General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4810 reviews
Great room, friendly staff always happy. Great view, food was excellent the live music was awesome. Excellent fitness centr, thank you so much to the pool concierge Jairo Jimenez, Brian Joya, Ronaldo, Elizabeth Bryan Suarez Gorge Becerra Juan Chavez Monse great people all around
Awesome trip with my friends great view, great staff! Live music all the time.... Definitely the best place that I've stayed at in a long time, thank you to the pool staff for show us around and giving us a good time thanks to Jairo Bryan Ronaldo Elizabeth Brian Suarez Jose Becerra Juan Chavez Monse those guys made the trip for us
Disappointed. 5 star luxury stated. Best was the room and view and that’s where it stopped. Worst beach ever seen. Lobby Noisy and hot as open air with no aircon. Weekend conventions took over over hotel with no respect shown to paying guests. Rowdy both in the day and of a night and nothing is done to resolve. Food for two weeks lacked choice unless you found a menu to suit in a theamed restaurant. Highest price paid for Mexico which did not meet expectations and so will not be returning which is a shame as the staff work very hard but was certainly not the peace and quiet relaxing holiday I had hoped for and was suggested in the write ups.
One of my best trips ever!!!
Ok I dont know where to start but I’m gonna start by saying my husband and I been to hotels in Cancun, Playa Del Carmen, Riviera Maya, Jamaica, Bahamas, Hawaii and Bora Bora and Now Ambers service topped it all!!! The staff treating my husband and I like we were their family!! Manuel, Carbel and their manager by the pool were the sweetest, polite, caring, attentive people we have seen! The front desk employees Jose Luis and Anna made us feel like royalty. And Karina made me cry the last day. My husband and I were sitting in the lobby waiting to be picked up for the airport and she actually came looking for us to say goodbye. One of the best resorts!! Beautiful decor, exquisite food, amazing drinks, attentive, caring, sweet, professional staff, and clean and immaculate rooms. I congratulate you all for all your hard work. We were greeted with glasses of champagne by the bell man who took our luggage and told us our vacation has officially started. Thank you for one of my best trips. Can’t wait to come back next year!!!!
This is our first time to go to Mexico and we are happy we chose Now Amber. Excellent resort My kids love the kids club!!!!! Noemi, Viviana, Liz, Lucy, Gabi and Ariana are ALL EXTREMELY FRIENDLY to my kids. Every time we went there to pick them up, both of them always said to me "Mom, I am not ready to leave yet! Can we stay a little longer?" Besides the kids club, the pool and the restaurant are excellent. All the staff in the restaurant are extremely friendly to us. We especially love Jorge at the buffet, he is super friendly and provides excellent services. I really appreciate he remembers the drinks for my kids and every time he saw us, I don't even need to tell him what my kids like and he already knows!!!! The only part we are a little unhappy is when we check in, I think we got a room that is not fully ready for check in. The toilet water tank cover is missing and there are some broken glasses on the floor. I assumed the person who is trying to fix the toilet ending up broke the water tank cover and forgot to replace it and clean the mess. We immediately called the front desk and it was fixed 30 mins later. Through the entire night, my husband kept finding small broken glass on the floor and it made me really nervous because we have two kids with us. The next morning I asked the maid to vacuum the floor and I was told they don't vacuum, they only sweep. I said that is fine as long as they can make sure there is no more broken glasses on the floor. Noem (hope I spell the name correctly) did an excellent job to keep our room clean. I really appreciate her service :) Overall it is an fabulous trip. we really enjoy our stay. We will go back again