Hotel Overview

Kids Concierge Exclusive: Apple Vacationers receive some amazing family-friendly exclusive amenities through the Kids' Concierge Program, including a welcome drink at check-in, an in-room Karisma Kids' Camp, in-room movie night and game night, cookies in the room, a cooking class, and face painting at the kids' club!

The Kids Concierge is an Apple Exclusive! Booking and travel is valid thru December 31, 2019. Please visit the kids club or the concierge on arrival to arrange your exclusive amenities.

Azul Beach Resort Riviera Maya, by Karisma is a family-friendly, all-inclusive boutique-style property located on a gorgeous beach in Riviera Cancun, approximately 20 minutes from Cancun International Airport. This is an ideal Mexico vacation experience for couples and families looking for the perfect vacation with personalized service and exquisite details.

Azul Resorts feature the Gourmet Inclusive¨ concept, designed to elevate all-inclusive vacations to quality levels comparable to traditional luxury hotels. Epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There's an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge. Enjoy amazing cuisine and unlimited drinks at five themed restaurants and four bars including a swim-up bar.

Azul Beach Resort Riviera Maya, by Karisma specially caters to families with young children with loaner baby equipment, kids' club and parent support. The Azulitos Play House has equipment and special programs created for children from four to 12 years old. There is a play space designed by Fisher-Price¨ with all the latest educational toys to enhance early childhood development.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 12 miles

Property Information

Year Built: 2000
Last Renovation: 2005
Floors: 3
Total rooms and suites: 148


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 4602 reviews
  • 4.0 star tripadvisor rating
    Azul Beach Riveria Maya

    Very quiet. Had a Saphire room. couch was very uncomfortable. Need new pillows. Had a swim up but the pool was very very narrow and had a ladder to get in and out of pool. Since we are members, trying to visit every Karisma Hotel. Beach was nice except for the seadweed which is totally not their fault due to mother nature. Workers did their very best to keep it clean. Bernie was an EXCELLENT butler. Will be back with the grandkids next time.

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    beautiful stay

    Our first time at an Azul property but certainly not the last. Gorgeous property. Excellent staff. Good food. One f the best spas I've ever been in. Great amenities. Definitely 5 star. Next year we're headed to Azul Dorado

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Family resort

    Hi I travel with two kids ( age 12 and 7) Rooms very clean and big , we had swim up what make kids happy Breakfast lunch dinner fresh and very good food provided There was a lot of kids entertainment and kids club Staff very helpful smiling and welcoming

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    All Inclusive Vacation.

    First time in Mexico and had an amazing time here. Staff were extremely friendly (Cesar and Wilbert went above and beyond). Food was excellent, lots of pools to choose from, good ocean area to swim in.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Perfect Family Resort for Small children

    Perfect size, especially for young children. Food was pretty good - we thought the Latin restaurant was the best. Chill was also good for lunch (larger portions than the other restaurants). Everyone was really nice. The Tequila bar was nice. The concierge, while really nice, left a lot of details out of our welcome (at least we thought). We found things out throughout the week. For example, at least one of the dinner restaurants closed each night but they never posted a sign on the door. We also didn’t get an activity calendar, but came across one later. So be sure to ask them for that and any other quirks at the hotels (like if the cabanas or beach beds require reservations). The resort is about a 20-25 minute drive to Playa del Carmen if you want to go for the day. Drinks at the resort were not watered down and they used normal size cups. Highly recommend.

    Jun 01, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919