General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4713 reviews
Ronaldo at pool concierge was very friendly and great! Accommodated my later flight by extended check out time thanks to Odalys at receptionist! Joel at the carnival restaurant was very attentive as well. I highly recommend now amber :)
Absolutely incredible ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The service is beyond anything expected- everyone is incredibly helpful and goes WAY beyond to make sure your trip and experience is incredible. Ronaldo was amazing and attended to everything we needed. The food is INCREDIBLE at every restaurant and you don’t have to make reservations and be held to a certain time. Only 1 buffet- all else is a’la’carte. You also don’t have to wear wrist bands - bonus forsure. The spa was amazing- The resort is incredibly clean and rooms are incredible. I’ve travelled ALOT and this resort if definitely top notch!! Get there fast! Also Odalys at the resort is amazing and takes care of everything for you- I want to live here!!!
First time at Now Amber with my sister mum and dad. Would like to thank every body at the resort for making our trip memorable, Also thanks to Demian (pool concierge) for checking on us to see if everything was well and for the table tennis lessons, my sister and I had somuch fun. Every one was really nice and the service was the best. Hope we can go back soon
Now Amber Wants you to have an amazing time and does everything they can to make that happen. They provided pants(that you needed for a restaurant here), unlimited drinks and waited on us hand and foot. Charly, Jairo, Rodriguez, Carmen, and Ronaldo were the best! If you ever had a problem they were there to fix it. We have a room on the premier side (1370) and we’re welcomed with a Happy Anniversary sign and they remembered the whole time we were there. We were able to go back and forth from the Now side to the Secret side which was cool. We felt special and that’s the point when your on vacation. We HAPPILY recommend this resort!
My wife and I went for our 10 year wedding anniversary and would highly recommend this location as well as this staff! From the moment we walked in the door everyone was very welcoming and accommodating. Bruno showed us around and helped us plan our excursions - even got us a really big credit to help pay for them. Rodriguez was the man and never let my wife or I want for anything. He made our time on the resort a 10 out of 10, but every one else from house keeping to restaurant staff was top notch. Rod - look up Gregorio when you come to Pennsylvania and I'll return the service!!!