Few places on earth are as captivating and inspiring as the AAA Four Diamond Iberostar Grand Rose Hall. Located just twenty minutes from Montego Bay, this adults-only, 5 star Jamaican paradise is filled with never ending service and endless luxuries. It's sure to please those in search of the world's finest vacation experience. Iberostar Grand Rose Hall offers an unrivaled experience, designed to pamper like never before. Here, guests are treated to all-inclusive, all-suites, adults-only paradise, rich in luxurious personalized butler service, 24-hour gourmet dining and dazzling amenities. The elegant colonial style architecture offers a stunning atmosphere designed to offer maximum comfort and maximum pleasure.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY:
IBEROSTAR HOTELS AND RESORTS is a family-oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY:
In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7895 reviews
I recently visited this resort. The entertainment was awesome. Especially Pineapple he was the highlight of our trip. No mater what time of the day or night we saw him. He always had great customer service.
Nice Resort with Great Potential
After lots of researching, this resort was selected because it checked many of the boxes of what I wanted in a vacation. While I mostly enjoyed my visit, it would not be my first choice for my next trip to Jamaica. Arrival: warm welcome--greeted with cool towels (no welcome cocktail), amazing smell the moment you step in the lobby entrance, great check-in experience friendly front desk employee (Vanessa). After checking in, you're told to visit the concierge to get welcome kit and make restaurant reservations. The arrangement was not ideal, you had one person meeting with guests as others waited their turn. This took longer than anticipated, the young lady spoke with one couple for an extended amount of time and then when it was finally our turn she wasn't very friendly/engaged and gave information with little to no value. The. "coupons" could have been given a the front desk and we could have made reservations later or with the butler. I would have skipped this if I'd known better. While waiting for the room to be ready, had lunch at the A La Carte Restaurant. It was a very nice restaurant, service was good, but it was extremely slow even though the restaurant was not busy and maybe had 3 parties seated. The food was just okay. Rooms: The bellhop was friendly and shared great information on the way to the room. Just stepping into this building there was an off-putting smell. The halls had a strong sewer/mold/mildew smell and so did the guest room. Fortunately, we were able to change rooms because the first room was not at all what I expected at a "5 star resort".Nothing like what you smell walking into the lobby. Anyway, the room was not clean (floors, surfaces, walls, doors). It was obvious someone did a rush job with very little care. The fridge was not stocked and there were no snacks. The balcony screen was ripped, it was just bad. It took a lot of waiting, talking to front desk and calling to finally make the change happen. The front desk employee this time was not as friendly, welcoming, or helpful (different than first). We were moved to our new room by a very grumpy rude bellhop (not the same as before). We practically had to run to keep up with him as we traveled to a different building. There was a noticeable difference in the new building. The smell was the first difference, a huge improvement. The second room was better, cleaner and the bar fully stocked. Obviously, a different housekeeper. The room was an improvement, not great(compared to pictures, expectations, and price), but at least clean and stocked. Loved the view and the swing on the balcony. The bed was comfortable and you could order different pillows. The amenities in the bathroom were really nice and thoughtful. Anything you may have forgotten was there (soap, lotion, toothbrush, toothpaste, shaving cream, and more). The butlers were friendly in both. The front desk and PR did call to check to see if things were fine after the room change, that was a nice touch. The Resort: Beautiful grounds, very well-kept. The pools are nice and the beach has plenty of seating. The resort may have lots of guests, but it never felt crowded. You could really sit back and relax and take it all in. Overall Food: 4/5 Skip the Hibachi, Cornball Buffett has great variety, Surf and Turf Restaurant was Excellent, Jamaican Restaurant was okay. Room service food was okay. Beach Grill was good. Drinks were decent, also strong. No Ginger Ale or ginger beer(disappointed). Overall Housekeeping: 3/5 Was good some days and lacking others. Sometimes you got restocked on fridge and snacks, sometimes you didn't. Room cleaned well sometimes, other times it wasn't. Kim cleaned the room well. Overall service: 3/5 There are some really hard working employees that really care about the guest and give excellent customer service - those are the keepers. They make it a priceless experience. Judy in dining was great, Dennis at beach grill was pleasant. Shavel at the beach was amazing. Vanessa at the front desk as mentioned earlier was very friendly and a great first impression. Of course there were others, but didn't get all the names. Then you have the others at the opposite end of the spectrum with some with very bad attitudes, rude and terrible customer service - they make the place look bad and really bring down the experience. I ran into more than one on several occasions in different areas. The Beach Party bartenders were rude on more than one night and seemed to have attitudes. At Hibachi restaurant, the hostess was not the most welcoming when we arrived a little early for reservation (less than 10 minutes). She stuck the cordless phone in my face to show me the time and said to go to the bar in the lobby or wait at the sushi bar. Star Market Employees were not very helpful, talked mostly to themselves and gave me a hard time when wanting to exchange a souvenir purchase that was broken. Port Maria service wasn't great. There was a crafting event to make bracelets, the employee/vendor was kind of rude; before you could get started she was telling you to tip.This pressure/expectation made the activity very uncomfortable. (Part of the benefit of coming to an all-inclusive is knowing your events and activities are paid for.) Because of these two extremes (great service and bad service)it was overall average. Not a consistent experience. Overall Entertainment: 4/5 Great - the entertainment (G Money, Lisa and the crew) was wonderful. staff had lots of energy, made everyone feel welcome, engaged with the audience well. The beach parties were nice, special guest musician. The theater wasn't bad. Casino - lame. Overall Stay: 3.5 Departure: Not a great last impression. The same bellhop from the room change came and got bags, he was not pleasant. The other guy helping outside was not great either. You'd think they'd at least make the last impression a positive one -- Not. This was a much needed vacation and while I enjoyed Jamaica, the resort was just okay. For the price paid, I did have higher expectations. The all-inclusive was great, you could eat what you wanted, do what you wanted, knowing everything was paid for. Another bonus was being able to visit the other two resorts. The resort is beautiful, the food was mostly good, the rooms were obviously aging, the service was average, the beach was clean. It has all the potential to be truly amazing, unfortunately for me, there were too many hurdles to total rest and relaxation (a bit of a rollercoaster ride).
This was our second trip to Montego Bay but our first time at an Iberostar. Last trip we stayed at Secrets Wild Orchid, Iberostar Grand Rose Hall (IGRH) is superior in terms of room, beach, food, service levels, and especially staff attitude towards guests in my opinion. The staff at Secrets *all* seemed pissed off all the time even though I was tipping generously. The food quality and selection at Secrets also was not up to what was offered at IGRH. The check in was smooth, we got the room tpy and bed we reserved, there was none of the annoying sales pitch - we were in our room within 30 minutes of walking in the door which includes making reservations for restaurants at the concierge. Back to the food, usually the all inclusive resort lunch buffets leave you wanting, not so here...we both LOVED the food at Port Maria, the selection and quality is excellent - totally unexpected for a buffet. There is something for everyone on the buffet, the hard part was saving room for dinner :). The entertainment was ok but not really our thing. We were there simply to relax for a few days after our wedding which is exactly what we did. The beach is immaculate, no shortage of chairs with shade. The bartenders were very friendly, only thing I missed was ginger ale for my rye which is not something they have available. I'm really nit-picking, overall - excellent! Thank you, see you for our 5th anniversary IGRH.
Me and my housband spent 7 nights an it was awesome, the property it self was nice & clean First i wanna say thanks to My Butler Martin, we only had him for 2 days He always checking up on us Great Personality. Andre and O'niel was great. Housekeeping always keeping our room clean.surely coming back for my next vacation. I also felt I had the best drivers on the planet from Top choice Jamaica Tours we used them for airport pickup and we did visit the Dunn's River falls all ride we're clean they were friendly and we had the best conversations. So we have to recommend them to everyone.
Four and a half stars for this all-inclusive resort
I really enjoyed my stay at the Iberostar Grand Rose Hall. The hotel, rooms, amenities and the grounds/beaches were beautiful, spacious, tasteful and clean. The staff who took care of you from the moment you stepped foot on the grounds until the time you checked out: exceptional. (that includes everyone from the bellman to barkeep, butler to busboy - every staffer I encountered was warm, friendly, and helpful) My only quibble, and it's minor - was the food. While everything else about the hotel was without fault, I found several of my meals to be just 'ok'. Dinner at the French restaurant? Just okay. Everything from the appetizers to the entrees and through to the dessert was acceptable, just not that great. Jamaican-themed dinner down by water, same issue. Food was good, just not that great. A notable exception, however, was dinner at the Japanese/Hibachi style grill. While we did not partake of the grill, the restaurant's sushi was excellent and all the rolls/sashimi we ate were fresh, flavorful and perfectly prepared. Dinner like that was what we expected throughout our time there! Second caveat, breakfast and lunch buffets were better than dinner as there were so many choices (and good ones too) that one could eat European to Jamaican to American and then some for days without duplicating your meals. The meal/food issue aside, this Montego Bay Iberostar is a great destination and perfect for a few days of spoiled RnR.