Hotel Overview

2019 Resort Added Values
Extra Value: Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. 

Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.

Location

Tulum
Cancun International Airport (CUN) : 68 miles

Property Information

Year Built: 2000
Room: 307

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Hotel Details

Onsite Dining

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Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6201 reviews
  • 1.0 star tripadvisor rating
    Not allowed in the Restaurant

    Tonight I was denied service at the Italian restaurant on the resort because I was not wearing pants. I’m wearing a pair of pressed designer shorts, button down shirt and a pair of boat shoes. I’m not wearing cargo shorts or flip flops. I’m in my 40’s and attempting to have a romantic dinner with my wife. This is the worst policy I’ve ever seen upheld at a resort. It’s an all inclusive. There were people in the restaurant in jeans and t-shirts, but I can’t go in because I have shorts on. Beyond furious!!!! Worst service ever!!!!!!

    Aug 18, 2019
  • 3.0 star tripadvisor rating
    Mixed feelings

    Pros: basic room very modern/clean, food choices above average, good location for excursions (Cobá) to various ruins, friendly staff that works very hard, decent entertainment, grounds were beautiful, neat assortment of wildlife around grounds (non-threatening) Cons: attended presentation to offset cost of an excursion for vacation club which took much longer than promised and the three person approach (read car dealership experience) was NOT something worthwhile. Bad start to a vacation. Seaweed problem is awful. They work hard to remove but this isn’t a swimming beach and smell like sewage treatment plant while removing ( no smells during day/eve). Waited to be seated for over an hour last night when only #2 on list. They seated a party of three dozen over three chained tables (poor flow management). Overall... I would not return to stay here by choice. However, I would not complain if had to stay due to attending destination wedding, etc. May consider if great price compared to elsewhere. Tip: They are closing Temple to climbing next year forever (neat experience) so one should go if on their bucket list.

    Aug 18, 2019
  • 5.0 star tripadvisor rating
    Amazing entertainment staff!

    Ricky,Andrea,Gigi,Victor and Aranza were the best entertainment staff. I don’t know how they do it keeping their energy so high. They were all ways around if you wanted to talk to them and I know my mum and dad enjoyed talking to them. Overall the resort was amazing and staff were around when you need them. If I had the chance I would definitely go back again!

    Aug 17, 2019
  • 5.0 star tripadvisor rating
    A wonderful experience

    My children asked to return to this resort before we even left. We arrived 2 days before our original reservation. After a shaky start (due to a mistake at the last resort, not Dreams Tulum), the people who work at this resort worked tirelessly to make sure we had an amazing trip; specifically, Luis Gonzalez in the UVC, Mario Juarez the concierge butler at the Preferred Club Beach, Restaurant managers Raul Balam and Rafael Pat, Claudia Xool the hostess, and Uriel and Talicia in the Preferred Club. All of these people were never endingly nice and accommodating; they went above and beyond at every turn to make sure everything was amazing at every turn. Our initial room was nice, clean and modern. Our second room was authentic and gorgeous. The preferred club beach was kept clean, the beds, chairs and palapas constantly serviced with a smile and super comfortable. We snorkeled, swam, walked to a cenote, explored and enjoyed everyone and everything. The pools were easy to find a seat at, kept clean, and provided a great place to take a dip. The food and service at the restaurants was exceptional. The resort was well laid out, with stunning grounds and views, and it was fun to wander around in the gardens and between the buildings. There was a great mix of activities for both kids and adults to the point that we were all tired at the end of the day but looking forward to the next. The kids club was clean, nice and fun. The one issue we had while we were there were the towels. We never seemed to get fresh towels and getting new ones took a while. Although the resort appears to be one of the older ones, the feelings you get from the people there and the experience made it one of our favorites.

    Aug 16, 2019
  • 3.0 star tripadvisor rating
    Overall enjoyable holiday, but would not visit again

    We vacationed at Dreams Tulum from August 3rd to August 10th. My husband and I are relatively new UVC members. This resort is nice, though not nearly as nice as our home resort (Secrets Wild Orchid in Montego Bay, Jamaica). The beach is nice but was plagued with seaweed and the water is full of large rocks which makes it difficult to navigate. The good: • The fire show was terrific. • Edgar at Porto Via restaurant was very entertaining and made us laugh. • Daniel at the World Café was very helpful to us in dealing with our daughter’s allergy. He walked us through the buffet to identify what was safe/not and he offered to have the kitchen make items on request for our daughter. • (Super) Mario, the concierge at the Preferred Beach provided excellent service with a smile. • Andrea from the entertainment team is wonderful. The not so good: • We had a swim out room. There were no beach towels when we arrived. We had to call down to get them delivered. • The room was not prepared with towels, robes, slippers, glasses etc. for all four us when we arrived. Every day the cleaning staff would remove towels/robes (even if we left them hanging to indicate we didn’t need them laundered) and they would not replace the towels, so we had to call down to get new items delivered. The cleaning staff removed glasses but didn’t replace them. We had to call down to get them delivered. • Halfway through the week the operator started referring to us by another family’s name. Not ok, especially when you are a member and a preferred guest. • The food was not nearly as good as at Secrets. Overall we had an enjoyable holiday, but I would not visit this particular resort again.

    Aug 16, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see applevacations.com/faq), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519