Hotel Overview

Located in a stunning little bay, Paradisus Playa del Carmen La Perla is the superior luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Royal Service, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Floors: 3
Total rooms: 394


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 11833 reviews
  • 4.0 star tripadvisor rating
    Wonderful holiday

    We were a group of five: me, my husband and three adult children. We had an absolutely wonderful vacation. We found the staff at La Perla very helpful and always ready to satisfy our every whim. We enjoyed the pool, the beach, the catamaran and kayaking. We enjoyed the restaurants. My daughter is vegetarian and she almost always had something to eat, or she'd simply duck into the buffet and then come back out to join us. It was a very relaxing hoilday. The rooms were beautifully equipped. Since we use the gym we enjoyed the coffee and snack nook in the back of the lobby. I would definitely go back.

    Sep 19, 2019
  • 5.0 star tripadvisor rating
    Amazing, Relaxing, Perfect for a Honeymoon

    We had a swim-up suite with butler service and it was amazing. The food was delectable and the staff were all very friendly and seemed extremely happy. My husband and I just came back from here about a week and a half ago and wish we were back already! It was pure luxury and I am so glad we chose Paradisus for our honeymoon. One of our waiters, Innocencio (may have misspelled), was amazing! Our butler, Alejandro, was spot on and the person in charge of entertainment..i dont think i caught his name, but he knew my husband and my name after the 1st day and made everything so much fun. We were greeted with champagne and left feeling totally relaxed. Do yourself a favor and book a stay now!

    Sep 16, 2019
  • 5.0 star tripadvisor rating
    Mother Daughter trip

    My mom and I went to Mexico to spend time together and relax after my dads passing as he wished. We had an awesome time at paradises , the staff was wonderful especially our friendly servers at Hadar during our morning breakfast, Diego and Carlos who made our mornings start off splendidly and with great conversation. Brought our coffee first thing and how we liked it after our first day. They were attentive and hospitable Make sure to ask for their section. Gracias!

    Sep 15, 2019
  • 5.0 star tripadvisor rating
    The Perfect Honeymoon

    We stayed at Paradisus La Perla for 10 days in August as part of our honeymoon. From the second we arrived to when we left it was totally and utterly perfect. We were greeted with cool towels and a glass of fizz. We were shown to our room which was stunning! It was located on the top floor. Personally I think people used the Jacuzzis on the balconies more than the swim up rooms. The hotel is stunning and well designed. The pool areas are lovely, attended, well kept and never over crowded. We spent most of our days chilled out drinking cocktails at the pool bar. There are many bars and restaurants and we ate in a different place every evening. We had so many favourites but La palapa for lunch was amazing! Before our trip we had done our research and booked into Passion. It is the only restaurant you need to pay for and comes with 5 stars. It was a beautiful restaurant and worth every penny. The food was like a piece of artwork and so tasty. An experience I would recommend! The best thing about this hotel is the staff, they could not do more for you. They were never pushy but always around to help. Since it was our honeymoon we opted for Royal Service which was out of this world. I have to mention our brilliant butler Angel was perfect. He attended our every need and went above and beyond. We went on a trip to the Chichen Itza one day and for our return he had arranged for our Jacuzzi to be filled with bubbles for us. Just what we needed. With regard to trips and entertainment. The hotel has entertainment on every night and on afternoons which is all totally free. We really enjoyed listening to bands in the bar on an evening but there was something for everyone. There is a great desk where you can book trips to all places. We had been organised and had booked ours online from home which was cheaper. Something to think about. We will be visiting again as it was out of this world!

    Sep 15, 2019
  • 5.0 star tripadvisor rating
    Awesome Resort, Awesome Staff

    This was our second trip to La Perla. The first time we were there we had some hiccups, but nothing that made us hesitant to return. We went for two weeks. When we checked in, we advised them of our last visit. The manager upgraded us to a Master Suite One Bedroom. The room was the best! Emmanuel at the pool bar was very attentive and fixed the drinks exactly as we wanted. The stretching class and pool Zumba with Angelo was very good. He definitely pushed you to do your best. We ate lunch at The Grill almost every day. Israel, a great waiter, had the chef make us fresh tacos, which were wonderful. Edgar was also a great waiter. Cecilia and Susana knew who we were within a few days and treated us by name at the restaurant every day. We ate at La Palapa three times and Alfonzo was a very good waiter. Daniel, the manager went above and beyond. The last time we were there, the menu had changed and we were disappointed. He had the chef make us what we wanted and gave us a bottle of wine. We also went to Mole three times and Arturo made us feel right at home and took great care of us. Lastly I want to mention Reymundo and Mateo at the martini bar. Very attentive and even made a new drink for us. Loved the resort and would go back in a heartbeat.

    Sep 14, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519