General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 817 reviews
I’ve been to many places in the Caribbean, however the people here are exceptional. The service was amazing. They were constantly taking care of us and there at our every turn. They made you feel like a complete star here and made sure you enjoyed yourself on vacation. You did not have to lift a finger for anything. The staff was beyond courteous, respectful, happy and very professional. My concierge at building 21 was Cesar he was extremely pleasant: every morning he greeted us and taught us a phrase in Spanish and gave us great tips on how to explore Costa Rica, what to enjoy here and what things we should do while visiting. Perscilla was also very amazing and cheerful. The servers would come up to you while laying in the beach chairs or in the pool and ask you what drinks you want or if there’s anything they can get you. It’s pretty amazing. From the time we walked in off the plane they greeted us with drinks smiles and great experience full of culture. I’m glad I did not go to Mexico, Cuba or DM again. This was definitely worth every penny and I will be recommending this to my family and friends and I want to plan a trip here back on the future. The views are breathtaking and I just can’t get over the service and the staff here. Thank you to all staff at planet Hollywood Costa Rica for making my vacation a memorable one! I’m so I love with this culture I can’t wait to come back! Pura Vida! ♥️
I participated in a spartan challenge at Planet Hollywood Costa Rica. I am a trained dancer so I figured that this would be a walk in the park but I was mistaken lol. Carlotta, Geronimo and Jorge pushed me to my limit and were very welcoming and energetic and convinced me to join in not one but 2 challenges. The challenges were amazing for both fitness junkies and just regular people looking to push beyond their limit. That is exactly what these challenges did. They were so fun and I was able to win both 2nd and 1st and won a feee cabana with $500. The hotel staff and service exceeded all expextarions. If you are looking for exceptional food and service this is the place to be. Literally the entire hotel staff make you feel good and welcomed and non threatening. The challenges were the highlight of the entire vacation and I will definitely be back!
Vacation amaizing and having a blast
Great food ,great people ,great drinking ,great activities ,what more can you ask for? I had the best workout with George and his smile,and also Carlotta was great on yoga ,room clean and luxury, beatiful views nice ,pool area quite its good
Nice property but the service was the highlight.
We stayed six nights in June and the property is very nice but the service was spectacular! We opted for the Star Class upgrade and were assigned Omar as our assistant. He definitely went out of his way to make our stay trouble free by booking our dining, answering all of our questions, and helping book our excursions. He even replied to our text messages on his time off from work! Check in was very smooth and we were enjoying the property within an hour. The food at the restaurants was good. The interpretations of some of the entrees will be different than what you may be expecting but still good. I'd say it was better than most of the other all-inclusive resorts that we have stayed at. The Gym has a very good selection of equipment and the Spa service that my wife and daughter used was very good as well. Our room was cleaned very promptly in the morning and all items that we used were replaced. The pool and beach areas are clean and nicely maintained. The beach is black sand and sparkles like diamonds in the sun. The tide swings about 4 feet so at low tide there is a large area that is out of the water. The activities change every day and we took part in several of them. 1. The silent party was really cool and a lot of fun. 2. The marina hike was a pretty vigorous walk through the woods that we enjoyed with Jason. 3. The foam pool party was great. 4. The Queen tribute band was probably the biggest surprise, they were really good! The entire staff was very friendly and helpful. All of the employees that we talked to about working for this resort spoke very highly of working for Planet Hollywood and the services that they offer employees. If I have one suggestion for a change it may be the uniforms that the staff wears. I live on the Texas coast and our climate is very similar to Costa Rica, very hot and very humid. While the black uniforms look very sharp and professional, they have to be very hot to wear in this climate. A lighter color would be more appropriate.
It was amazing!!
I had an amazing stay! The view was amazing, it was definitely the first time I got to see a black sand beach. Don’t even get me started on our personal agent Pablo! He was absolutely amazing 10 out of 10.