Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6164 reviews
  • 1.0 star tripadvisor rating
    This is not a four star resort!!

    I will be brief because most people don’t want to read a lengthy review. 1. You don’t get what you pay for at Dreams. It is very overpriced. 2. AC in the rooms is horrible. The AC system is old & out-dated. 3. Knats & bugs in the room. 4. Lots of noise at night regardless of the room location. 5. Vendors are allowed on the property & always trying to sell something. I thought all-inclusive meant “leave me alone so i can rest my mind & my body.”. Dreams gives it a new definition. 6. Avoid eating in the World Cafe Buffet restaurant. The restaurant is hot & the food has no flavor. 7. Bartenders are nice but they don’t know how to mix drinks. Avoid the mixed drinks. 8. The big band of seaweed arriving from the east is horrible. It stinks & no one can enjoy the beach. The one positive is the staff, especially Gigi & her staff who are in charge of entertaining the audience at night. They do a great job!!

    Jul 17, 2019
  • 2.0 star tripadvisor rating
    Solid OK

    Overall I'd rate the resort an OK, it depends on one's expectations and the price point you're able to book. We got a deal at less than half the rack rate, so this helped. Was here for a wedding, so had lower expectations. Food was very hit or miss and definitely not gourmet, I'd compare it to a highway Holiday Inn. Drinks were good for an all-inclusive and did include some mid-shelf liquors. The grounds were nice, tastefully landscaped. Lobby was lovely, expect for the furniture which was tattered and stained. The room was fine, fairly quiet and decently clean, but did smell musty. We never had enough towels, given 1-2 a day. The quality of linens was very poor; stained, frayed edges of towels, bedding stained. Beach was more like an open dump than a usable shoreline. I understand the difficulty with seaweed and agricultural chemicals from Africa causing a bloom, but the resort had only one person cleaning it. The stench was horrific and was a three feet high mound along the shore in places. Pools were comparable to a municipal or YMCA public pool in the summer. Uncontrollable children were everywhere, screaming, running by the pool and being awful. Resort led these strange very loud dancing sessions for the kids for hours every afternoon, with very inappropriate music for 6 year-olds. I came here to relax and this was not possible by the beach or pools. There was no enforced Adults-Only area, the herds of kids were everywhere and even the in the nightclub after midnight, the staff did nothing even after requests to make them leave. I'd not return to this resort. Good if you have lots of kids and low expectations for food/service. In future I'd go to an adults-only resort.

    Jul 17, 2019
  • 4.0 star tripadvisor rating
    Pleasant stay

    We stayed here for our first time to Mexico and went for the all inclusive option. The staff are friendly, plenty of activities on everyday and night at the resort, the food is pretty good in all of the restaurants, no mosquitoes and a great kids area. The grounds are exceptionally well kept, the staff do a great job. Rain or shine they are always out cleaning. Now the negatives - and they are pretty small but it’s worth saying why it’s not 5 star in my opinion. You won’t get in the sea due to the seaweed (it smells) which, granted, the resort can’t help and they do clean the beach everyday - obv they can’t clean the ocean though. The beach is useable at least. Parts of the hotel could be improved - ie bathroom fittings, low water pressure, kinda noisy buildings through the night you can hear neighbours doors opening etc. Tv was old, channels poor. Also, and I may have misread the website, but the kids area is only good for kids 3 and up, we have a 2 year old, so the cool slides they have on the website we couldn’t use and parents aren’t allowed to go into the kids area we were told. The check in process could be improved, we went for preferred guest but took us days to figure out exactly what that meant. We were shocked at the wildlife around the hotel, however they are harmless but it would have been nice to be explained these things at check in. They have a preferred lounge which is great, but it’s a separate key card to carry around - surely in today’s era your room key could also access that room as it’s a pain to carry two cards around all day. Finally the sun loungers around the pool are pretty basic, and could be better. Otherwise it was a really good stay, very friendly and helpful staff. We would def come back in the future.

    Jul 17, 2019
  • 4.0 star tripadvisor rating
    Beautiful Resort for our family's "2019 Excellent Adventure"

    This was our family's 11th "Excellent Adventure", and our first to Tulum. We've been to several all-inclusive resorts in Mexico as well as properties in Belize, Jamaica, Grand Cayman, and Roatan. Dreams Tulum is a very well managed resort with excellent activities and restaurants, and has traveler friendly features like adult-only areas, "no reservations required" specialty restaurants, and a separate "activities" pool. The staff provided us excellent service in all areas of the resort. A special "Thank you" to Alma in the Seaside Grill is much deserved! While the resort did everything possible to remove it, the area was experiencing large amounts of seaweed washing onto the beach, making it virtually unusable. It's unfair to hold the property responsible for this weather related condition, but it's also impossible to thoroughly enjoy a beach vacation when you can't use the beach. Two other points to consider when choosing Dreams Tulum: It is 1 1/2 hours by bus/van from the Cancun airport. There are many, many other resorts much closer unless you are interested in the Tulum ruins. Unfortunately, no one in my family was. Secondly, the property is isolated on the coast, so walking to nearby shopping, beach bars, or restaurants isn't an option. Everyone on "Excellent Adventure 2019" said it was "one of the best". But then they say that every year .....

    Jul 16, 2019
  • 2.0 star tripadvisor rating
    Honest experience - UK Couple

    Dreams Tulum Resort has to be one of the most disappointing holidays I have been on. Me and my partner are from the Uk and we have spend a lot of money coming to Mexico for ten nights. When we arrived we was treated very well with a “Welcome home” and a glass of champagne, and we at this point thought “here we go, I cannot wait to relax” From here we have found the food average, the staff average, adults entertainment average, drinks average and cleanliness average. I do not want to put anybody off staying here as there are a few good moments we have had, but our experience here has been nothing but a disappointment. We have purchased a Junior suit room and we have had the following issues Keycard not working: We have had the problem of our key card not working around 8/9 times. When we call the reception all we got was ok we’re fix it and nothing would get sorted. Not even anybody showing up at first! We went to the reception and again nothing sorted. This at one point stopped us leaving our room for three hours as we knew we could not get back in! We asked our room to be changed and ask to speak to manager and all of a sudden, you guessed it... sorted. House keeping: we went two days without a change of towels. In fact we had no towels full stop. Mini bar gets changed when they feel like it and room is NEVER cleaned. Room service: Do not order the breakfast to your room as it is cold NO WATER: We also went three hours with no running water just as we wanted to go out for dinner. Staff issues: When you ask for a drink at meal time it’s common for them not to return with your drink as they forget Reception desk: only are welcoming when you first arrive. Otherwise no eye contact is made when you have an issue, and seem to just want you out the way. Pool are and beach: Two pools one, one which has a swim up bar which is very un hygienic. Common to have empty drink cups around it and insects dead in the pool. Oh and you may find plasters in there as well! The other is ok, but very warm and boring. The sea is practically impossible to go in as the sea weed is awful here. Not the hotels fault though, just it is what it is. Good times were made here by ourselves and not the staff in my opinion. 24/7 you have someone trying to take a picture of you and the shops are a rip off! You need trousers to eat in a few places and if you are like me don’t have any, you have to pay $89 USD to buy some! PREFERRED SECTION: DO NOT BUY WASTE OF MONEY. ALL YOU GET IS A BEACH WITH A BED THAT YOU CANNOT GO IN AS IT IS TOO ROCKY. THE BEDS ARE A COST AFTER YOU USE THEM FOR TWO DAYS. Also you get a lounge which UNLESS if you like playing board games is a waste of money. MY ADVICE! IF YOU LIKE QUALITY AND LIKE ME BELIEVE IN “ WHAT YOU PAY IS WHAT YOU GET” THEN DO NOT STAY HERE. THE HOTEL SEEMS IDEAL FOR FAMILIES BUT NOT COUPLES! ALSO ALCOHOLIC DRINKS ARE POOR! IF YOU WANT TO GET DRUNK DRINK THE WINE!

    Jul 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519