Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6084 reviews
  • 5.0 star tripadvisor rating
    Excellent place to visit

    I would highly recommend this facility to family and friends. The staff was very friendly. The facility was absolutely beautiful the food was delicious in every restaurant. The activity staff was excellent

    Jun 19, 2019
  • 2.0 star tripadvisor rating
    Not a good experience for a first time visit to a resort

    If all resorts on the Riviera Maya are like this one, I will Air BnB it on my next visit. Front Desk staff at check-in was not friendly, he actually grimaced when asked to repeat something. Did not have the same in-room amenities that our friends had. No coffee maker in rooms, had to order through room service which took 45 minutes (one coffee cup even had a chip out of the rim). Was here on business and host selected resort. Most people in group told host to not use resort again.

    Jun 18, 2019
  • 4.0 star tripadvisor rating
    June 2019 Vacation

    This was our first time visiting Dreams Tulum. The resort itself is beautiful! Grounds are meticulously maintained and constantly being cleaned. Not much wildlife to see...mainly iguanas hanging out by the pool/beach but that was about it. The only restaurants we got a chance to visit were the Steak, Italian and Mexican. The steak restaurant was our least favorite. Mexican was OK but typical for an all inclusive. The Italian was our favorite of them all. Best dinner of the week by far!! The buffet was excellent for breakfast. Had tons of choices and everything was fresh. Dinner was OK at the buffet but nothing to brag about. Also, the Barefoot Grill for lunch was amazing! You could walk right up out of the pool and grab an amazing lunch whenever you wanted! Our room was on the 3rd floor in building 7. Air conditioning was not so great (our room never got cooler than 74 deg. F). And what was weird was that the only ceiling fan in the room was located over the sitting area instead of the bed. Other than that, room was very clean and comfortable. Beach area was rather small and is LOADED with seaweed and rocks making it un-swimmable. In fact, we never even went in the ocean and spent most of our time in the pool. Obviously, no fault of the resort's. The staff worked tirelessly to clean up as much of the seaweed as possible every day. Very disappointing! The pool is where we spent most of our time. Plenty of space for everyone and the swim-up bar was super convenient. Bartenders were always happy to get us whatever we wanted. The resort staff planned plenty of activities for the guests in the pool which was nice. Even if you didn't want to participate, you were still entertained just watching. Foam party was the best. We had a blast! Overall, it was a nice trip. Wish it was a little close to the airport as the drive was just over an hour long. If you want great service, this is a great place to go! Well done Dreams!

    Jun 18, 2019
  • 3.0 star tripadvisor rating
    Unhappy

    Security cameras don't reach part of the pool where, my wife lost her cellphone wallet, and the staff wasn't to interested in helping, my suggestion is that every area should be cover, it will be safer for everyone. Some of the servers at the coco cafe needs to understand that they are there to satisfy the customer or to argue and try to be smart trying to make look that you order the wrong way, knowing they made it wrong

    Jun 18, 2019
  • 3.0 star tripadvisor rating
    Resort amazing food subpar

    Resort was beautiful, staff was excellent, hotel rooms were very nice, food was subpar. Cheap americanized food, dessert was horrible, the frozen dessert at your local grocery store tastes better. The Mexican restaurant was cheap americanize food. The one time they got right was on wednesday night they had a fiesta, the mexican food tasted authentic! That was the only time I really ate a lot of food on the trip. Don't get conned into their timeshare when you arrive, just ask for your room. You will waste half a day.

    Jun 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats; Swift Air: PC 18-229, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 61919