Explore the natural beauty of Mexico at Dreams Resort & Spa in Acapulco.
Situated on the gorgeous Acapulco Bay along the Pacific Ocean, this property
offers 605 comfortable rooms for couples or families with children.
Enjoy all the perks of Unlimited-Luxury®, where everything is included!
Premium beverages are served at all 5 bars and lounges, plus reservations
are never required at the gourmet à la carte dining options. 24-hour room
and concierge service, theme parties and limitless day and night activities
are all included with your experience. There are 5 bars and 7 Restaurants.
Kids ages 3-12 can join the Explorer's Club, a fully supervised children’s
program that offers arts and crafts, sports, weekly campouts and more. Teens
ages 13-17 can spend time at the Core Zone Teens Club where they can mingle
at the snack bar, enjoy video or table games and partake in various
activities throughout the week.
Connect with local culture at La Isla Shopping Village or Acapulco’s
downtown area, which are both just minutes away. Spend your day lounging by
the gorgeous Icacoas beach or at one of the two refreshing pools. Take time
to indulge at the Dreams Spa by Pevonia® or savor a romantic dinner to make
your vacation extra special.
General Policies & Fine Print
groups consists of those that travel without parent supervision or a
responsible adult in each room. This could refer to, but not limited to,
high school students or college students booking multiple rooms. The hotel
reserves the right to deny lodging to any reservations of this type.
Customer Ratings & Reviews
TripAdvisor Traveler Rating893 reviews
Worst Hotel Ever
I'm so shocked to read that other people had a good time at Grand Hotel. My experience was really bad. A week prior staying at Grand Hotel. My family and I had stayed at a AIRB&B. It was the most wonderful experience. Then we came to Grand Hotel 7/29 to 8/7. My biggest mistake ever. My hotel booking was made back in early April 2019 through Expedia. I paid in full(non-refundable). At the time of booking I remember reading other reviews that the hotel was going through remodeling changes. I asked management under( special request section)when booking my room. To please give us a room in top floors and away from construction noise. The building has 24 floors.We were put on the 9th floor in 908. The room next to us was under construction. There was banging on the walls all day long! It seems I was given what I didn't want. I had a side view of the beach. My other full view was of the parking lot. Which was a dumpster ,due to that's where the construction workers were dumping their trash.The bed was so old and wobbly.I found a roach in the bathroom. I asked the front desk to move us to a higher floor. I was denied the request. They wanted me to pay more money.In the past I have stayed at Fiesta Americana, Emporio, and Crowne Plaza for a lot less money. Our stay was always good. Grand Hotel definitely not a good place for us. The pool on the left side was barricaded with wood pieces.Not a pretty sight when you are lounging or swimming.There were people trying to sell us time shares.Heck no! First have a meeting and give the front desk staff a class on customer service.If the customer is uncomfortable. Charging them more money to make them comfortable is not the solution. Never again will I book with Grand Hotel. You lost a family that visits Acapulco yearly!
Excellent customer service - honest, relaible and empathetic
I left my phone in the hotel room in June 2019 and the staff, particularly Elizabeth Garcia, did everything she possibly could to get it back to me. She answered all my emails and phone calls. She was honest, clear and showed exceptional empathy. Eventually, she did advise she could send it via DHL, she left it at another hotel in Aculpulco where a friend was staying (2 weeks later) and my friend brought it back for me. She gave me her time and had my best wishes at heart. The lady is a darling and really helped me. I wasn't sure if I'd even get the phone back but they found it and got it back to me. Thank you Elizabeth -excellent view of the bay -spacious rooms -lovely staff
Tracy and Julia 2019
First time in Acapulco and waiter Roy was excellent Attentive to all your restaurant needs. Roy made you feel welcome. If ever in Acapulco Mexico at the Grand hotel look for him,he'll be more than happy to help when he can.
Tracy and Julia ACAPULCO 2019
I have to let everyone know about the wonderful service I received from a great waiter "Roy". He was so kind and helpful in helping us make our food selections. He would make sure we were taken care of for all our meals. I will definitely miss his excellent customer service.
NOT 5 star
Breakfast good Pool good Room dated and not acceptable for 5 star No coffee making facility in room No fridge for medications Stupid rule about no food or drink in your room! Balcony door not locking Bath not emptying TV only Spanish speaking- apart from CNN STAFF DONT SPEAK ENGLISH! Rough area outside Beautiful bay but Give Acapulco a miss for a while until they revamp