General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3104 reviews
Ocean View & Diamond Club at this Wonderful Resort!
We really love this resort, been there 5 times. It’s not the newest or the fanciest, but the location, setting, ocean, snorkeling and staff make it feel like a second home. It’s a small resort. The design and layout of the restaurants, amenities and rooms is simple. Many of the staff have been here for several years and work well together. The daily itinerary for entertainment, meals, bars and activities is very well organized, and way more punctual than most of the guests! This last trip to Memories Jibacoa was last minute. We were at the airport literally 36 hours after we booked, and immediately relaxed into the vibe of this lovely resort and its people when our bus transfer pulled in. The perks for Diamond Club are listed on the website. Early check in, late check out, if available. Concierge service in the lobby. Daily water, beer and pop in the room. A la carte breakfast and lunch. Premium alcohol. Designated beach area with a bartender… It may not sound like much, but it’s really awesome! Our Diamond Club bartender Senia was one of the hardest workers I’ve ever seen. Whether you wanted a cocktail, beer or just water, it was service with a smile! She genuinely wanted to keep us in beverages. We were definitely never thirsty! I would recommend bringing travel cups to save on plastic cups and straws. With Diamond Club comes a la carte breakfast and lunch. One of my favourite parts of this was the server Elaine. And of course the food. But it would not be the same without Elaine. She fills the room with an energetic hospitality. The breakfast “mini buffet” arrives at the table with cereals, breads, fruits, yogurt, juice. As you sample that, your ordered breakfast arrives. And it is fast! Don’t think that dining a la carte means you will spend an hour or two sitting at the table instead of on the beach. It is great! Never rushed, but we also never had to wait. The lunch menu choices change daily, and some of the options were definitely cruise menu worthy. The best I’ve had in Cuba! We did not eat at the buffet for any meals. Also with Diamond Club came our manager, Sarah. She is truly made for the hospitality industry. I thank her for all her suggestions and help. Whenever I was in the lobby, I would stop by her office just to say hi. She is really that sweet. There is also a special dinner on Thursday night at the beach grill for Diamond Club members. Surf & Turf! The tables were set for 4, so my husband and I dined with a couple we sat next to on the beach for most of the week. With our little bit of French, and their little bit of English, we had a blast! In addition to the Diamond Club upgrade, we also upgraded our room to ocean view. There’s no going back from an ocean view. As a very early riser, I would be on the balcony reading before the sunrise. It was a delight to see the resort come to life every morning. I would stop at the lobby bar for a cappuccino, then down to the beach I would go to watch the sunrise with all the other early risers. Pretty much the same peaceful group of people every day. Our room was right by the marina/gym. This is where the Diamond Club beach area is. Our housekeeper Juliette was great. Thanks for all your hard work! And regarding the beach, there was absolutely no battle for shaded loungers on the beach. There’s plenty. And bring your snorkels. Right off the beach there’s lots to see. Talking about the gym, if you like a morning stretch/yoga class, as I do, don’t miss it. It seems that whenever we are at this resort, Kenia is leading the class, although she is not the regular instructor. But she is amazing at what she does. I look forward to this every day. Kenia also gives great massages if you want to try out the Spa. I also look forward to seeing either Alizaida or Eduardo at the lobby bar! When I first began coming to this resort, it was Breezes Jibacoa. They had a signature coffee with coffee liquor, rum, milk foam, espresso, and warm milk. Alizaida and Eduardo are specialists at making this drink since they’ve been at this resort for 20 years! The younger bartenders won’t know how to make it. But when Alizaida saw me coming, she would smile and know what I was going to ask for! The entertainment team is fantastic! I wish I could remember all the names! Marcos was everywhere! Another hard worker! He led many of the activities, which led to many prizes! Mylene has been a very engaging member of the staff as well for many years. I always look forward to activities that she is a part of. DO NOT MISS CUBAN DAY if you are at this resort. Friday is a real party, with Cuban day activities and bbq on the beach. Because it rained on the Friday we were there, the party moved to the covered area just outside the lobby. They take Cuban day seriously! The food, drinks, entertainment, dancing, costumes, and energetic vibe felt even more intense in this smaller area than it would have been on the beach. It seemed like every member of the staff joined the party, let loose, laughed, danced, and had a great time. Looking forward to returning!!
Once again a truly awesome trip with 10 of my wonderful Zumba girls to Memories Jibacoa. We visited last year same time and loved it! Thanks to an outstanding leader David who runs the resort and his exceptional staff we had the best time! This resort has so many return visitors thanks to people like Kiki who promptly took care of anything we needed, the incredible entertainment staff who always go above and beyond to keep everyone happy and entertained. Marcos Yani Yendre Victor Augustine Oralis (my favorite beach bartender for margaritas on the Rocks!) and so many more. Sorry if I'm spelling names wrong. You all made our trip memorable. My morning latte girls in the lobby bar and those who remembered my favorite wine in the evenings. My wonderful servers in the restaurants, Nelson my main omelet guy thanks! All our lovely cleaners who always left our room sparkling. My friend Carlos the gardener who always had a smile and hello. You cannot go wrong at this resort folks. Beautiful place, beautiful beach, beautiful people. See you again soon Memories Jibacoa.
Total Relaxation in a stunning setting.
This is the place I come to get away from it all. The scenery surrounding the resort is stunning. The staff and ambiance , in my opinion, cannot be matched . The rooms, although not luxurious, are large, comfortable and spotlessly clean. Everywhere around the resort you can find staff taking care of every aspect. The management staff are conspicuous and available. The general manager, David, responds rapidly to any concerns. The food and beverages manager, Miguel, can be seen in the restaurants, not only supervising, but helping out as well. I found the service in the buffet exceptional this time, nothing was too much trouble. I am a very regular visitor. I have been to a couple of other Cuban resorts, supposedly 5 star, but Jibacoa supersedes them all. Just to be greeted every day with such friendly smiles, I wish I had this in my daily life. Kiki and Sarah are available in Guest Relations working calmly and professionally. I wish I could name all the staff to thank them personally for another wonderful trip. See you soon.
Scuba Diving Trip
Just arrived home after a 14 stay .Weve now been at this resort for a month in the last year and love the diving here.Aundre and all the dive staff are the best and are always excited to take divers out.As for the resort nothing but but good things to say about the resort and all the staff .Thanks again David. See you in May Daryl & Carol
All-inclusive fun Cuban style
In Cuba there are other beaches, similar foods, good rum drinks, live bands...but I can't believe other resorts in Cuba have the familial warmth and team spirit of the staff at Memories. Yanni, Marcos, Gendri, Victor, Maylinn, Alejandro work tirelessly to entertain, teach, and just set the tone for grownups fun. I learned from Neyda it is the land of mi amor. I learned how to shake the best margarita from Aurelius. Finally I learned from David, the General Manager, that attention to detail and special caring is a trickle down concern. Go! You'll have fun!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319