Authentic Caribbean style and panoramic views of Montego Bay's stunning shoreline await guests of Iberostar Rose Hall Beach. Mountains, villages, waterfalls, and idyllic beaches are all within easy reach and offer the chance to experience the diversity of this island paradise. The resort blends the charm and authenticity of classic colonial décor with world-class amenities, the finest international cuisine and an exquisite attention to detail. For couples or families, it's the ultimate vacation.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY:
IBEROSTAR HOTELS AND RESORTS is a family oriented environment.
Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guest(s) engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth
· All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
· In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management
reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5422 reviews
I don't know...
Some issues with check in and I guess since everyone was migrating to Jamaica from the Punta Cana scare it made our check in a bit rocky. Had to wait on a room because wasn't told that the double beds were not guaranteed when I booked this resort. Seems like all Jamaican resorts are not guaranteeing two beds. Smh. There was a pull out couch to sleep on so we all were fine. It was 3 in my room. No other complaints. The single rate pricing is ridiculous but again its a nice resort.
Good experience overall
My overall impression of this resort is great. The food was always fresh and tasted wonderful, the room was well kept and nice overall. The resort consists of the Beach, Suites and Grand which each offer similar restaurant and common area amenities but additional niceties added from Beach, to Suites , to Grand. The biggest difference is the rooms and top-shelf alcohol in the Grand. The entertainment staff (Pineapple and Angel) was great and encouraged patrons to participate in activities and provided updates on the activities of the day. During our stay we joined the Iberostar Club and for the most part we were pleased, especially with Shivana who was amazing and was phenomenal after we experienced some dissatisfaction in the Prestige Lounge and Front desk. There is definitely room for improvement with the customer service and service to members. Some areas of improvement would be the customer service at Front desk and the thermal baths in the Spa is in need of some updating. Again great experience overall but the customer service at the Front desk in both the Beach and Suites needs work.
Everyone is Smiling in Jamaica!!!
I was a little leary about going to Jamaica in July for my son’s wedding. What a fun, amazing time we had with family and friends! All of staff was so friendly and amazing. The first day at breakfast I lost my coach purse full with my I.d and phone and money. I thought for sure my purse was stolen and my vacation was done. Nope!!! I called my cell phone and security had it there for me safe and sound...not one penny taken...all of our I.D was still all there. 😇. I feel so safe here. Rooms are very clean. Pool and swim up bar is great. Bartenders Richard and Nidel are amazing. Food is great. Rochelle,Dean, Tayelle
Best vacation ever!!!!
The service was excellent. Entertainment was awesome Food was Delicious. Special shout out to Patrice and the Lobby Bar, the hostess at Little River Buffet, and Marcia at Concierge Club for making our dinner reservations such a beautiful soul.Yeah mon!!!! See you in January 2020
Great holiday with my friends.
We had an amazing trip with our friends at Iberostar Rose Hall Beach ! Even though Condor Airlines (DO NOT FLY WITH THEM IF YOU WANT YOUR LUGGAGE !) lost my baggage at Cuba when we landed to pick up passengers flying to Montego Bay, our final destination. I did not receive my luggage while we were at Jamaica and I still did not have it... but lets hope. As for the hotel, most of the staff were friendly, we really enjoyed the shows all day, the food was excellent, we loved the Japanese restaurant ! The beach was perfectly clean and well equipped just as the pools ! Our room was really beautiful, spacious and clean. The Gym is huge and well equipped, the spa is great, the facilities are a bit old and most of them are not working properly. The bar staff members were a bit rude sometimes, especially in the lobby and the "football bar". They made fun of us that we "only" gave 1 dollar tips /drinks (mostly 5-10 dollars/nights)... So, the only 2 downsides I can tell are the bar staff members and the hotel needs a facelift... You can tell it is a bit old building.