General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1410 reviews
Amazing resort - nexus tours
What can I say Yariela (Planet Hollywood Costa Rica-Nexus Tours) is amazing, she helped us organized more than one trip. She was so patient with us and suggested something that was perfect for us. She was easy to find daily, always willing to assist us with everything and asked us every time we saw her ‘how’s it going? Do you need anything’. Wonderfull lady, AMAZING The resort staff were awesome, so friendly, always willing to assist and do anything to make your stay just perfect. The resort was clean, rooms are big, food is delicious - we will definitely be heading back there!!!! Thank you Planet Hollywood
fun and good atmosphere everywhere, in the pool good music, great activities like the challanges, all the pool staff is undoubtedly the best, the customer service is too attentive, always smiling and giving a good vibe, Gym classes are great by Jorge de Trx and pool exercises are great. I highly recommend this property.
We visited the hotel as part of a school trip with the sixth grade families. Overall the experience was very nice: the rooms are very comfortable, food is very good and the rest of the common areas are great. Staff is very nice and most of them provide good customer service. Special mentioned to Sebastian at the pool and Susan the Events Manager. The HUGE area of improvement is the breakfast and lunch accommodations. Waiting for 30 minutes in line to get a seat is not acceptable. More options should be opened, to avoid the long waiting and slow drink services. Another area of improvement is the security check at the entrance. We had to wait for almost 20 minutes to pass the security check.
Great Girls Trip
What a fun trip and great place to stay for our girl’s trip of seven girls. I would definitely recommend upgrading to Star Class! Our personal concierge was Esteban. He was amazing and did a superb job of checking in with us every day and arranging our dinners. We never waited to get into any meals and particularly loved the Steakhouse. Olman arranged a fantastic evening there in a private room with steak and lobster with an additional upgrade of 3 good bottles of wine (at an extra charge). We loved the Star Class pool and bar, with great service from Heriberto and the other guys working that bar. We also enjoyed the Star class perk of 1 hour a day (free) use of the hydrotherapy pool. Just be sure to book times with the spa for this. I would recommend that if you are traveling with a group that you contact PH directly to make sure you have the bed arrangement that you want. We were booked with King beds and had some issues rebooking 2 queen beds but ultimately PH came through and corrected all of the rooms we wanted and they were all next to each other. Great job for that. We booked excursions through the guys on the beach with Ronald arranging an ATV ride from the beach to zip lining (11 zip lines) and back for a great deal. It was a blast. We also booked with Jose a private catamaran from the beach and snorkeled and did a 4 hour tour. Overall, a great time with plenty to do. We enjoyed the shows and karaoke at night. I have stayed at The Riu Palace all-inclusive before and much preferred Planet Hollywood.
Yoga was the highlight!!!!
Carlota the yoga instructor is wonderful. I find it hard to get grounded and relax on vacation. Carlota’s yoga classes amplified my vacation experience and enjoyment of the resort and beautiful scenery. I highly recommend starting and ending your day with her classes. My wife and I had a wonderful time and everything met or exceeded expectation.