Set on a beautiful beach, Zoetry Paraiso de la Bonita Riviera Maya is an ultra-luxurious boutique resort devoted to wellness, serenity and romance. The recipient of many travel awards, the resort offers its guests an array of Endless Privileges® with gourmet dining options, top-shelf drinks, 24-hour room service and private chauffeured airport transfers being just some of luxury services and amenities that await. Each of the 90 lavish oceanfront suites feature hand-picked furnishings, fine linens, Bvlgari® bath amenities, and have private ocean-front terraces for the most sublime views.
Location: Set on the beautiful Riviera Maya coast, just 20 minutes from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2866 reviews
Disappointing Vacation at Zoetry Paraiso de La Bonita
As UVC Platinum members, we had high expectations for this trip. We have been to several Secrets resorts in and around Cancun and the experiences were all wonderful (Maroma Beach, Akumal, Silver Sands, Secrets Cozumel). This Zoetry resort, which is supposed to be a "higher level" than the "Secrets" resorts fell quite short of our expectations. To be fair, all of the staff members at the resort were very friendly and courteous (Omar, Enrique, Luis and the entire spa staff were wonderful). The spa at the facility was also very nice and it was the one real highlight of the trip. Unfortunately the rest of the resort is not operated nearly as well as the spa. The resort is grossly mismanaged in our opinion and is somewhat rundown. Here are some of the "low lights" we experienced: - We reserved an ocean front, plunge pool suite on the ground floor. For two consecutive days, workers were doing construction in the room above us starting at 7am and lasting until about 5pm in the afternoon. The noise was our "alarm clock" and we were unable to relax/nap in our room during the day due to the noise. We complained to the management after the first day but this did not stop construction through to the end of the second day. - As part of the "construction" effort, our room water was turned off just before dinner on one of the days making showering before dinner impossible. - A couple of days after the room construction above us stopped, we noticed that water was dripping above our bathroom toilet at about midnight. About 5 minutes after my wife used the toilet and noticed the dripping, the entire toilet room ceiling collapsed. All ceiling sheetrock and lighting fixture came crashing down into the bathroom. No exaggeration here; she would have probably been hurt if she had been under that ceiling when it fell. We had to relocate to a "downgraded" room which happened at about 3am that morning. The next day we were offered an "upgraded" room but with only two days left in the vacation, we decided not to unpack and then re-pack again to move to another room. We were offered complimentary massages at the spa for our trouble. - Upon arrival at the resort, we found that there were two restaurants to choose from, one of which had a strict dress code that we were not prepared for upon arrival at the resort. After traveling the entire day, we went to the only other option which was the "casual dress" restaurant. We were the second group to arrive at the restaurant. The restaurant eventually filled up with people but we were one of the last groups to leave due to extremely slow service (i.e. we waited for over an hour for our meals). The hostess apologized for the wait time that we experienced so we chalked it up as a mistake (after all, we had just started our vacation). We should have taken this as par for the course, however, since this was pretty much how things went at the "casual" restaurant the entire trip. - In our opinion, having a strict dress code for one of two available resort restaurants is ridiculous. I was prepared to wear nice Docker type shorts or jeans with a collar shirt but was told that I needed slacks in order to dine at the "dress code" restaurant. Just a heads up, good luck finding slacks in Playa Del Carmen (we spent the better part of a day looking for "acceptable" pants, after a $86 round trip cab ride to Playa Del Carmen). The hotel offered to loan me slacks but I was not too keen on borrowing pants from the resort. I kept trying to remember that this is vacation and to let it go but then I started to realize "This is MY vacation, not the resort's!". - With my newly purchased slacks, we dined at the "dress code" restaurant and I purchased a very nice bottle of wine (i.e. basically paid $400 for a $270 bottle of wine but was fine with the resort markup). As we were starting our dessert, the waiter came over with his iPad and told us that we really needed to confirm our reservation at the restaurant for the subsequent night and that his recommendation was a $2,800 bottle of wine for the next night. I stopped him in mid-sales pitch and told him that first of all, I would like to get the coffee that I ordered to go with my dessert before worrying about the next night's dinner. I then told him that when I want to order a bottle of wine I'll let him know. I also explained to him that I did not come on vacation to experience the car sales pitch and to drop the high-pressure sales bit. To his credit, he got the message and this problem did not persist on subsequent dining nights. - For breakfast at the resort, there is one choice; the "casual" restaurant. Each morning it was difficult to get a refill on coffee and the service was slow. On one morning the waiter apologized to us for the slow service citing that "it's very busy right now". Okay, there's one restaurant for breakfast and everyone pretty much eats breakfast at the same time. One would think that they would be prepared for it to be "very busy" at this time and plan staff and resources accordingly rather than offer lame excuse dialogue. - Back to our "room swap" due to the collapsing ceiling, we did not get our room made up after the first night in the "new" room. We told the front desk that they missed the service and they told us that it was because the maids were not aware that the room was now occupied. We said "no problem but please have them service the room for the next night". He assured us that the room would be serviced. Yeah, you guessed it, the room was not serviced for our second and final night at the resort. We re-used our towels, fixed our own bedding and ignored the room service dishes from the previous day and went to sleep. - We had an early departure to the airport (i.e. plane departure at 9am). I set up the transport to the airport the night before and they said that they would be at our room to get our luggage at 6:40am for a 7am departure to the airport. As we stood outside of our room with our luggage, we decided to carry our bags across the property to the front of the hotel when the concierge did not show up at our room by 6:50am. When we got to the front of the hotel, there was not a soul around. At about 7:05am, we saw the shuttle driver come running out of an outlying building, hustling towards the van to take us to the airport. Luckily traffic was light in the morning and we made our flight on-time. Unnecessarily stressful ending to a disappointing vacation, in our opinion. I realize that this probably sounds like a gripe-fest but believe me when I say that my wife and I are the first ones to provide great reviews for great vacation experiences. This was truly a clinic in resort mismanagement. We paid for a high-end vacation and honestly I could have done a lot better by renting a Holiday Inn Express in Cancun, buying some wine at a liquor store, dining out at any number of restaurants (wearing clothes of my choice) and using the spa facilities at Maroma Beach through the UVC membership. We will definitely not be going back to the Zoetry Paraiso de La Bonita resort again.
Brilliant re-enchantment of your true self - BEST YOGA EVER!
This resort is class and sophistication all the way. It is the perfect place for getting back to you. From the staff who are energy masters of the highest order - kind, generous, compassionate, heart-centred people, who's life mission is to make you smile. To the spa that boosts circulation and brings tired and stressed bodies back to life. To the food and the ambiance that is elegant in its simplicity. Gentle music and the best of Mexico with high-class mariachis playing old school classical and a piano bar with real classical music being played as you lounge on oversized leather sofas. A harpist at breakfast, who plays from his heart and you can feel the beauty resonating through each cord. But the best of all was the YOGA & MEDITATION instructor Daniel. He is a master of the highest order. Having studied all forms of yoga and meditation from around the world, he weaves together forms of study of true yoga and meditation which is a journey to awareness of your true self. From heart-energy meditations to visualizations of light emanating through ever part of your body, you will leave each class reignited with energy, vibration, light and love. Overlooking the ocean on the pier, sun salutations are done as the sun rises. Chanting OM he teaches you about the sounds you create with your own voice and the healing power of your own sound and resonance. He teaches reflexology and how to bring health and wellness into your day and techniques to take home with you that are simple yet profound. From beginners to advanced students, he has something for everyone and guides all people with love and understanding. Daniel also teaches a Tai Chi class that was incredible. It teaches you to lead from your power centre - your third chakra, and to move the energies, play with the energies. You learn grace and presence. His sound healing class is performed with sound bowls and instruments as you are guided through a meditation in the saltwater pool. You journey to higher realms and feel your body buzzing at the end of the experience. Daniel is a very special teacher and a yogi master in the truest sense. He brings his heart and passion into all he does and truly works for the betterment of all who participate in his classes. I would go back to this resort just to take his classes again. He is that good. I have practiced yoga and meditation for 15 years around the world and he is one of the best I have ever had the privilege of studying with. Most people in the classes were beginners and we all equally got something out of it profoundly. If you have never tried meditation or yoga before, this is the best place to learn and the best teacher to learn from!!
Another disappointing experience
We tried this property again but were disappointed once more. Even with 2 free nights it wasn’t worth it. Staff on the whole seems disinterested and unhappy. Staff at Kaax is top notch. Go to Secrets. Much better experience there.
Know what kind of a hotel this is
First of all, this is a beautiful property and first class service and meals. However (this is not a negative) this is a very quiet, adult resort. Most of the people there were couples in their 40’s or 50’s or small groups of 2-3 ladies. No pool side music or games or the usual flair at most area resorts. The restaurant options were limited to 3 with all table service- no quick buffets to grab and go. Hours were somewhat limited for mealtimes as well. Like I said, none of this is necessarily a negative it’s just something to be aware of. We didn’t take advantage or some of the resort unique benefits like the catamaran or scuba trips so other people may have a different experience. One night we ventured over to the nearby Breathless resort (that place was a stark contrast). The staff at Zoetry was awesome and the meals were the best we had at any amr resort. The rooms are huge and well appointed.
Wow what can I say about this vacation EXCEPT AMAZING. My husband and I wanted a romantic and private getaway where we wanted to be pampered the entire trip AND thats exactly what we got. When we booked, we were looking for a BUTLER service and Zoetry offered this ammenity in the IMPRESSIONS section of the hotel. There are only 9 suites in the section and we were assigned 3 BUTLERS who were simply amazing---Issac is the main Butler who will greet you and make sure every need is met, Christian who was simply amazing and had the best personality and again met every expectation. Now the Best person we met was our Pool Butler, HARLEN, he simply greets you every morning, sets all your chairs and towels up and waits on you hand and foot!! One of the waiters we loved was Umberto, he always had a smile and was always willing to go out of his way--Even after a long shift, he went to the other side of the hotel just to get me a cup of coffee--JUST SO SWEET!!. Now the cons, which are not many: There is no music, NONE, just missed that a little....As the reviews stated, this is NOT a place to go if you are BEACH PEOPLE!! They did NOT allow people in the ocean, not sure if it was because of all the SEAWEED or other reasons, we are pool people so didn't bother us as much as others...I have to admit, I did miss the BLUE WATER BECAUSE THIS WATER IS BROWN!!! They do offer you to visit other resorts on the ZOETRY level which we did do once to BREATHLESS(which was a cost of $10)