Aloha. You’ve arrived at a magical place-a first-of-its-kind Disney creation, inspired by shared family stories. Here you can celebrate the elegance and history of the Hawaiian culture, and embrace a whole new world of possibilities. In the Ko Olina area on the leeward side of Oahu, the Resort is perfectly placed—close to Hawaiian favorites but just far enough away to be an enchanting escape. The soaring architecture of the lobby offers stunning mountain and ocean views, while throughout the Resort you’ll discover luxurious details and flawless Disney magic in harmony with the natural world.
General Policies & Fine Print
Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
A major credit card is required upon check-in to cover phone or incidental charges.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability upon check-in.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6397 reviews
We have been to Hawaii before and have expectations of resorts in Hawaii. This was like staying in a fast paced, loud obnoxious hotel in Disney world. The staff was very nice but not at all accommodating when I asked if there were any quiet spots in the property. This is not a relaxing destination. We have children and understand it is a family destination, but family should not mean loud and disrespectful of the beautiful surroundings. Not impressed with all of the disposable containers. Save the money for the flight and go to a Disney hotel in Florida or California for the Disney experience. Stay in a different hotel in Hawaii.
Family fun at a high quality resort
My family of 4 just returned home from a 5 day stay at Aulani. I was debating whether or not to stay here or at the Four Seasons and I’m so glad we chose Aulani. This place is Disney quality and so much fun! Yes it’s crowded, but it never felt overwhelming and it’s not over the top Disney. The staff is super friendly and helpful. The rooms are nice and spacious and quiet. They all have nice balconies with chairs and a table. The room was dark when the curtain was closed - great for sleeping, bad for getting dressed, and the comforters were thin like sheets- I could’ve used plush comforters. Whenever we asked for more towels they were brought up to the room immediately. We had a partial ocean view which was a view of the ocean between the side of the resort and the Four Seasons. The beach is pretty and the water is calm so it’s great for swimming and for little kids. There is so much to do here. The water slides and lazy river are fun. There’s a small kids area at the pool. They have free sand toys, boogie boards, and life jackets for the kids. We paddle boarded every day which was $45 per hour. There’s usually a wait for paddle boards in the afternoon but they give you a buzzer to notify you when they are ready. The kids club had daily themes and we never had a problem getting the kids in. The resort provides a daily schedule of activities including occasional movie nights on the lawn. Pool chairs fill up pretty early in the day. Towels are not available until 8am so no-one can “hold” chairs early in the morning. If a chair isn’t being used for an hour, they will remove the towels. We had no problem finding beach chairs during any time of the day but the pool chairs fill up quickly . Shade is limited at the pool and beach so come prepared if you’re anti-sun. You can purchase a Disney refillable mug for $20 with unlimited refills on the Freestyle drink machine at Ulu cafe for your entire stay. Food is expensive but there is a nice variety, it’s high quality and portions are big. There is a refrigerator in the room and a microwave at Ulu cafe if you want to save money and reheat leftovers. There’s also a market across the street and a few items in the gift shop if you want to purchase food for your room. Ulu cafe also sells whole pizzas at night. Parking is $40 per day for both self park and valet. Aulani operates on the photopass system like the parks and there are usually photographers roaming around to take pictures. They hang out at the beach between 6:30-7:15 for sunset photos. The photo kiosk is in the gift shop. We did a character breakfast one morning and it was similar to the ones at the parks but with a Hawaiian theme. It was my twins’ birthday so they got the royal treatment and a special birthday dessert. Online Reservations were booked so I called the restaurant when we arrived at the resort and they fit us in one morning. Photos from the character breakfast are a separate price than the other photos. We had a flight at night and the resort provides a room where you can shower before you leave. There were only two showers in the ladies locker room so we had to wait in line to shower and there’s minimal counter space for hair and makeup. You might want to go a little early because it’s crowded. If I could think of a negative thing about staying here it’s that it is pretty far away from most attractions and restaurants so you’ll want to rent a car if you plan to sightsee - 20 minutes to Pearl Harbor, 30 minutes to Diamond Head, 45 minutes to Hanauma Bay etc. but all of them are an easy drive and it was worth it to stay here. If you are looking for other dining options try the shopping center across the street. We ate at Monkey Pod twice and the food was good. There’s pizza, ice cream, coffee, Mexican food,etc. You’ll need a reservation at Monkey Pod or you can eat at the bar if there’s space available. We also went to the Chiefs Luau right up the street because the Disney Luau was sold out. I’m so glad we did because it was very traditional, the Chief is hilarious, the roasted pig was yummy, and the fire show at the end was really cool.
Disney Cleanliness and Friendliness - Had a Great Time - Minor Negatives
It was Disney, it was clean, it was lovely, the staff was friendly and helpful. We did not see a lot of Disney characters, but we are not big Disney people, so that was fine. We were there for our 35th wedding anniversary, had never been to Hawaii before, and had a great time. It was pretty much everything we hoped for. To look at the specifics where I can make comments to help other travelers: I would caution you to ask what your exact view is when you pay extra for an “Ocean View.” We were in the EWA tower on the 6th floor, which you’d think would be high enough, but the only part of the ocean that we could see was a ribbon of blue above the tree line. I’ve never had an ocean view that didn’t also include the beach. In the EWA tower we overlooked the Luau site, which is to say the view from our balcony was a lot of astro-turf and tables. They put on the Luau 5 nights a week so, understandably, they don’t strike the tables every night. The 6th night they put on a Disney movie on the big screen for everyone to enjoy. The 7th night they rested. The good news is the door to the balcony was heavy enough that the noise from the Luau (by the 3rd night we kind of knew the script) or movie didn’t penetrate into the room. I would try to avoid the EWA tower, but wonder if we got put there because we are not Disney Vacation Club members. I wanted to ask for a room change, but my wife didn’t want to bother. The room itself was fine, but dimly lit. We are readers and the light in the room was not comfortable to read by. The bathroom was also not well lit, not conducive to shaving or putting on make-up. You have to get a new wrist-band every day to enjoy the pools, and to the best of my knowledge there were only 3 places to obtain them. We never had a serious delay, except once when we got behind a family trying to understand what it took to make a reservation at Rainbow Reef. That being said, it is Disney, it seems like they could have figured out a way to make it easier – put out by my door in the early AM, or provide a few more places to obtain the wrist-bands. We spent most of our time by the adults only pool. The pool was nice, but if you are trying to work on a tan, not optimal. It is surrounded by trees partly, it seems, to give some privacy from the 4 Seasons next door. As a consequence, there is a constant flow of leaves and seeds into the pool. There was bar and food service at the pool which was nice. We took 3 excursions through the events desk. We went to Pearl Harbor, leaving at 6:30 am. That was fine as we had just arrived the day before and so were still somewhat on Central Time. The trip to Pearl Harbor takes about 45 minutes. The bus picked us up promptly and we spent about 3 hours at Pearl Harbor. The 3 hours was fine, we toured both museums, saw the video that is a preface to the boat ride out around the Arizona Memorial and had enough time to walk around. However, we did not feel we had enough time to also tour the submarine, the USS Bowfin. We were back to the resort by noon, probably 11:30. We took a catamaran snorkeling tour. There were about 16 people on the tour, which seemed pretty much the right size for the boat we were on. The Disney staff member who went with us told us that they will book up to 60 people on a trip. I’m having a hard time imagining what that would have been like, not as much fun I am pretty sure. So, if you sign up for the snorkeling trip, ask how many people are already signed up. We were served a basic lunch and then went snorkeling. We did not go to any of the famous sites, but we still saw plenty of fish, about 5 different sea turtles and a seal that at one point was within about 6 feet of me. We had been told to take a tour of the island. That made sense, but rather than renting a car and spending a whole day driving around the island (and the highway traffic we experienced going to the resort, to Pearl Harbor and back and to the catamaran tour and back wasn’t great. It wasn’t rush hour in Chicago, but I didn’t go on vacation to drive through traffic!) we decided to treat ourselves to the Blue Hawaiian Helicopter Tour. We did not have to go back to the airport for this. Rather we were picked up at the Ko Olina Marina which can be reached by a free shuttle that departs from the hotel. It is maybe a 10-minute drive. The helicopter tour was very enjoyable. We felt completely safe. We were given earphones and micro-phones so we could talk to each other and ask questions of the pilot. We saw Pearl Harbor, Waikiki Beach, Diamond Head, Hanauma Bay and other great sights without having to deal with traffic or other tourists. This wasn’t an excursion, but it was an extra cost – we signed up for the star gazing that took place at the resort. They used the lounge chairs to block off a certain section of the deck near the pools and set up 2 telescopes. There were 2 classes, one at 8:00 pm and one at 9:00 pm. There were maybe 20 people in our class, so we got, I think it was 8 peaks of maybe 30-45 seconds each through the telescope to see pre-set sights in the sky. There was a trained astronomer who was there setting up the telescopes and telling us what we were looking at. I must admit it was very cool seeing the actual rings around Saturn, but not sure it was worth $45. My wife did sign up for a free ukulele lesson. She had to get into the line at about 7:30 am to sign up. But she did have fun. We are not Disney Vacation Club members, but a good many of the people we spoke to around the adult pool were. We decided to take some time to check it out. The salesperson was very nice and friendly and not at all pushy. In the end we decided it wasn’t for us, but did get free tickets to the Luau for attending. I think Luau tickets were $115 or $150 per person (they had a premium ticket where you could sit closer to the stage – I don’t think that would have been worth it.), so we were glad for the savings. The show itself was fine. The highlight for me was near the end when some of the men were tossing flaming batons. There is a little shopping mail across the street with a “convenience” type store. It is an easy walk. We bought some fresh fruit there as well as some sandwiches and chips which we brought back to our room and ate on the balcony. The Aulani is built on the last of four man-made lagoons along the Ko Olina shore. I guess as part of the deal to build the lagoons for Disney, Marriott, 4 Seasons, there was an “ocean-walk” that was also created. The ocean walk is little over a mile long, and is laid out between the hotels and beach of each lagoon. It is heavily used by both walkers and joggers, but it was never crowded and we took some nice early morning walks.
Character dinner only!
We did the character dinner only. Good spread for buffet, characters came around several times. Property was beautiful and clean. Met expectations of high standards of Disney. Service and employees were best as always!!
No evidence of Disney !!!
Do not be misled by the advertising they do. There is NO EVIDENCE OF DISNEY here ! It's a beautiful resort, with a nice water slide, but don't go there if you are going for the Disney part. You and especially your children will be greatly disappointed, just like us a few weeks ago. In addition, it's super expensive to stay there, eat there, and do anything there.... not at all worth such a high price tag ! ( $800 a night for a room without a view of the pool or ocean ).