Family: Kids 17 & under Stay Free.
A family favorite, Aston at the Waikiki Banyan offers extra space, comfort, and convenience. This condominium property is located just a block from the beach near Kapiolani Park, the Waikiki Aquarium, and the Honolulu Zoo. It is the perfect family resort for those wishing to enjoy all the fun of Waikiki.
Each moderately priced condominium suite at the resort has air-conditioning, a separate bedroom, a fully equipped kitchen, and WiFi internet access. You'll also have your own large, private lanai, where you can look out over the ocean, the lush green mountains, or the Honolulu cityscape.
At Aston at the Waikiki Banyan, the atmosphere is relaxed and family friendly. Known for extra-attentive service, every child receives a gift upon check-in. The hotel also offers a spacious recreation deck (one of the best in Waikiki) for personal fitness and good, old-fashioned fun. It includes a large, heated swimming pool, two jet spas, a tennis court, basketball court, putting green, snack bar, and children's playground. A large picnic area with barbecue grills is available to all our guests.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Playstation 3 console in each unit
• Unlimited access to DVD movies and Playstation games
• In-room internet access
• In-room coffee and tea provided daily
• Daily newspaper
• Local & Toll Free Calls
• Daily in-room safe
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1046 reviews
Worst Decision EVER
My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made. I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating. DO NOT STAY HERE!!!!!
Horrible customer service
This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality. The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity. As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.
Would not stay again
Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back
Two week stay
We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.
Group of 7 Nice Stay
At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.