Hotel Overview

Kids Concierge Exclusive: Apple Vacationers receive some amazing family-friendly exclusive amenities through the Kids' Concierge Program, including a welcome drink at check-in, an in-room Karisma Kids' Camp, in-room movie night and game night, cookies in the room, a cooking class, and face painting at the kids' club!

The Kids Concierge is an Apple Exclusive! Booking and travel is valid thru December 31, 2019. Please visit the kids club or the concierge on arrival to arrange your exclusive amenities.

Azul Beach Beach Resort Sensatori Mexico, by Karisma features suites that have a heated Jacuzzi for two in the lazy river off the terrace. There are also guaranteed family connecting suites, adults-only and premium sections, and honeymoon suites with wrap-around balconies. This Gourmet Inclusive¨, 438-suite hotel is about 20 minutes from the airport in the village of Puerto Morelos on Riviera Cancun.

Your Gourmet Inclusive¨ vacation includes gourmet services and amenities such as beach butlers, concierge, premium beverages, gourmet cuisine and genuine Mexican hospitality every moment of your stay. Enjoy six themed restaurants and seven bars offering the finest cuisine and cocktails. The 24-hour room service and full-service concierge fulfill all your food, beverage and activity requests. Partake in a wide variety of included non-motorized watersports.

Azul Beach Beach Resort Sensatori Mexico, by Karisma caters to kids and teenagers, with the Azulitos Playhouse and Extreme Breeze Teens' Club. In the Azulitos Play House, children can play in a room designed by Fisher-Price¨, and get active on the My Gym¨ equipment. Designed for children 4 to 12 years old, My Gym¨ Center features ropes, parallel bars, a trampoline, springboard and other equipment, plus big floor pads. The Azulitos Play House (ages 6 months-5 years) has the latest toys designed to enhance early childhood development.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 2008
Floors: 3
Total rooms and suites: 435

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 12142 reviews
  • 5.0 star tripadvisor rating
    Tui Sensatori

    Stayed at this hotel for a week and have had the most amazing holiday. The staff here are so amazing, helpful and so welcoming to everyone. All the restaurants provided top quality food and service. Throughout my stay, the staff members that were most amazing were Carlos and Daniel from the Italian restaurant, Juan and Vanessa from spoons and the pool waiter Marino. Our maid Dave was also so friendly and kind. Lastly the gentlemen named issac who collected our luggage both when we arrived and when we left was lovely. Would highly recommend this hotel to everyone. Thank you to all the staff x

    Jun 02, 2019
  • 5.0 star tripadvisor rating
    Honeymoon of our dreams!

    We had the most fantastic time here for our honeymoon. 2 weeks of pure relaxation, incredible food and drinks and absolute paradise. Highly recommend for a honeymoon/luxurious holiday. We visited in March 2018. The weather was excellent for most of our trip. We landed in a bit of a storm and then our first two days were slightly cloudier with glorious sunshine for the remainder. The staff could not do enough for you. They were all so friendly and attentive and wanted to make your time their extra special. We would definitely hope to return again one day as it was such a special holiday. We love our tasting menus and fine dining and highly recommend booking the restaurant Le Chique to try a variety of dishes and for an excellent food experience. If you want to explore further, there is plenty of opportunity to do so with booking extra trips through the TUI rep. We booked a taxi from the hotel to Playa del Carmen and the taxi waited for us for three hours to take us back at a reasonable cost. We just met back up with the driver at a meeting point. We also went to Coco Bongos in Cancun, which we booked through the rep at the hotel. We weren’t going to do this as we thought we’d be too tired and not last the night but were so glad we did. It was a fab night! Another one not to miss is the spa in the hotel. We booked a couples massage on the first day of our honeymoon to just relax after the hectic build up to the wedding and it was just bliss. Overall a fantastic holiday and would love to return one day to a beautiful part of the world. Thank you so much for making our honeymoon extra special.

    Jun 02, 2019
  • 4.0 star tripadvisor rating
    Sun, cocktails and amazing staff!!

    The holiday me and my other half had was lovely. We went to Chichen Itza, Coco Bongo's and snorkelled with turtles as well as chilled by the pool with a few cocktails. We had a couple of issues with trips that we had booked and paid for not picking us up however the reps we spoke to in order to correct this were professional and apologetic and were always happy to help. As well as the TUI reps we dealt with a guy called Juan Diego as part of the concierge team who would always ask what our plans were for the day and then give us points of interest to visit in local towns and were is good to eat. JD was very knowledgeable and nothing was too much trouble for him to find out for us. The real highlight of our holiday though was the entertainment team which had Daniella, Roberto, Geovanny and Alex. They were all friendly and positive and did whatever they could to make sure we were having a nice time whether that be water polo, water volleyball or archery and were always keen to get involved and have fun with us as well. The entertainment reps were a god send for this hotel as and whatever they are getting paid is not enough!!! A special thanks goes to Daniella as she looked after my girlfriend when she caught a stray water polo ball to the face while I was on the other side of the pool rolling on the floor with laughter.

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    AMAZING!

    All the staff were incredible, view was beautiful, rooms were immaculate and overall was a very luxurious experience! All the restaurants served very different food and all was delicious, we spent a lot of time by the pool and pool bars! There was always some form of entertainment on too! Highly recommend if you’re after a chilled luxury break! So far, best holiday yet!

    Jun 01, 2019
  • 5.0 star tripadvisor rating
    Lovely

    We went their for our honeymoon, had a lovely time food was amazing, weather was great, hotel & room could not vault at all. There were problems with the seaweed at the beach, there were loads of people trying to clear it, i felt so sorry for them as they would be there by 7am till 4pm by 7pm it was all back again. There was not much more they could do its just nature.

    May 31, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats/PC 18-227, A320-186 seats; Icelandair: PC 18-232, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/Miami Air operated by TUI Air Belgium N.V.: PC 18-250, B737-800-180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus PC 18-228, A320-180 seats/PC 18-254, A320-180 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 D22819