Hotel Overview

Located in a stunning little bay, Paradisus Playa del Carmen La Esmeralda is the superior luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Total rooms: 512


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:  A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:  Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 10738 reviews
  • 5.0 star tripadvisor rating
    Wonderful for families!

    We just came back from a 5 night stay here. We went for our first family vacation with our 2 and 4 yo boys. The resort was beautiful, top notch service and tailored to kids. If you have little kids especially, would highly recommend staying in the Family Concierge section! We had a swim up one bedroom suite and it was so nice being able to just go in/out of the pool as we pleased. With the family concierge, you also have your own butler (ours was Jonathan - he was awesome!!) that can bring things to your room, iron your clothes, make reservations for you, and assist with anything else you need. He even set up a bubble bath with balloon animals for the kids. Food was also great, several pools, water park and a kids club for little kids. We did our research and it's very hard to find a resort with a kids club for kids under 4. Our boys were able to be together here so we were able to spend lots of time with them but also bring them there for a few hours/day to have them do kids activities and have some time to ourselves. The staff at the kids club were also wonderful and very caring - especially Yessenia, Yadira, and Irina. Would highly recommend this resort for amazing service, food, and family fun!

    Sep 20, 2019
  • 5.0 star tripadvisor rating
    Prior to Arrival Excellent Family Concierge Service

    Our trip is not until October 2019, but our family concierge has already reached out to us to book our dining reservations and spa treatments, and has helped us to arrange transportation to and from the airport. We also were able to give him our pillow preferences and beverage choices. If this is the level of service you get PRIOR to arrival, I can't wait to see what the actual resort is like.

    Sep 19, 2019
  • 5.0 star tripadvisor rating
    Great place

    We visited this resort for prewedding arrangements. The resort is magnificent, has an area for adults only and one for families . Our wedding coordinator Vanessa Carbajal was very knowledgeable and kind . The animation team is super specially Angel and Angelica . Our waiter Javier Castillejos at the Grill , the Peruvian chef @ Fuego . Just a few names for the incredible service we received . I can’t mention everyone but the service and accommodations makes you want to go back .

    Sep 19, 2019
  • 5.0 star tripadvisor rating
    Great family vacation!

    We had a great stay at the Paradisus la Esmeralda. The room we had chosen was a 1 bedroom master suite which was perfect for our needs. The bedroom was separate from the living area so we could put our 2 year old to bed and still enjoy the rest of the suite. The double shower, bath tub and balcony jacuzzi were also really nice features for a young family. The resort also caters well to young children and we thought the water park was a nice feature. Food quality is very important to us when we travel and we were very satisfied with the selection and quality of food we enjoyed. Usually after 7 days at an all inclusive we start to get tired of the food but this was not the case during this trip. The only complaint is that we found the food to be a little salty in general but it is not a big deal. The real stand out for this resort when compared with other all inclusives we have stayed at is the excellent service. From arrival to departure everyone was very helpful and welcoming and it made a big difference in the quality of our vacation. Even minor irritants such as a malfunction with the door lock were dealt with efficiently and professionally. Special mentions go to Antonio at the breakfast buffet who remembered our names and beverage preferences each day, Mario at Mole who was very passionate about the new menu and made sure we experienced the best options on offer and Miguel and Sisely at The Market who worked hard to make the meal a unique experience (Brazilian grill). We don’t usually go back to the same resort twice, but we had such a great time at la Esmeralda that I am sure we will be back!

    Sep 18, 2019
  • 4.0 star tripadvisor rating
    Wonderful place to spend time together

    We went to Mexico with our 9 and 6 year olds. Lots of family time, but lots of time with my husband while my kids enjoyed kids zone. Beautiful pools, great food at the restaurants. Our concierge, Juan, was very helpful. Our room was beautiful. The pools and drinks were great. However, the only reason I didn’t do 5 stars, is the beds were not soft, and the way the curtains align in the living room, our kids were up with the sun. Beyond that, it was awesome.

    Sep 17, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519