Hotel Overview

Welcome to Now Emerald Cancun, a family-friendly resort located in Cancun’s Hotel Zone! This unique Unlimited-Luxury® paradise is situated on a gorgeous sandy beach, with outstanding garden, lagoon, and ocean views. Here, you’ll enjoy gorgeous swimming pools, a luxurious spa, specialty restaurants and bars, and a section for adults only! 

Your Unlimited-Luxury® experience includes limitless gourmet dining and top-shelf spirits, a fully stocked in-room mini-bar, endless daily activities, live nightly entertainment, and more! Plus, you never have to wear a wristband during your stay, which means you get to enjoy total freedom throughout the resort! 

Swim in three beautiful pools and enjoy non-motorized watersports during the day. The Explorers Club for Kids and Core Zone Teens Club are also available to keep young ones entertained while you enjoy some time to yourself - especially at the Now Spa by Pevonia®. 

Eight gourmet restaurants and seven bars are available to you throughout the day and night, offering kid-friendly menus, grilled snacks, and even a non-alcoholic bar for teens! Live music, local entertainment, and an adults-only area with an exclusive pool, bar, and restaurant will have you enjoying your perfect vacation in paradise!

Location

Cancun Hotel Zone - Beachfront
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2019
Total rooms: 427

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Minimum Check-in age is 18 years of age (unless children are accompanied by adults)

General Policies & Fine Print

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 371 reviews
  • 3.0 star tripadvisor rating
    Great Position but needs a lot of Work!

    Well I will start off by saying the comments that I am making did not spoil our holiday but the Hotel was not as advertised from the initial booking. Firstly I would like to say that the Hotel staff from the minute we arrived to when we left were absolutely fantastic! They all need a mention but there are such a lot. To mention a few Abraham - Privileged Beach and Bar area, Christian- Entertainment, Johnathan and there was another young guy and the Lady that greets you fabulous in the French restaurant, Marco in the Italian, Angel - there are just so many I could go on forever! The restaurants were good although - the French /Italian / Asian were the best for food. The Mexican was ok but not the best surprisingly. The Asian restaurant looked a bit sparse and was very dark and I felt needed a bit more atmosphere better decor furniture and definitely better lighting, everyone was getting out their phones to read the menu because it was so dark! Even the waiter was struggling to write things on his pad. Also one of the restaurants which we were led to believe was still available was in the adult pool area and would have been really nice but it ways empty and had no roof on it or partly tied on with rope and when it rained was full of water! The cafe was a really nice touch and the Privilege Bar area, there was also another bar on the other side of the reception a area. The reception area was very dark at night and again needed better lighting. The Hotel itself is in great need of a complete refurbishment it is very 70’s - there has been no refurbishment anywhere as far as we could see. There is some general maintenance happening - painting and a few repairs here and there. The rooms are very large - we had a junior suite with a plunge pool. The rooms were clean but again in need of some major refurbishment. When we arrived in our room it smelt very damp but this did clear as we had our doors open. You could see though that the wooden decking around the pool was very warped and some was a bit rotten. Also outside our room there was an ice machine but this was not working, also when speaking to other people none seemed to be working around the hotel. There are also some Health and Safety issues around the Hotel, as we noticed that there were heavy glass doors that opened out onto concrete steps - this was very dangerous when trying to open from the steps as the doors are very heavy. It is a shame they did not do some refurbished so people could see what they were getting maybe in the future of how it would be finished and look! Then do a soft launch! We were also asked to go to another hotel to learn about the brand as it had changed brand - this turned out to be a selling exercise for Unlimited Travel a membership. We actually know that some people we’re hassled to go as they did not agree to go they were constantly asked again - not really what you expect in a hotel. Despite all this we enjoyed our holiday and the staff were all brilliant and we met some great people. We did book this deal as a Rebranded, Refurbished hotel - yes is was rebranded and part of AM Resorts but no refurbishment had happened!

    Nov 18, 2019
  • 3.0 star tripadvisor rating
    Now Emerald a work in progress

    Several areas still under construction/renovation. Service is top notch except at the lobby bar moments. Special mention to Elias at the Scores bar, Maria at the pool, Eddie at the Spices restaurant. UVC Personnel is always chasing you to offer something and this is really annoying.

    Nov 17, 2019
  • 3.0 star tripadvisor rating
    Now Emerald Cancun

    Beautiful resort , great food , good entertainment with James! Lots of this too do for kids and adult ! Very be resort. Beautiful beach. Very nice people. The rooms are very spacious. Karaoke , fire show and more

    Nov 17, 2019
  • 3.0 star tripadvisor rating
    Beautiful place except for roaches and construction

    The resort rooms were beautiful, the staff was great. But there were roaches in our rooms, and there was almost constant construction everywhere. Even as a Preferred guest, the amenities didn't seem any different. The Mexican restaurant, in Mexico, was the worst on the resort.

    Nov 15, 2019
  • 4.0 star tripadvisor rating
    Great Time!

    This was a 4 night/5 day girls trip. We had the best time. I was worried before we left because I read some bad reviews. I have been to some bad all inclusives in the past. This was not one of them. Yes, it could use some updates here and there. It was clean. The restaurants were wonderful. The French and Pan-Asian restaurants had delicious food. Everyone that worked there were so nice. They made the trip. I have some shoot outs. Alex-pool concierge, James, Jorge and Karla-entertainment, Miquel-buffet server, Jonathon-French restaurant server, Angel-VIP Service and Fredis-valet. It was just bought in June so they are still making updates. It also changed from all adult resort to family-friendly resort. I would prefer all adult but the kids there behaved. Great Trip!!

    Nov 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air: PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 102319