Boredom is not an option at this adventurer's paradise! Fly through the air on a trapeze at the circus school, or test your strength and endurance on the rock-climbing wall. Then, gaze down at the spectacular ocean-view from the top. Children's programs are also available and include a playground, game room, pool, and more.
Entice your palate at one of seven specialty restaurants and after supper, don't forget to try your luck at the casino or take in one of the dynamic live shows in the forum-style theater. Before topping the evening off at the nightclub, stop by one of the late night bars for a nightcap. Finally, head off to your luxurious room to rest up for the next day's adventure.
Once you've had a good night's rest, why not start your day off in the gorgeous, fully-equipped spa? Enjoy relaxing in the hot tub, pampering yourself in the beauty salon, or melting away stress in one of many massage rooms.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
The hotel will not accept any Spring Break groups. If the hotel does make an exception the following policy will be strictly applied: Students / youth are considered by the hotel as anyone between 16 and 23 years old. They will be required to sign a responsibility letter agreeing to leave the hotel if there is a disruption. Upon check in each student / youth will be required to leave cash deposit of $400 per person - no exceptions and cash only. Minimum age requirement for hotel check in is 18. Any guests under the age of 18 will require a chaperone. 1 chaperone is required per 3 students / youth under the age of 18. Minimum age for a chaperone is 28. Legal drinking age in the DR is 18. Any guests under 18 will be given a wrist band that will not allow them to have access to alcohol at any venue and will also not allow them in the disco. All guests are required to wear wristbands. The cost for a lost wristband is $250 - no exceptions. The hotel does reserve the right to ask any student / youth to check out of the property if the hotel policies are not fulfilled without the right to a refund for the remaining nights of the reservation.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information for our guests***
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized watersports may be banned
*Non-motorized water sports may be limited, or banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to nonnative persons during the ban)
*Music may be limited or silenced
These guidelines are currently vague because actual enforcement by the local government does vary greatly from one year to the next. Each year the actual policies are not published by the local authorities until just prior to Easter. These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 12121 reviews
The room were beautiful but the workers were not friendly and there was not much variety for the food . In the alcazar dining room the servers were not on top of refill or taking drink orders and didn’t assist in questions
Not A Typical Barcelo
I've stayed in other Barcelo/Occidental Resorts in Mexico/Spain and expected the same service quality. Not here... The Good - Beach and Pool areas. Nice locations for resting or playing near the water. The Bad - Room fumigant smell, Cleanliness, Customer Service, Quality Control, Cheap Alcohol Don't expect for any sense of urgency here...might as well explain your concerns to the wall. Need to come with the mindset of enjoying the pool, beach and excursions. If you're looking for TLC, not here. For Dinner, book the Paris restaurant. The only one we enjoyed. Perhaps the lack of service correlates the economics. Resort value ($) = poor service.
Vacation July 7-14, 2019
First off, don't believe any bad reviews for this hotel. We have been there more times than I can count and have never experienced the things people complain about. Hotel is average, rooms are clean, people very friendly. We are always treated like family and that's why we continue to return year after year, sometimes 2 or 3 times a year. Resort is a good size but very easy to get everywhere. There are 2 pools, one quiet and one where activities take place, also a kids pool area on the quiet side. Restaurants include Japanese, Italian, Dominican, Seafood, Mexican, French and a pizza place, plus the buffet. We would like to thank numerous people for their great service, these guys and girls work very hard to make peoples vacations a good one. A big thankyou to Nilson, Clarissa, Maria and rest of staff in Mexican restaurant, sorry I cant remember all names. Jose, Oscar in pizzeria, these guys are great. Riccardo in French restaurant, who always treats us very special. Nancy in Japanese, all the staff in the Italian and Dominican restaurants, Luis in Seafood, great customer service. A special thanks to Omar and staff at lobby bar 1 and to the girls in the premium club, you guys are great. And last but not least the front desk who always makes sure we have the room we requested, thankyou Reina. See you all in a few months.
Worst trip ever
By far my worst trip Ever THE BEST HONEST REVIEW ABOUT THIS HOTEL It is now 11pm And I had more then enough with this ridiculous hotel... I was sleeping and they decided to put on a party at freaking 10:30 pm that just woke up all my family... I came here to relax on this wannabe 5 stars hotel witch I now classify as a MAX 3 stars... I’ve been to hotels better in Cuba rated lower stars then here. ROOMS The pictures speaks for themselves,. Dirty rooms looks like they haven’t been cleaned since 1970... Rust on almost everything that can rust, dirty glass, miroirs. The bed blankets are all stained the safe is almost hanging by 1 screw, 1 cup in the whole room, smells so badly humid... The bath is all dirty I wouldn’t even put my feet in it with shoes... FOOD Horrible... the worst buffet I ever went in Domicican Republic... The only good restaurant I went witch I could qualify as such is the Japanese restaurant the rest is none sense. Staff First start from the airport they started from Sending me to the wrong hotel and I didn’t even get a sorry from anyone. Got to the lobby after loosing 4 hours and still waited 1h ... to get the worst welcome ever I could possibly get... So rude I couldn’t even imagine the rest of my stay here. Towel... the towels... THEY CHARGE YOU 20USD if you loose or if you towel gets stolen... I’m in vacation and I didn’t plan to hire a security agent to check my towels... If you get you towel stolen here my friend the charge you 20usd ... No everyone is has to cary there towels around so nobody touches them, so you can imagine if you get yours stolen that the person steals one and on and on and on so imagine how fun this is... For myself mine was on the balcony one night and the wind blew it on the roof... wow how fun. I ask my agency to change hotels and oh boy this was fun... of course they push it on the hotel and Air Transat that charged me 811$ to change hotel... The first and last time I ever book with a agency Voyage Gendron... Im done from now on I book myself like I always done in the past.
This was my first family vacation at this all inclusive resort the resort was not far from the airport, location of the hotel was great, very friendly & helpful staff, quatily & quantity of food was great, nightly shows and parties was very entertaining