Hotel Promotions
Honeymoon Welcome Gift
Guests celebrating their honeymoon will receive the following:

• In-room bottle of chilled domestic sparkling wine upon arrival
• Romantic turn down service
• 10% discount on SPA treatments for the couple (not including Boutiques products). Spa is located at Grand Resort

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage will be required upon check-in. Promotion applies up to 7 days after the wedding date.
Applicable Dates:
Booking Dates: 01 Dec 2023 to 11 Apr 2026
Travel Dates: 23 Dec 2023 to 11 Apr 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• All meals and beverages (domestic and international)
• Kids Clubs - Kids Club for ages 4 - 12 years old; Teens Club for ages 13-17 years old
• Dinner Show of tha Ballet Zihuatlan (Buffet dinner and entertainment).  Please check program schedule and make reservations upon check-in.  Schedule may vary.  Valid once per stay.
• Non-motorized water sports (kayaks and catamarans)
• Nightly entertainment/theme shows
• Daily activities
• Family Zone
• Taxes and gratuities

Important Information:  Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 01 Dec 2023 to 11 Apr 2026
Travel Dates: 23 Dec 2023 to 11 Apr 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Aqua

    Buffet restaurant - This air-conditioned restaurant offers a wide variety of international cuisine each day. The restaurant holds up to 350 people, with a terrace to enjoy a beautiful ocean view.

  • Bambú and Sakura
    Oriental Restaurant - Journey to the Orient with your palate and explore the different flavors prepared in an atmosphere of "Far East." With 80 seats.
  • Flor de Agave
    Mexican Restaurant - Immerse in our beautiful and beloved México, in an atmosphere of a Hacienda with its windows and Mexican prints, and enjoy Mexican haute cuisine and a good tequila or Mezcal. Capacity for 220 people.
  • La Isla
    Snack Bar - Enjoy delicious, flavorful snacks with a refreshing cocktail. Seats 68.
  • Olivo and Vid
    Italian Restaurant - Where ingredients are combined in the tradition of “Old Italy”, with recipes that include pastas, seafood, meats, and vegetables, along with good wine. Enjoy the feeling of the famous Italian Provinces. Capacity for 90 people.
  • Various Bars/Lounges

    Infinity Bar - Located alongside the pool.

    Coco Bar - Enjoy a variety of refreshing cocktails. Located alongside the upper pool.

    Wet Bar - Located inside the pool near the cascade.

On-Site Amenities
  • Accessible rooms†
  • All-inclusive meal plan
  • Banquet facilities†
  • Exercise gym†
  • High speed internet access†
  • Laundry/Valet service†
  • Pool
  • Restaurant
  • Room service - limited hours†
  • Spa†
  • Accessible rooms†
  • All-inclusive meal plan
  • Banquet facilities†
  • Exercise gym†
  • High speed internet access†
  • Laundry/Valet service†
  • Pool
  • Restaurant
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk†
  • Water sports†

† Fees may apply

On-Site Recreation
  • Beach
    Certified lifeguards and paramedics.
  • Gym †

    Designed with luxurious and exclusive sporting-edge technology for high performance, with an area of over 5,300 square feet. Actvities offered are spinning, Yoga, Pilates, TaeBo, Zumba, Step Aerobics, Aqua Spinning, Aqua Bike, and Aqua fitness.

  • Non-Motorized Water Sports †

    Kayak

    Sailboat

    Snorkeling

  • Pool
    The resort has 3 spectacular swimming pools. 2 pools focus on relaxation including 5 Jacuzzis, and an Infinity pool for sports.
  • Spa †

    The resort has a full-service spa with amenities including: a sauna, steam room, and hot tubs, beauty salon and 18 private rooms for massages and treatments, and swimming pool with hydro-massage sensations.

  • Tennis court †
    There are 2 tennis courts located in the Motor Lobby Level.
On-Site Attraction
  • Zihua-tlan Stage
    Majestic outdoor stage in a unique environment.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2351 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst experience

    Worst hotel experience ever. Alina was not helpful whatsoever. All belongings were stolen. With ragged left inside the kids luggage. Not acclimation. Can’t wait to leave Won’t come back. Don’t go in Wort worst worst worst worst worst worst worst worst worst

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our favorite place!

    My husband and I have been to this resort 9 times since 2015. It is just one of our favorite resorts to visit. There are a few changes that we miss from years ago, but it is definitely not a deal breaker for us. The resort is clean, and the view from the room and infinity pool is breathtaking. We also love going into Ixtapa to some of our favorite restaurants for dinners when we do not have an a la carte reservation. We also love the people that work at this resort! It is nice to see people that we know each time we return. We have some names of employees that were so great, but really they all need recognition! Pool bars- Juan, Luis, Isidoro, Carlos, Saul Mexican restaurant-Francisco, Miguel Buffet- Margarito, Adi We had a problem in early February with missing our connecting flight to Ixtapa. The resort helped us work with WestJet to get our trip rebooked for March. We will definitely be back for visit #10 next year!!!!!!

    Apr 04, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    One of my favorite places

    The place is very nice the workers are very welcoming along with strangers most of the time they said “good night” and “good morning” and it can be really mood lifting. They have high security ensuring safety. They clean any time they can to keep this place clean

    Mar 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Comments from a 25 year Azul veteran

    We have been visiting Azul since before the Grande was built and now stay at the Grande. Since Covid and the loss of the contracts with the Canadians, we noticed a decrease in services in many places. We have been waiting patiently for this to recover post-covid. However, it has been 4 years now, but the quality of the food continues to decrease and the food preparation is hit-or-miss, particularly in the specialty restaurants where a rare steak is barely gray on the outside (instead of seared brown) and raw/cold on the inside. Food taste including fresh fruits and vegetables is down as well due to poorer qualities of purchased foods. Beach towels are worn. The servers are almost all great people and some service numbers seem to be building back up. There is little entertainment with none in the cafeteria (grande) and only karaoke in the bar. I hope these trends can be reversed before our next visit.

    Jan 31, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Too bad, nice place

    Booked with lady called Venus, Gave price and then added more for Christmas and New Years dinner, sounded OK. Let her know we were arriving arround 8 PM ,Christmas Eve. When arrived dealt with what appeared to be new guy and someone overseeing. Made a point of letting them know I paid extra for Christmas dinner and New Years. They looked at each other steangely. Let them know we were tired and hungry, they went out of there way to direct me and my girlfriend to the buffet.Next day found out Christmas Dinner was on Christmas Eve, it was going on while we checked in!!!! Found out next day asked to see manager, UNBELIEVABLY rude. Called ma a liar, said it was my choice to go to buffet and when I asked for refund for dinner told me they had NO REFUNDS policy. Tottally refusing to compensate us. This man has no business dealing with public, let alone customers. Cleaning toilets should be above him. Emailed Venus , no response, whatsoever. Later asked to stay one more night and Venus overcharged me. Photo is of vulgar manager. Our only saving grace, was a young lady in reservations, she was fantastic and turned our trip around. Nearly all staff were awsome. with the exception of these employees, who destroyed 2 days of our trip and clearly did not care .

    Jan 30, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.