LocationMontego Bay - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7602 reviews
Rude and agressive staff
We stayed at the Royalton for a week for a wedding, and for the most part I had a nice experience, nice room, decent food, stunning beach etc. However, I have I had a negative encounter with a rude and aggressive member of staff near the sports bar called Akeem. I spoke to front-of-house staff about his behaviour and was advised to list my experiences on Tripadvisor.
Family Vacation 2019
Nothing but positive reviews for this place. I do not post or comment on my personal experiences. However the staff deserve all the praise possible. First family vacation (two boys under 6) and my husband and I did not miss or feel that we needed anything more. I need to give a special shot out to the amazing staff at Royalton White Sands. These individuals put everything they have into ensuring your vacation and experience is at the upmost; not to mention they were beyond caring and generous. The entertainment and fitness team - AMAZING! The talent in these teams should be acknowledged! The service staff just a exceptional. Special shout out to Leroy and Josie at the Martini Mix bar!! This is a great hotel and even better than that a home away from home for my family! We will be returning very soon to the beautiful city of Montego Bay and staying at the Royalton White Sands!
We had a wonderful time. It was our second stay in Jamaica at the Royalton White Sands Resort. We had the BEST BUTLERS who made sure we were taken care of each day. Thank you Fabin and Tessalee for making our stay a memorable one. We will remember you. Randy and Donna Nelson
truly a royal experience
Property is very beautiful. Mountain views to the left, oceanviews to the right. The pools are very large and well maintained. The rooms are very bright, spacious and unique. The colours are so warm and the energy is great. Tons of available loungers, beach chairs and palapas. Beach was very nice, long stretch. They had a jerk hut right on the beach. This section is much more relaxed and quieter than the Blue Waters. Diamond Club upgrade seems definitely worth it. I would recommend this property to couples, groups of friends, families(although the Blue Waters next door is perfect for families). The guests at the resort all had smiles shining on their faces, everyone looked happy. They are located 35 min from the airport.
Javon- Lobby Bar
Can not give this guy enough stars! He has made our stay! Every night we have visited him and he has provided us with many laughs! The Royalton needs more staff like Javon so polite, funny and helpful!