General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3760 reviews
First Actual Stay in Cancun More Cons than Pros
I waited to write this because I was upset about many aspects of this trip. This was a birthday girl’s trip for my best friend. We stayed from 8/16-8/19/19 in rm 4320. For the most part, my best friend enjoyed the trip and her birthday. That’s what matters. With that being said, let’s start with some pros because the cons definitely outweigh the pros. Pros The room was beautiful. Spoon- the buffet funny enough was the best place to eat. Wink Bar-Miguel was entertaining. Foam Bar-Sal will have you drunk. Hibachi was good but you need to make reservations by 3-330pm. I can’t remember the name of the little hype man but he was entertaining. The after hours club played music I like which leads me to cons. Cons I wanted tacos so we went to eat in Picante thinking it was authentic. The food was horrible. Better off eating in the buffet. The Neon party should have catered to everyone especially when there was a dominant group. They only played house and techno. At the steakhouse, the waiter took forever and only served us one desert when it was three of us. The ultimate disaster, my friend’s birthday cake, see below. We came back from a beautiful excursion. Go to Xenses Park!!!! My best friend had a lovely cake. It was uncovered. We didn’t know how long it was there. Nonetheless, she was surprised and happy because it was her day. However if you see below and please blow it up, THERE WERE ANTS!!! And the excuse we got from the concierge lady on 8/17/19 at 355pm was that they don’t cover anything and we are in a jungle. Of course, we went off on her. This is a multi millionaire dollar company and this was the excuse! My best friend received another cake but totally different and didn’t taste great. So although there were some perks, I know never to get any cake from them again!
THE BEST VACATION OF OUT ENTIRE LIVES
There are no words! This was a trip of a lifetime that our bachelorette group will be talking about for as long as we live! A HUGE thanks to Miguel (the life of every party!), Teresa (our wink server with the best SCOOBY DOOS), Jose (at the pool bar, giving the best service!), Charly Boy (our favorite beach boy), Pascal (our amazing breakfast server), Levi (at the pool bar), Willie (our bottle service man and Italian server) and this is to name a few! I wish I could remember them all!.The party pool dancers were all awesome! Great music, top shelf booze! The Italian and hibachi restaurants were incredible! We wish we had time to try more of the restaurants! This resort will forever hold a special place in all our hearts and we look forward to going back!!!
2 weeks at breathless
I can honestly say these past two weeks , me , my mum , dad , grandma and friend stayed at the breathless and we were so impressed! The hotel as a whole is beautiful and there really is something for everyone. The food in all of the restaurants was incredible every night without fail, the staff in the restaurants were lovely, in particular Manuel who works in the buffet was extremely welcoming and helpful, in fact every single person I met were so kind and couldn’t help you enough. In particular wilberth and his partner from the twist and squeeze bar were so lovely and friendly and Aaron from the pizza bar was so kind. We decided to up upgrade to the xcale option which was also so worth it! The sunbeds were great and the service was even better. Alejandro and Martin. looked after us for the two weeks we stayed and they were both such wonderful people, they couldn’t help you enough. Finally we come to the entertainment side of the holiday, which me and my friend , being 20, were most interested in. There was something going on every single day , you could never be bored, even after spending 2 weeks in the resort. There was many parties put on which were always so fun and also the staff would conduct several sports and activities throughout the days. The entertainment staff really did make the holiday for me and my friend as they just held everything together. In particular Daniel, Miguel, and Lisa were exceptional workers and always bought a smile on my face. They would go above and beyond to bring entertainment to our holiday. Overall a 10/10 holiday, would definitely recommend :)
Great first trip to Mexico
I went solo, but met up with friends later on. All the staff are friendly and always have a smile on their face. Room: I got the Allure swim up and I would highly recommend. It's great to unwind if you're tired of the pool. The room was always clean. The safe wasn't working when I checked in but that was easily fixed with new batteries and they solved the problem within 10 min of placing the call. Food: overall it was tasty and lots to choose from. Service: amazing service throughout the resort. There are servers by the pool and beach so you don't have to go back and forth to the bar. Since I was staying alone, I felt this resort was safe for me to walk alone at night. Overall, I had an amazing trip. If you're looking for a quiet resort, this may not be the place for you as the music can get loud throughout the day. Thank you staff at Breathless for making my trip amazing.
This is the second time I've stayed at breathless, the first time i stayed it was brilliant but this time was even better, and i would always go back. the rooms are amazing just like last year, the view was incredible this year, as i was staying in the xhale club, which means that you have your own private pool and restaurants which is only available for xhale members only. Wednesday to Saturday their was always a pool party in the XCELERATE pool which was amazing by far my favorite party was the champagne party which was held every Saturday. All of the E team where extremely friendly and it was good too see some new faces join the team just one of the important people who made my experience feel special last year and that is Hector and it wasn't the same this year without him it would of been even better if he was still their, all of the other E team members where extremely good as well, for example Sandra, Lisa, Mariel, john, Miguel, Gio and Frank all welcomed me back with open arms, it was good so see the old staff from the E team like Moon, Ullises and xavi. The bar staff where amazing this year yet again, nothing was ever too much, its good to see that they haven't changed too much, at the foam bar Alun was brilliant, at the swim up bar at the main pool it was good to see Wilberth was still their and still being his normal bubbly self just like last year at the XCELERATE pool the bar staff where amazingly good and extremely fast for example Ricardo and Levi. At night all of the staff in the wink bar, The bar as well as in the after dark night club where amazing, and they are extremely friendly. the performances which Miguel, David and Cesar do are incredible Fernando, is amazing when he's either in the slik or at the Bar nothing is ever to much for him. in the night club all of the staff are super super friendly and always made sure that everyone was okay, they are extremely caring too, Ely, JG always made sure that everything was okay and they where so caring. Alexander manages his team extremely well and makes sure everything is at a good standard, The cuisine, where do i start, it was incredible, Fabian really made it a very special all of the time. all of the hostess in each restaurant for instants Dayren Stephanie, Angie and Cath, all of the waiters in each restaurants where extremely good by far the best waiter is William (Willy) as he always put in time to talk to you and never rushed you about, as when you go to a hotel f this standard you do not expect to be rushed when you are eating extremely good food of which this hotel has an extremely high standard when it comes to food. Abraham always made sure that nothing ever went wrong with any of the guests, the attention to detail which all of the staff show is absolutely mind blowing. Aurelio, Francisco and William(willy) always made the Fizz bar look amazing and make an effort with every guest in the hotel. all of the bell boys where really good and friendly whenever you needed help with your bags or even when you wanted a taxi it was never too much for them to help you, Ullises always made a effort to say hello and have a conversation whenever he seen us. in conclusion i would recommend this hotel, to anyone who is looking to go away to have a good time to chill out, party all day and all night or even just to visit around the local area, as its incredible and it will also leave you speechless because of how good the whole experience will be. Can't wait to come back next year and see all of the staff again. All of the staff are friendly and make you feel welcome and as when you check in they say welcome home it really does make it feel like you are home.