Hotel Overview

2019 Resort Added Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

Allegro Playacar is situated on the best stretch of white sand beach in Playa del Carmen. This family friendly, all-inclusive resort is surrounded by lush, tropical gardens looking out to the crystal clear waters of the Mexican Caribbean. This resort is ideal for small groups, family reunions, and gatherings. Allegro Playacar Resort is located approximately 40 miles from Cancun International Airport.

Features include unlimited meals, snacks, and beverages at four restaurants and four bars. Enjoy the disco, three swimming pools, tennis, basketball, and volleyball. Non-motorized watersports include scuba diving lessons. Young vacationers will love the Kids' Club, offering supervised activities away from mom and dad. After sunset, Allegro Playacar Resort's nightly entertainment includes local talent, staff shows, and a weekly Manager's Cocktail Party.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1991
Last Renovation: 2006
Accessible rooms: 3
Floors: 2
Total rooms: 286


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating Based on 7326 reviews
  • 5.0 star tripadvisor rating
    Amazing Hotel for family visit!

    My wife and I visited this hotel with our toddler. The resort is smaller than others I have visited in the area, but this is definitely my favorite one. It's not quite as much of a "party resort" as others, but I much prefer the relaxed family atmosphere found here. The food was great quality, our rooms were promptly turned down every day, and the hospitality was above and beyond what we have come to expect in a Mexico resort. The best part of this hotel is the Entertainment staff! These guys work extremely hard to make sure everyone is enjoying themselves! With zoomba, pool games, and many activities throughout the day, they really make this place shine! I am a volleyball player and these guys took whatever spare time they could to get some quality doubles games in with me, which I really appreicated! Thank you so much to Michele, Alejandro, Ivan, Paco and the rest of the Entertainment staff, you guys really made my stay extra special! I Can't wait to come back!

    Jun 20, 2019
  • 4.0 star tripadvisor rating
    Almost perfect except ....

    This hotel is fantastic, the Allegro team are so polite, professional and friendly. Hotel is very clean, beds big and air con worked really well. Location fantastic with a 20min walk into town or quick cheap taxi ride. Food was varied and really tasty. We tried the Italian, Mexican and for a surcharge had lobster and fillet beef on the beach. Can’t really comment on the evening entertainment as we didn’t watch it as was out most evenings or chilling out at the pool bar. Drinks are really good also. On arrival we had the hard sell about joining the 1st club but we politely declined and wasn’t bothered again to join so no issues there at all. The only issue which nothing can be done about is how thin the bedroom walls are. For our first four nights we have what seemed very loud neighbours. Only young lassies on holiday having fun and felt awful having to bang on the wall to shut them up but we just couldn’t sleep. Even with ear plugs they were still loud. Our other nights we could still hear the new visitors but thankfully they weren’t as loud but still not great. Unfortunately this did spoil our holiday so wouldn’t stay again which is a real shame.

    Jun 20, 2019
  • 4.0 star tripadvisor rating
    Great holiday

    Very friendly very comfortable. Caleb was very friendly and helpful. Would definitely return Food lovely, could be more varied Could mix up entertainment a bit, but was good. Pool entertainer very funny

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Outstanding Stay

    The hotel was excellent, as was the food and cleanliness of rooms. The only issue is there is not an adult only section- so if children playing or screaming are not your cup of tea then you may struggle. That being said the service from the staff was outstanding and a special mention for the entertainment team who work tirelessly for everyone to have fun.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    Amazing Resort!! Would definitely return!

    First time in Mexico and honestly had the most amazing time at this resort!! Resort/Facilities The resort is absolutely stunning, very clean and great facilities. There are 2 pools, the main pool where the entertainment is throughout the day with access to the bar and the second pool just behind. The resort has direct access to the beach which is gorgeous, the seaweed is regularly cleaned. One of the best beaches I came across on the trip, many other beaches are covered in seaweed. The staff are so lovely and willing to offer help in any way. We felt extremely welcome! Room We stayed in a double room which was spacious, with a TV, mini bar fridge (which is stocked up daily) and coffee/tea facilities. The bed was super comfortable and a good sized bathroom/shower. The aircon was great especially after a day in the heat. Each room also has a hammock outside which we loved. Probably our only issue was towards the end of the holiday where it rained over night for 2 nights, we had a leak in our room. Luckily it was not over any furniture and it was manageable with towels. Mentioned this to reception who said they would look into it and as we checked out the day after I cannot say whether this was fixed. Another note to point out is the noise level. We didn't have a problem but heard other guests mentioning it and I imagine it will vary where you stay in the resort. We stayed closer to the pools so if we were in the room in the day, we could hear the entertainment, but this wasn't an issue as we wasn't in the room for very long. You can also hear other guests in the room next doors quite clearly, seem the walls are thin. The staff are extremely helpful so I imagine if there are any issues, they will be more than happy to help. Food The buffet had a great variety everyday for dinner, and we tried each of the a la carte restaurants (mexican, asian and italian) which was great. Mexican was my favourite, down towards the beach. There is also a 24 hour snack bar. Breakfast is pretty much the same each day but loads of options to choose from, including made to order omelettes. Entertainment The entertainment staff were amazing, activities throughout the day like zumba, water aerobics, quizzes etc and then evening entertainment with a different show each night. The staff had great energy and got the crowd hyped up, whether you wanted to get involved or just watch. There was also a foam party in the main pool which was a lot of fun. Location First time in Mexico/Playcar and we didn't realise Playacar is a closed off area. It was very safe! 2 mins down from the resort there is a plaza with tourist shops, pharmacies, Starbucks (free wifi). To get into Playa Del Carmen I would say is around a 30 minute walk, which isn't so bad as only tourists staying in Playacar can enter the area so it is not busy and is a relaxing walk. Otherwise it is 5/10 minutes in the taxi, around £5. Playa Del Carmen is lovely, has a variety of restaurants and shops. Recommended activities - Coco Bongo!! we aren't really party goers but we booked this through the rep at the hotel and it was the best night ever - Akumal (swimming with turtles) - Xcarat! this was also amazing, if you are to pick one of the parks, this is definitely the best for Mexican culture, also booked in the hotel - Chitzen Itza - Tulum & Coba A huge thank you to Allegro Playcar for such an amazing time. We will 100% return!!

    Jun 18, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519