General Policies & Fine Print
Check-in Policy -
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy -
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3015 reviews
Most amazing place
Was here for a week from 02nd Sept - best time ever. Hotel is amazing - upgraded to a sea view room and diamond club - well worth it. Hotel is gorgeous, spotless clean everywhere. A/C is noisy - but it does the job of keeping the room cool. Comfy beds, and rooms serviced every day. Beach is fantastic, plenty of sunbeds with free watersports. Im a picky eater, but never went hungry. Breakfast there was plenty of choice, omlettes, bacon, pastries cheeses meats etc. Had lunch every day in the beach bar which does burgers fries etc, and dinner was different every day - with good choices. Doctor on site is a great advantage. It is a bit costly, but great to have it there plus they went off and got the anti-biotics for us - Really great service. Staff here are the best ever - totally focused on making you have the best time - They offer Yoga, Spanish lessons, Dance classes, Water fitness, beach games, Tennis - and lots more. Did the day trip to Havana, Kiki helped us out here - brilliant trip. Highly recommend this resort - we will be back for sure
After spending our first 4 days in Havana we arrived at Memories for a 10 night stay. We arrived at 11am but could not check in until 4pm but our luggage was stored securely in reception while we enjoyed the hotel facilities. Our room was on the upper floor In a quiet location as requested overlooking the beautiful gardens. The beach & pool area were lovely for relaxing with plenty of loungers & shade from the sun if required. There were bars at the beach & pool, as mentioned by other reviewers drinks are served in single use plastic tumblers, as we were aware of this we took our own reusable plastic picnic type tumblers, which the bar staff were happy to refill. If you are sitting in the beach restaurant, reception bar, piano bar or any of the restaurants, drinks are served in glass. Staff are friendly, hardworking & service excellent. Evening entertainment was very good & varied, the Opera & water ballet were excellent. The only thing we were disappointed to see was the use of an Alligator & Horse for entertainment as part of the Friday Cuban show especially as the Alligators mouth was bound. Tourism providers are increasingly moving away from supporting the use of animals for entertainment due to animal welfare charities highlighting the cruelty & suffering caused, please exclude the animals from the show. We ate at the Italian & Cuban beach restaurants, the Italian was our favourite the food was beautiful. The buffet restaurant although there were always plenty of choices, it was repetative & the food oftern lacked flavour. We made friends with all the cats & dogs as we love animals, they were all very friendly & loved a cuddle! Overall we enjoyed our stay, it was very relaxing, just what we needed after a busy 4 days in Havana & a well needed break from work.
Another Tremendous Experience at Memories Jibacoa
We returned to Memories Jibacoa after being away for two years, as we were evacuated on Sept. 8, 2017, in Hurricane Irma. We had a very good experience again at our resort, which feels like "home" to us. The manager, David, was especially kind, checking in on us often, and responding to our needs in a very helpful way. Kiki, was his usual friendly helpful self, connecting us with anyone we needed for the enjoyment of our two weeks in Jibacoa. We found the reef in better shape than we expected and enjoyed snorkeling,often two times per day. The food, again, was very tasty, varied, and met our needs every day. We especially liked the Gourmet and Bella Cucina a la carte restaurants. The staff were especially friendly and responsive to all of our needs. This year, we found the Wifi has improved greatly over past experiences, allowing us to post pictures every day on our facebook pages. Our room in the upstairs Oceanview sections was very comfortable, with a scenic view over the ocean. In terms of trips, we especially liked our experience at Hemingway's museum in Havana and in Cojimar and our two day trip to Vinales with Humberto Mesa as our driver/guide. We had excellent weather with day temperatures between 32 and 34 C and the surface ocean temperature around 30 C. Entertainment was of a high quality and very enjoyable. I had two massages with Kenya which were very relaxing and enjoyable. We connected especially well with Roger in the buffet, Nelson at the egg station, and Nivaldo in Nautical services. We would highly recommend memories Jibacoa for an all round great Cuban experience and memorable holiday.
We decided to como tontis resort because a friend recommended it and he was right. Every worker welcome you with a smile and a warm service. The pool was clean and good animation all the time durin the day and at night time. We felt like home
It was our first time at this hotel and for sure wont be last one. We had a great experience, all staff were friendly and always trying to give you the best service. The food was good in general and the room clean and comfortable. We do recommend this hotel for a family vacation