General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5245 reviews
The entertainment people are really nice and helpful Mario, Omar, Antonio, Brian and Jairo are very fun and friendly people. The food and drinks are all inclusive including room service. Fun games around the pool ALL DAY. You can come with your family, friends, your parents or for a beautiful wedding
The resort was great, especially the staff. Saul, Mario, Omar, Tono, Jairo and Brian, These people all made our stay here very special by keeping us entertained and happy during these last two weeks. The restaurants within the resort are of very high quality, I recommend the Italian.
Jairo, Mario, Toño, Omar, Puc, Elizabeth, Brian, Jorge were all amazing and fun to spend time with this past week! We loved playing the different games with them as well as making different bracelets with Mario!
I loved playing new games, like water polo, water volleyball, ping pong, and around the world with Brian, Jairo, Toño, Mario, and Omar!! I loved the amazing service provided by Puc and Jorge! I will miss everyone so much, I can’t wait to come back
I spent a week playing games with Toño, Mario, Omar, Jairo, Brian, and many other great people, as well as receiving wonderful service from Puc and Jorge in the buffet, and the wonderful staff at Castaways! So so so excited to come back and see them again!
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319