LocationPlaya del Carmen - Beach
General Policies & Fine Print
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10738 reviews
Wonderful for families!
We just came back from a 5 night stay here. We went for our first family vacation with our 2 and 4 yo boys. The resort was beautiful, top notch service and tailored to kids. If you have little kids especially, would highly recommend staying in the Family Concierge section! We had a swim up one bedroom suite and it was so nice being able to just go in/out of the pool as we pleased. With the family concierge, you also have your own butler (ours was Jonathan - he was awesome!!) that can bring things to your room, iron your clothes, make reservations for you, and assist with anything else you need. He even set up a bubble bath with balloon animals for the kids. Food was also great, several pools, water park and a kids club for little kids. We did our research and it's very hard to find a resort with a kids club for kids under 4. Our boys were able to be together here so we were able to spend lots of time with them but also bring them there for a few hours/day to have them do kids activities and have some time to ourselves. The staff at the kids club were also wonderful and very caring - especially Yessenia, Yadira, and Irina. Would highly recommend this resort for amazing service, food, and family fun!
Prior to Arrival Excellent Family Concierge Service
Our trip is not until October 2019, but our family concierge has already reached out to us to book our dining reservations and spa treatments, and has helped us to arrange transportation to and from the airport. We also were able to give him our pillow preferences and beverage choices. If this is the level of service you get PRIOR to arrival, I can't wait to see what the actual resort is like.
We visited this resort for prewedding arrangements. The resort is magnificent, has an area for adults only and one for families . Our wedding coordinator Vanessa Carbajal was very knowledgeable and kind . The animation team is super specially Angel and Angelica . Our waiter Javier Castillejos at the Grill , the Peruvian chef @ Fuego . Just a few names for the incredible service we received . I can’t mention everyone but the service and accommodations makes you want to go back .
Great family vacation!
We had a great stay at the Paradisus la Esmeralda. The room we had chosen was a 1 bedroom master suite which was perfect for our needs. The bedroom was separate from the living area so we could put our 2 year old to bed and still enjoy the rest of the suite. The double shower, bath tub and balcony jacuzzi were also really nice features for a young family. The resort also caters well to young children and we thought the water park was a nice feature. Food quality is very important to us when we travel and we were very satisfied with the selection and quality of food we enjoyed. Usually after 7 days at an all inclusive we start to get tired of the food but this was not the case during this trip. The only complaint is that we found the food to be a little salty in general but it is not a big deal. The real stand out for this resort when compared with other all inclusives we have stayed at is the excellent service. From arrival to departure everyone was very helpful and welcoming and it made a big difference in the quality of our vacation. Even minor irritants such as a malfunction with the door lock were dealt with efficiently and professionally. Special mentions go to Antonio at the breakfast buffet who remembered our names and beverage preferences each day, Mario at Mole who was very passionate about the new menu and made sure we experienced the best options on offer and Miguel and Sisely at The Market who worked hard to make the meal a unique experience (Brazilian grill). We don’t usually go back to the same resort twice, but we had such a great time at la Esmeralda that I am sure we will be back!
Wonderful place to spend time together
We went to Mexico with our 9 and 6 year olds. Lots of family time, but lots of time with my husband while my kids enjoyed kids zone. Beautiful pools, great food at the restaurants. Our concierge, Juan, was very helpful. Our room was beautiful. The pools and drinks were great. However, the only reason I didn’t do 5 stars, is the beds were not soft, and the way the curtains align in the living room, our kids were up with the sun. Beyond that, it was awesome.