LocationPlaya del Carmen - Beach
General Policies & Fine Print
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11833 reviews
We were a group of five: me, my husband and three adult children. We had an absolutely wonderful vacation. We found the staff at La Perla very helpful and always ready to satisfy our every whim. We enjoyed the pool, the beach, the catamaran and kayaking. We enjoyed the restaurants. My daughter is vegetarian and she almost always had something to eat, or she'd simply duck into the buffet and then come back out to join us. It was a very relaxing hoilday. The rooms were beautifully equipped. Since we use the gym we enjoyed the coffee and snack nook in the back of the lobby. I would definitely go back.
Amazing, Relaxing, Perfect for a Honeymoon
We had a swim-up suite with butler service and it was amazing. The food was delectable and the staff were all very friendly and seemed extremely happy. My husband and I just came back from here about a week and a half ago and wish we were back already! It was pure luxury and I am so glad we chose Paradisus for our honeymoon. One of our waiters, Innocencio (may have misspelled), was amazing! Our butler, Alejandro, was spot on and the person in charge of entertainment..i dont think i caught his name, but he knew my husband and my name after the 1st day and made everything so much fun. We were greeted with champagne and left feeling totally relaxed. Do yourself a favor and book a stay now!
Mother Daughter trip
My mom and I went to Mexico to spend time together and relax after my dads passing as he wished. We had an awesome time at paradises , the staff was wonderful especially our friendly servers at Hadar during our morning breakfast, Diego and Carlos who made our mornings start off splendidly and with great conversation. Brought our coffee first thing and how we liked it after our first day. They were attentive and hospitable Make sure to ask for their section. Gracias!
The Perfect Honeymoon
We stayed at Paradisus La Perla for 10 days in August as part of our honeymoon. From the second we arrived to when we left it was totally and utterly perfect. We were greeted with cool towels and a glass of fizz. We were shown to our room which was stunning! It was located on the top floor. Personally I think people used the Jacuzzis on the balconies more than the swim up rooms. The hotel is stunning and well designed. The pool areas are lovely, attended, well kept and never over crowded. We spent most of our days chilled out drinking cocktails at the pool bar. There are many bars and restaurants and we ate in a different place every evening. We had so many favourites but La palapa for lunch was amazing! Before our trip we had done our research and booked into Passion. It is the only restaurant you need to pay for and comes with 5 stars. It was a beautiful restaurant and worth every penny. The food was like a piece of artwork and so tasty. An experience I would recommend! The best thing about this hotel is the staff, they could not do more for you. They were never pushy but always around to help. Since it was our honeymoon we opted for Royal Service which was out of this world. I have to mention our brilliant butler Angel was perfect. He attended our every need and went above and beyond. We went on a trip to the Chichen Itza one day and for our return he had arranged for our Jacuzzi to be filled with bubbles for us. Just what we needed. With regard to trips and entertainment. The hotel has entertainment on every night and on afternoons which is all totally free. We really enjoyed listening to bands in the bar on an evening but there was something for everyone. There is a great desk where you can book trips to all places. We had been organised and had booked ours online from home which was cheaper. Something to think about. We will be visiting again as it was out of this world!
Awesome Resort, Awesome Staff
This was our second trip to La Perla. The first time we were there we had some hiccups, but nothing that made us hesitant to return. We went for two weeks. When we checked in, we advised them of our last visit. The manager upgraded us to a Master Suite One Bedroom. The room was the best! Emmanuel at the pool bar was very attentive and fixed the drinks exactly as we wanted. The stretching class and pool Zumba with Angelo was very good. He definitely pushed you to do your best. We ate lunch at The Grill almost every day. Israel, a great waiter, had the chef make us fresh tacos, which were wonderful. Edgar was also a great waiter. Cecilia and Susana knew who we were within a few days and treated us by name at the restaurant every day. We ate at La Palapa three times and Alfonzo was a very good waiter. Daniel, the manager went above and beyond. The last time we were there, the menu had changed and we were disappointed. He had the chef make us what we wanted and gave us a bottle of wine. We also went to Mole three times and Arturo made us feel right at home and took great care of us. Lastly I want to mention Reymundo and Mateo at the martini bar. Very attentive and even made a new drink for us. Loved the resort and would go back in a heartbeat.