Hotel Overview

Guests will experience the perfect combination of fun and relaxation as part of the Unlimited-Luxury® privileges at Now Amber Puerto Vallarta. Enjoy finely-equipped amenities and contemporary decor in this all-suite resort, where each suite offers either a stunning view of the golden sand beaches or a picturesque bay view. Perfectly located a mere five minutes from the famous El Malecón boardwalk, guests at Now Amber can experience a night out and enjoy all of the historic sights and sounds of downtown Puerto Vallarta.

Property Information

Total rooms: 327


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory Christmas hotel cancellation policy (24 Dec 19-31 Dec 19). Cancellations received within 1-28 days of arrival will be charged 100% of the total hotel cost.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 4810 reviews
  • 5.0 star tripadvisor rating

    Great room, friendly staff always happy. Great view, food was excellent the live music was awesome. Excellent fitness centr, thank you so much to the pool concierge Jairo Jimenez, Brian Joya, Ronaldo, Elizabeth Bryan Suarez Gorge Becerra Juan Chavez Monse great people all around

    Oct 21, 2019
  • 5.0 star tripadvisor rating

    Awesome trip with my friends great view, great staff! Live music all the time.... Definitely the best place that I've stayed at in a long time, thank you to the pool staff for show us around and giving us a good time thanks to Jairo Bryan Ronaldo Elizabeth Brian Suarez Jose Becerra Juan Chavez Monse those guys made the trip for us

    Oct 21, 2019
  • 3.0 star tripadvisor rating

    Disappointed. 5 star luxury stated. Best was the room and view and that’s where it stopped. Worst beach ever seen. Lobby Noisy and hot as open air with no aircon. Weekend conventions took over over hotel with no respect shown to paying guests. Rowdy both in the day and of a night and nothing is done to resolve. Food for two weeks lacked choice unless you found a menu to suit in a theamed restaurant. Highest price paid for Mexico which did not meet expectations and so will not be returning which is a shame as the staff work very hard but was certainly not the peace and quiet relaxing holiday I had hoped for and was suggested in the write ups.

    Oct 21, 2019
  • 5.0 star tripadvisor rating
    One of my best trips ever!!!

    Ok I dont know where to start but I’m gonna start by saying my husband and I been to hotels in Cancun, Playa Del Carmen, Riviera Maya, Jamaica, Bahamas, Hawaii and Bora Bora and Now Ambers service topped it all!!! The staff treating my husband and I like we were their family!! Manuel, Carbel and their manager by the pool were the sweetest, polite, caring, attentive people we have seen! The front desk employees Jose Luis and Anna made us feel like royalty. And Karina made me cry the last day. My husband and I were sitting in the lobby waiting to be picked up for the airport and she actually came looking for us to say goodbye. One of the best resorts!! Beautiful decor, exquisite food, amazing drinks, attentive, caring, sweet, professional staff, and clean and immaculate rooms. I congratulate you all for all your hard work. We were greeted with glasses of champagne by the bell man who took our luggage and told us our vacation has officially started. Thank you for one of my best trips. Can’t wait to come back next year!!!!

    Oct 21, 2019
  • 5.0 star tripadvisor rating
    Excellent Resort

    This is our first time to go to Mexico and we are happy we chose Now Amber. Excellent resort My kids love the kids club!!!!! Noemi, Viviana, Liz, Lucy, Gabi and Ariana are ALL EXTREMELY FRIENDLY to my kids. Every time we went there to pick them up, both of them always said to me "Mom, I am not ready to leave yet! Can we stay a little longer?" Besides the kids club, the pool and the restaurant are excellent. All the staff in the restaurant are extremely friendly to us. We especially love Jorge at the buffet, he is super friendly and provides excellent services. I really appreciate he remembers the drinks for my kids and every time he saw us, I don't even need to tell him what my kids like and he already knows!!!! The only part we are a little unhappy is when we check in, I think we got a room that is not fully ready for check in. The toilet water tank cover is missing and there are some broken glasses on the floor. I assumed the person who is trying to fix the toilet ending up broke the water tank cover and forgot to replace it and clean the mess. We immediately called the front desk and it was fixed 30 mins later. Through the entire night, my husband kept finding small broken glass on the floor and it made me really nervous because we have two kids with us. The next morning I asked the maid to vacuum the floor and I was told they don't vacuum, they only sweep. I said that is fine as long as they can make sure there is no more broken glasses on the floor. Noem (hope I spell the name correctly) did an excellent job to keep our room clean. I really appreciate her service :) Overall it is an fabulous trip. we really enjoy our stay. We will go back again

    Oct 20, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519