General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 4503 reviews
Another Wonderful Experience at Now Amber
This was our second time visiting Now Amber. The hotel property is amazingly beautiful. We stayed on the Preferred Floor and had a stunning view from the room. The restaurants were good, Italian and French being the best. One thing I noticed that changed was with the drinks. Beverages were served in plastic cups and you would only be given straw upon request. I understand the need to protect the ocean and the environment, but it gave a less than classy feel to the hotels ambiance and experiencing how the drinks used to be served. The staff at the front desk were exceptionally helpful, especially Jose Luis (hopefully I spelled his name right). The beach has a rocky bottom, so I suggest wearing water shoes if you plan to go into the ocean. Puerto Vallarta is a beautiful place and our trip to Now Amber was another wonderful trip. We hope to come back soon.
It was not our first time at Now Amber, but we brought 7 friends who had never been. Every single thing was amazing---rooms, food, drinks, entertainment. Can't think of one thing we would want differently except for MORE time there.
Excellent Hospitality at a Beautiful Resort!
Couldn't have asked for a better family vacation! Without a doubt, one of the best resorts in Puerto Vallarta! Upon our arrival, we were graciously greeted with a warm welcome by he bellman and the front desk staff. Their lobby is beautiful! Open concept overlooking all pools and the ocean with great music playing throughout the space. I booked three rooms and requested they be close to one another on a high floor. When I checked in, I was clearly disappointed when I walked to the elevator and found our rooms on the 2nd floor. The ocean and pool view were both decent, even on the 2nd floor, but as you can imagine, it wasn't quite what I was expecting. I went back up to the lobby and with no further questions asked, they didn't just moved my rooms to their highest floors with gorgeous views but also granted me access to Secrets Resort (Adults Only), their sister property adjacent to Now Amber, sharing the same grounds but separate experience. They did so with a smile knowing this would make my family vacation an even better one! They were right! It didn't end there, EVERYONE that works there are all so friendly and helpful! Honorable mentions: Jose Maria, the bartender in the lobby - took care of my family and made some some really great drinks! Laura in concierge, booked our excursions. She was very honest and straightforward on which ones were best for our group. I appreciated this! Salvador in sales, was super friendly and not pushy when I inquired about their unlimited vacation plans. Although it was just an inquiry and wasn't quite ready to make a purchase, he was extremely pleasant and greeted me with a great big smile every time I bumped into him. I was a special guest regardless. Cesar and Alejandro at the Bell Desk and curbside drop off/pick up who made sure we felt safe with the drivers picking us up and dropping us off. Charlie - kicked our butts at water aerobics! We needed that after all the delicious drinks and food! Then you have Aldo and Jimmy, I don't trust my family with just anyone, especially my daughters and nieces (all in their mid 20's) but nonetheless, in a foreign country. Aldo took them all out to their hottest nightclubs for table service and dancing. They had the best time ever! He took a taxi with them, hung out with them while out and make sure to bring them back to the hotel to ensure they had a great time and kept them extremely safe! This alone is worth more than you can imagine! This hotel is great for all ages! Great nightly entertainment and a fun onsite casino with a small lounge with great music and a dance floor. The swim up bar was lots of fun for us adults. Cons: 1 - Rooms are REALLY nice and beds are super comfy, housekeepers are nice BUT they need to do a better job in ensuring toiletry amenities are consistent in all rooms (lotions, body wash, soap and shampoo), because I booked 3 rooms I noticed that not all of them had all the necessary essentials. They would also take towels and not replace them so you need to make sure to ask them to do so or you will find yourself asking for either more toilet paper or a replacement of both small and large towels. 2 - long wait times for most restaurants other than the buffet and expect at LEAST and hour to two for room service during dinner time. This doesn't take away from an incredible experience you will have at Now Amber! THANK YOU FOR A GREAT FAMILY VACATION!
Beautiful Resort with Fun Entertainment
This hotel is designed for all ages in mind. The entertainment was great and the atmosphere is welcoming and relaxing. Laura Gomez helped us tremendously with booking trips and renting a Jeep. The kids felt at home and didn't want to leave.
Excellent service for a special occasion
From the moment we arrived we were greeted by a very friendly and helpful staff. Check in was quick and easy and we were offered refreshments and a cool cloth. The resort is clean and spacious. The pool area is well laid out and even has a pool specifically for the kids. We spent most of our time at the pool and were provided excellent service by Edgar Barron and Oscar Rodriguez as well as Omar (bartender at secrets). I had a special evening planned to propose to my girlfriend. Pool manager David took care of the details and made the experience unforgettable. I must also thank Alberto for the great service as well. Our overall experience was great. If you decide to visit NOW Amber don’t miss out on the live entertainment and casino 52 for some night life.