General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3196 reviews
I am not long back from another visit to this hotel which continues to improve all the time under the management of the Memories brand. It was the first visit for me at this time of the year and I came prepared for some cooler evenings which had been forecast. It was actually a nice change from the usual hot and humid nights. Really, there is nothing to complain about although some seem to find fault in anything that they can for no reason whatsoever. Food is good and plentiful in all restaurants including the buffet where you will always find something to eat. Staff are one of the things that make this resort and everyone regardless of their role goes out of their way to ensure that all guests have the best stay possible. Location of the hotel is in a quiet, unspoiled and beautiful area with lush green hills one side and a coral reef the other just a few meters from shore, making it possible to go snorkeling directly from the beach without having to take a boat or pay for an excursion. It is a great place for nature lovers and also a good place to come and de-stress and do as little or much as you want. A short car ride from many attractions that Cuba has to offer also make it a great base to explore. The close proximity to Havana makes it also a popular location for people looking for easy access to the capital city. See you again soon
Stayed at the most amazing memories Jibacoa .. we can not fault anything. The staff are amazing and so helpful, the best we have ever experienced. I was made extra special by Jean Short who took the daily yoga class on the beach.. she made the yoga very accessible to all. Very relaxing and a great way to start the day.. such a lovely person.
We have just returned yet again from another fabulous vacation at our "Cuban home". The weather was awesome, the food was good and the rum was good AND plentiful!! Thank you so much to the staff of Jibacoa, who make this such a special place to visit each and every year. David, Kiki, all the ladies at the front desk, Juan Miguel, Ariana, Oralys in the the Buffet and beach bar, Damaris in a la carte reservations, the lady who cleaned our room every day, Yendri, Marcos, Janny, Victor and all of the other entertainment staff, the student, Jose - I only mention a few; everyone here is just fabulous and treats us so royally. They are they reason we keep coming back! Looking forward to our next trip "home" already.
Home away from Home
We have traveled to this region of Cuba in the past , even stayed at this hotel :-) actually many times , this is like staying a a oasis in the middle of a beautiful non inhabited area of Cuba , not in a line of hotel after hotel . The staff the locals the rich lush environment just cant be improved upon really special ,. this time the beach was better than perfect something that in the month of February I am told by management is a un known do to winds and current this time of year , well we weer lucky 10 days of great beach weather no red flags and even i WENT IN .
Butlins in Cuba
My husband and I have been all over Cuba and obviously love the country which is why we return. This hotel was a Virgin Holidays package. The hotel is advertised as a QUIET resort away from the hustle and bustle and noise of Havana. This maybe true until you get to 10am then the entertainment team never stops until 11pm at night. Around the pool is well maintained and could be a relaxing haven ,however drum and bass club music starts once the water aerobics finishes, it is so loud you can hear it through noise cancelling headphones if you want to listen to your own music. Groups of people who wanted to drink all day and play volleyball in the pool was something else to endure ,not that I have a problem with that I am not the fun police I just wanted to be aware of the type of hotel this was before I booked, so if you believe the website about been a tranquil resort think again. The rooms are always basic in Cuba and clean here was no exception the maids work long days and very hard ,our room was spotless every day and we never had to ask for towels or water in our room. The beach is not as nice as the south side of Cuba but this is not the hotels fault just be aware of the false pictures which show white sandy beach,. There are vendors on the beach asking for you to buy things also I spoke to them in spanish and we were not bothered again however there was no mention or a warning of this prior to our visit . The waiting and bar staff are very professional and always pleasant. The food is appalling, to the point you don't actually recognise what it is, appart from the fruit which was fresh and delicious. As I put earlier in this review I have spent time in different parts of Cuba and always enjoyed the local cuisine to the point where I was actually looking forward to eating the Cuban menu again ,BUT, this hotel trys to cater for a European or Canadian palate and my God I wish they wouldn't. This is to British holiday makers the equivalent of Butlins holiday camp trying to do a Cuban holiday can you imagine how horrendous that would be? There are much better places to stay in Cuba and any one who has been here and been put off ,don't be, Cuba is a beautiful country with fantastic culture and traditions to see the real Cuba and taste the food stay somewhere else.
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319