobby bar are fantastic and are always friendly with a smile. We always book a pool view room and have never had any issues, sure they might be a little dated but I love the Caribbean colors and are always clean.

  Apr 18, 2025
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  No Gluten Free Food

  The pros : clean resort , great shuttle service , beautiful beach . Fun night life. Cons : I have celiac disease, so I can't have gluten and there was so much cross- contamination with the food . There was very little for me to eat. That is tough when it's supposed to be considered a 5 star resort . Beds were very hard . We couldn't use the coffee shop,so we were treated like second class . We paid over $ 2100 pp and next time I will spend my money in the Mexico. Our group tipped generously as the staff are hard working .

  Apr 16, 2025
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  Book Club 10 year Anniversary

  I went with my Book club it was our 10 year Anniversary! At first our room was not the best ! We complained and were moved the next day . The section they had is needed to be renovate. Other than that the experience was great ! Our sever at the main Buffet went over and above. Everytime we went for Breakfast or dinner our table was decorated! I believe her name was Deserve?? She had braces 😬 such a lovely girl! Also the night server Tall thin high cheekbones They were like family!!! The resort was clean we’ll keep the restaurant, Excellent service the Italian, Fish Market, the Gourmet restaurant!!! Excellent food!! Service was top noch! I Would definitely go back! Our visit was April 4-11 6 woman

  Apr 13, 2025
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  Some good and. Ad

  Just got home from a week away with a group of 14 friends and family. Overall good with a few cons. Rooms are spacious and clean and housekeeping did a great job. No musty smell in rooms. Check in went well but the next day there was some confusion with room numbers so we all had to go back to the lobby and confirm our information. Pool area- the entertainment crew is fantastic. Always trying to engage the guests and offered a variety of activities. Had to okay the chair game and be up by 5 am most days to insure a seat. There must be a solution to this problem. The beach area was about a ten minute walk and you had to be there early as well to secure a seat, again why should people have to be down there by 7:00 to secure a seat. Beach was nice although many vendors there. Staff at lobby- because we were a large group I called the hotel a few days ahead of time to book reservations for our al La cartes. After a fair bit of time the reservations were secured and sent to the app a group of six and the other eight were sent by email from the front desk. The day after arrival I checked with the concierge and I asked them to check our reservations and was assured everything was in place. The first two nights when we arrived we had problems at the door but they eventually accommodated us. The third night there was a lot of back and forth with staff as they said we didn’t have a reservation. After about 15 minutes they accommodated us but by this time I was extremely frustrated. The next day I was back at the concierge desk asking them to confirm reservations. After speaking to one staff I was passed to another, that staff told me she wouldn’t deal with me and I needed to leave. I waited to speak to the manager who told me first that I had deleted my reservations from the app although they were cleary still showing on my phone. Then she told me the email that was sent was fake which it clearly wasn’t. After about an hour of trying to have them help me secure reservations I was told to come back the next day. We didn’t have a not get reservations again until the last night there. This whole experience left be very frustrated and angry. The restaurants on the resort are part of the overall resort experience and there should be access to them especially when we clearly took the time to make reservations. The staff at the concierge desk very very I accommodating and one was very rude. For this reason we will not be returning

  Apr 10, 2025
• 

  The room fell short of 5* but closer to a 3* . The grounds were beautifully maintained. Entertainment options were enjoyable.

  In our two-week stay, we found that the buffet had no variety. In contrast with Bahia Turquoisa and Grand Bahia, which had theme nights. The room was 3.5 due to a broken door latch, a clogged toilet, an air conditioner didn't work properly, and missed water delivery. Miss Yaneiri maintained our room to high standard. The second week, we found out that we had transportation to A la carte restaurants, which were definitely a 5*. Given the 9 previous times, we expected Aquamarine to be superior to Turquoisa and Bahai Grand, considering the difference in price.

  Apr 10, 2025