Hotel Overview

Apple Vacations Exceptional Values - valid throughout 2020! 

Kids Concierge Exclusive: Apple Vacationers receive some amazing family-friendly exclusive amenities through the Kids' Concierge Program, including a welcome drink at check-in, an in-room Karisma Kids' Camp, in-room movie night and game night, cookies in the room, a cooking class, and face painting at the kids' club! 

Exclusive Kids Stay Free Suite - One child stays free per paying adult. Guests also receive a preferred room assignment (Luxury Oceanview, Luxury Walkout Suite, or Family Suite), and a complimentary gourmet tasting experience for adults (tequila, wine, etc.).

Azul Beach Beach Resort Riviera Cancun, by Karisma features suites that have a heated Jacuzzi for two in the lazy river off the terrace. There are also guaranteed family connecting suites, adults-only and premium sections, and honeymoon suites with wrap-around balconies. This Gourmet Inclusive®, 438-suite hotel is about 20 minutes from the airport in the village of Puerto Morelos on Riviera Cancun. 

Your Gourmet Inclusive® vacation includes gourmet services and amenities such as beach butlers, concierge, premium beverages, gourmet cuisine and genuine Mexican hospitality every moment of your stay. Enjoy six themed restaurants and seven bars offering the finest cuisine and cocktails. The 24-hour room service and full-service concierge fulfill all your food, beverage and activity requests. Partake in a wide variety of included non-motorized watersports

Azul Beach Beach Resort Riviera Cancun, by Karisma caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens' Club. In the Azulitos Play House, children can play in a room designed by Fisher-Price®, and get active on the My Gym® equipment. Designed for children 4 to 12 years old, My Gym® Center features ropes, parallel bars, a trampoline, springboard and other equipment, plus big floor pads. The Azulitos Play House (ages 6 months-5 years) has the latest toys designed to enhance early childhood development.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2008
Floors: 3
Total rooms and suites: 435


Hotel Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13203 reviews
  • 4.0 star tripadvisor rating
    TUI guest experience

    I holidayed here with my husband and two friends as TUI Sensatori guests and will be reviewing this package. I would categorise this resort as a four star hotel with five star touches. There should be no upgrade to premier if the resort was all truly five star. The resort is spotlessly clean and both the rep (Beth) and the resort staff were friendly and professional. In the resort Fernando at the pool and Alan/Fidel in Zavos always provided excellent service, thank you all. The guests were generally American or British and regular tipping is normal, I would recommend taking small Bill's for this because the hotel tend not to have them when changing money down. We stayed in the adult block and the first room was close to air con plant and very noisy so we asked to be moved and the reception accommodated this without any fuss, they even moved our suitcases for us, thank you. The restaurants were lovely, our favourite was Zavos with the italian on par for evening meal. Spoon buffet was good for getting salad etc but the food was often not as hot as I would like. The beach bar b que at lunch is definitely worth a try but does get busy around 1pm. When we went to the pool around 9am all the best located sun beds were taken and I think this could be a problem in the busy season. I was disappointed with the Wave bar at night, by 10.30pm the waiters were closing up even though there were a number of people drinking. This resort is very quiet at night although the Mojito bar can be lively, particularly when there are wedding parties in. I would class this more a pool based holiday due to the beach naturally eroding and there being limited space, although this is well shaded in the palm trees. I have reviewed Le Chique separately so please read that for more information.

    Dec 04, 2019
  • 5.0 star tripadvisor rating
    Best ever experience

    Trust me best team ever ... entertainment was out of this world . Massive bug up to the man Alex , gio , Abbi, Angie , Jonhy , Bar staff Blanca Daniel , Alejandro And the man that can .. my mexican brother Dorian the man I want to bring home to my family any time he comes to england hes family at my home and last but least Rolando

    Dec 04, 2019
  • 1.0 star tripadvisor rating
    Karizma Switched HOTELS on us last minute and promised refund we never recieved

    Do not trust or travel to AZUL beach resort by Karizma. They switched my hotel vacation spot a couple of weeks before leaving on vacation and promised a $700 credit (see email below) and we never received it. I have my emails with Carlos David Rivera a Program Coordinator that the refund will be there by monday, or that he will check in with refund status and we never received it. It has been months since I have been promised this. Not only that but they force you to do a presentation where they try to sell you a timeshare! DO NOT TRUST THIS COMPANY. Take your vacation elsewhere...I have many emails to prove my communications but this post does not allow me to post snapshots, will try to attach in pictures.

    Dec 04, 2019
  • 4.0 star tripadvisor rating
    Lovely Food/Fantastic Staff.

    This hotel has 4 or 5 Restaurants to go to in the Evening all are very nice..Didnt have one bad meal..The food is very good.The waiters are very polite & Freindly, cant do enough for you. I was celebrating a birthday & all the waiters sang happy birthday & I had a birthday cake...& Posseco for brekfast..Then they done it all over again at tea time. We also had chocolate treats in our room & a bottle of prosecco to celebrate when we first arrived in our room. Fabulous Staff. The management should be very proud that he has a good team. The pool bar staff are very freindly especially Evelio, Zavala, Mariana, Mariano, Rosalia & Fernando.They kept us stocked up with drinks when ever we needed them.. We thought that some of the trips were expensive. We did go to isle of muralas.which wasnt what we thought it would be..It was very busy , touristy & Tacky. Rooms are nice & big lovely big balcony with sea view & pool view kept spotlessly clean by the busy maids.

    Dec 03, 2019
  • 5.0 star tripadvisor rating
    Friend’s wedding

    I had a great time at the resort. Alex, Javier, and Yasmin were great and friendly in terms of service. It was very fun and enjoyable time over a week. The food was very good and delicious with very cool and fun activities.

    Dec 03, 2019

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319